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Permanently Deactivated Today (not good)

RideshareUSA

Well-Known Member
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
Drunks do in another driver!
NEVER drive nights.
 

tmart

Active Member
My technique to avoid some crazy complaint like this, is if they call and complain or are upset in such a way that I feel like I would get a bad review, the only thing I say is "sorry about that - sorry about that " twice. Quickly hang up and cancel the trip. Safe and effective. And remember to stay offline for at least 5 minutes or you're likely to get them again which would not be good
 

james725

Well-Known Member
Absolutely more to this story or other problems in the past, Uber and lyft should get rid of a lot more drivers imo, they keep way too many bad seeds... I mean look at the lawsuit those women filed against lyft last week claiming lyft let drivers keep their job after sexual assault allegations
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #66
Absolutely more to this story or other problems in the past, Uber and lyft should get rid of a lot more drivers imo, they keep way too many bad seeds... I mean look at the lawsuit those women filed against lyft last week claiming lyft let drivers keep their job after sexual assault allegations
You must be a new driver.
How many rides have you done?
Ever told a PAX ‘no’ bevore?
 
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
be happy and get a real job.
 

massey

Active Member
I don't understand.

You've been on this forum for nearly 4 years.

You've got a good number of rides under your belt.

But you went and did this anyhow?

Too late for Uber, but since you're going to do Lyft...

You should have never found her.

You should have either gone to the pin and waited it out or just cancelled and moved on.

Before you even arrived at her actual location, you had decided you weren't picking her up.

So why bother?

Was it for the feeling of satisfaction telling her off?

Was it worth it?

Still, you MIGHT have saved yourself if...

Whenever you have ANY conflict with a pax - no matter how minor - IMMEDIATELY contact Lyft/Uber support and get YOUR SIDE on the record first.

(Ideally call through the safety line - they don't know me, as far as they know I'm 5'2" and 120 lbs, or maybe I'm just a @@@@@ and pax "make me feel unsafe"😱 at the drop of a hat! :wink: Plus, that's the support area they are most likely going to get to - remember, they are contacting Uber/Lyft to @@@@ you over, they are going to exaggerate EVERYTHING.)

I had this last night: after 3 minutes a woman emerges from the bar smoking a cigarette carrying a drink. She then stands at the bar door for almost another minute smoking. When she finally came to my CLOSED window - still smoking, I motioned to put out the smoke, she does, I open my window and confirm the name and inform her that she can't bring her drink. She claims it's Iced Tea (I don't believe her, it's in a cocktail glass, but I'm not going to argue that point with her...). "Sorry, still can't bring it - it's filled to the rim with no lid. It'll end up on my seats and floor (she's drunk)." She starts to argue. "Have a good night." Roll up the window, drive away. Pulled around the building, waited the last few seconds, cancelled the ride "rider behavior", and immediately sent in my report.

Had my "We appreciate that you are maintaining your professional behavior in such situations as well. / We hope that you’ll continue to let us know when riders misbehave on your trips." email within minutes. I know they didn't actually read my complaint, but it's on my file and I've got it documented.

When I got home I downloaded the weekend's dashcam footage like I always do.

I have every single incident that has ever occurred documented - including Uber/Lyft's responses. Hell, even my phone calls with them are recorded since I call them from inside my car.

Lastly: Get a @@@@ing dashcam!
whatever you have mentioned above .
is it going to save us from being deactivated?
 

KK2929

Well-Known Member
Why didn't you just cancel and leave? There was no reason for you to talk or confront the woman. She had been drinking. You are not going to ever win an argument with a drunk or a woman. Uber states in their note that there have been numerous complaints.
Lyft is even less tolerant.
Also, do you not have an pax location indicator on your phone screen? You should have known EXACTLY where the woman was standing. No phone call needed.
I see where the problem is. Take a look in the mirror and you will see it, also.
 
Last edited:

WindyCityAnt

Well-Known Member
Never argue pre-pick up with pax. Specially if they sound drunk! I am also a driver who is friendly and social.

But don’t stoop to there level. That’s what they want from you along with the free ride they will have upon arrival. :o-o:

Just cancel (unsafe to pickup) right there and turn app off.
 

The Entomologist

Well-Known Member
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
They are doing that a lot now, they are deactivating drivers up and down for problems with pax, even as pax are the reason.
 

Alexxx_Uber

Well-Known Member
You should have immediately complained to Uber about the pax. High chances that Uber sides with you if you are the first one to complain. It happened a couple times to me. I even strengthened my story by accusing the pax to racially and religiously attacking me. Worked for me.
 

Cold Fusion

Well-Known Member
You should have immediately complained to Uber about the pax. High chances that Uber sides with you if you are the first one to complain. It happened a couple times to me. I even strengthened my story by accusing the pax to racially and religiously attacking me. Worked for me.
No doubt the algorithm documents your habitual pattern & type of rider complaints.
Possibly leading to a near future notice of deactivation when u least expect it.

Then u can start a new thread ✔

I was deactivated for No Reason”. 🤣😂
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #76
Why didn't you just cancel and leave? There was no reason for you to talk or confront the woman. She had been drinking. You are not going to ever win an argument with a drunk or a woman. Uber states in their note that there have been numerous complaints.
Lyft is even less tolerant.
Also, do you not have an pax location indicator on your phone screen? You should have known EXACTLY where the woman was standing. No phone call needed.
I see where the problem is. Take a look in the mirror and you will see it, also.
Not everyone has location services enabled...So therefore I wouldn’t know EXACTLY where pax was? Def needed to make a phone call. Also, where did numerous complaints come from? I had 2 or 3 issues total with pax’s reporting me for apparently offending them when I told them ‘no’. Also, I’ve definitely won over and proven points to many drunk & entitled passengers, who have been women, by explaining facts to them in a calm and collected way. Most people will apologize for acting out when you confront them in the right way. Try again bud, maybe bring some facts and intelligence with you next time? You definitely get the ‘2019 Beta Male of the Year’ award though.
 

rkozy

Well-Known Member
That, right there, was not good. Better to have circled around,
without further dialog with pax, then, after waiting out the timer:
CANCEL .... "Rider not here". (Could not find rider!)
Amen, brother.

I can't get over how many drivers feel the need to taunt passengers they're about ready to cancel on. That is just inviting disaster. Collect your cancel fee, and get the Hell out of there. Arming your enemies with ammunition is a losing strategy every time.
 
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