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Picture verification not passed!?

Discussion in 'Advice' started by Henryk121, Apr 22, 2016.

  1. Henryk121

    Henryk121

    Location:
    Long Beach
    Driving:
    UberSELECT
    Hello everyone! I have to share it so maybe someone have had similar experience... I tried to go online today and was asked to take a selfie for a verification. I did so and received information that " Face did not match" and my account got suspended. I contacted the uber support but didn't receive any feedback yet. Did it happen to anyone else?
     
  2. Nope. You will be back online in moments.
     
  3. Henryk121

    Henryk121

    Location:
    Long Beach
    Driving:
    UberSELECT
    I hope so, it's really frustrating... that's the message that I've received:
     

    Attached Files:

    Uber-Doober likes this.
  4. ^^^
    Just tell them that you had a face lift.
     
    Sheiseman and SumGuy like this.
  5. Henryk121

    Henryk121

    Location:
    Long Beach
    Driving:
    UberSELECT
  6. SEAL Team 5

    SEAL Team 5

    Location:
    Phoenix
    Driving:
    Livery
    Don't worry, in a few weeks it will go from fingerprints to DNA. All this for $.60 a mile.
     
    Kalee likes this.
  7. SafeT

    SafeT

    Location:
    CA
    I'm going to take a wild guess that your face did not match. How can you fail a simple test like that? Please tell. No lies please.
     
  8. lyft_audi

    lyft_audi

    Location:
    Pittsburgh, PA
    Driving:
    Lyft
    I would moreso guess that their software is crap...
     
    Flarpy likes this.
  9. LGC

    LGC

    Location:
    NYC
    Driving:
    UberSUV
    print out the image attached and stick it in front of your phones camera.

    You'll be online in no time.

    image.png
     
  10. 17schariot

    17schariot

    Location:
    Phoenix
    This happenned to me last night. I am so frustrated. I submitted a picture the quality wasn't great as i am in my car and it was dark. Deactivated! I sent an email to support and no reply yet 12 hrs later.
     
  11. Firstime

    Firstime

    Location:
    az
    Were you wearing sunglasses? They rejected mine before I even got "hired" but it was bc I was in the car wearing my sunglasses.
     
  12. 17schariot

    17schariot

    Location:
    Phoenix
     
  13. 17schariot

    17schariot

    Location:
    Phoenix
    No sunglasses. It was just night and was dark. Reactivated 24 hrs later
     
  14. Kalee

    Kalee

    Location:
    .
    The difference is that in the pic you uploaded on the day you started Uber, you probably had a great big cheeky smile.
    In the pic you uploaded after having Ubered awhile, you have a big ole frown, sunken cheeks from weight loss and bags under the eyes from sleep deprivation.

    Facial recognition software is flagging you as an imposter.
     
    ATL2SD, Flarpy, Uber-Doober and 2 others like this.
  15. Fauxknight

    Fauxknight

    Location:
    Columbus, OH
    Driving:
    UberX
    I've had to retake the photo a number of times because no face was detected, what am I a potato?
     
  16. you had hair, and good hygiene when you started ubering

    now after 6months, you have a terrible beard to compensate for your balding head.

    simple fix: rotate your picture upside down and try re-sending it
     
  17. Stray cat

    Stray cat

    Location:
    Philadelphia
    Driving:
    UberX
    I began driving for Uber 13 months ago. Last week, Uber sent me a message requiring me to upload a new selfie. Strange.
     
  18. Flarpy

    Flarpy

    Location:
    San Diego
    Driving:
    Lyft
    More ineptitude by Uber and its incompetent programmers.
     
  19. ATL2SD

    ATL2SD

    Location:
    San Diego
    Driving:
    UberX
    The wrinkles & receding hairline caused by Uber made your face unrecognizable by their crappy software.
     
    Last edited: Aug 8, 2016

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