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Picture verification not passed!?

Henryk121

New Member
Hello everyone! I have to share it so maybe someone have had similar experience... I tried to go online today and was asked to take a selfie for a verification. I did so and received information that " Face did not match" and my account got suspended. I contacted the uber support but didn't receive any feedback yet. Did it happen to anyone else?
 

SEAL Team 5

Well-Known Member
I tried to go online today and was asked to take a selfie for a verification. I did so and received information that " Face did not match" and my account got suspended?
Don't worry, in a few weeks it will go from fingerprints to DNA. All this for $.60 a mile.
 

SafeT

Well-Known Member
Hello everyone! I have to share it so maybe someone have had similar experience... I tried to go online today and was asked to take a selfie for a verification. I did so and received information that " Face did not match" and my account got suspended. I contacted the uber support but didn't receive any feedback yet. Did it happen to anyone else?
I'm going to take a wild guess that your face did not match. How can you fail a simple test like that? Please tell. No lies please.
 

LGC

Well-Known Member
print out the image attached and stick it in front of your phones camera.

You'll be online in no time.

image.png
 

17schariot

New Member
Hello everyone! I have to share it so maybe someone have had similar experience... I tried to go online today and was asked to take a selfie for a verification. I did so and received information that " Face did not match" and my account got suspended. I contacted the uber support but didn't receive any feedback yet. Did it happen to anyone else?
This happenned to me last night. I am so frustrated. I submitted a picture the quality wasn't great as i am in my car and it was dark. Deactivated! I sent an email to support and no reply yet 12 hrs later.
 

Firstime

Well-Known Member
Were you wearing sunglasses? They rejected mine before I even got "hired" but it was bc I was in the car wearing my sunglasses.
 

Kalee

Well-Known Member
The difference is that in the pic you uploaded on the day you started Uber, you probably had a great big cheeky smile.
In the pic you uploaded after having Ubered awhile, you have a big ole frown, sunken cheeks from weight loss and bags under the eyes from sleep deprivation.

Facial recognition software is flagging you as an imposter.
 

simpsonsverytall

Well-Known Member
you had hair, and good hygiene when you started ubering

now after 6months, you have a terrible beard to compensate for your balding head.

simple fix: rotate your picture upside down and try re-sending it
 

Stray cat

Well-Known Member
I began driving for Uber 13 months ago. Last week, Uber sent me a message requiring me to upload a new selfie. Strange.
 

ATL2SD

Well-Known Member
The wrinkles & receding hairline caused by Uber made your face unrecognizable by their crappy software.
 
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