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Permanently Deactivated Today (not good)

Tom Oldman

Well-Known Member
Author
I just received this in an email from Uber:
A rider mentioned that an argument on a recent trip with you made them feel uncomfortable.

We wanted to share this feedback with you and emphasize the importance of remaining respectful while using the Driver app. As explained in our Community Guidelines, Uber does not tolerate inappropriate and abusive language or gestures from anyone using the app.

We do not take action on the status of your account unless the issues raised are serious or repeat offenses. However, we take the safety of riders and partners seriously. Please note that multiple reports of problematic behavior may result in a review of your account status.


Here is my response:
I did not get into any such arguments with any passengers. I had a pleasant night and nothing happened. I did have one male passenger that requested I stop at a 7-11. Unfortunately I had already accepted my next ride and could not stop. I explained that to him and nothing more was said. I could tell by the way he exited the vehicle that he was unhappy and would probably 1 star me. I have a front and rear camera that records everything including audio. I would like to share that ride with you or if that is not the ride, I will gladly share whichever ride you want.
I take the safety of riders seriously. I also take false accusations seriously and you should look at the rider having problematic behavior and review their account status.


Is this how repeat offenses start?
If you don't have a dash cam, get one now. Documentation is important as we live in litigious society.
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #44
You go through all that crap, finally find her, just so you could tell her to stick it and not take the ride?!! Looks like that drunken hobag got the last word.

Now that you’ll be doing Lyft exclusively, hopefully you’ll work on your temperament. Clearly this wasn’t your first incident of this type.

Losing an argument doesn’t lessen you. Winning an argument doesn’t make you great. Avoiding arguments is it’s own reward.

Haha I like this response. Thanks.
Post automatically merged:

Seeking out a pax purposefully to upset them (even more) is an act of aggression that could have easily escalated into a physical altercation. You need anger management and should not be driving.
Lol, 4 years of driving, thanks for your feedback. I wasn’t operating out of anger or emotions. Strictly a logical decision to explain she needed to act better to get driven (especially by me). Getting a ride is a privilege not a right & she needs to act better. I’ve definitely put up with way more and it takes a whole lot to throw me off. Hence my history of rides & rating.
 

M62

Active Member
No dash cam unfortunately and that’s all the information relevant to what had happened. Like I said, I have called people out on their BS a few times and I’m sure I’ve offended a few liberal millennials here in the great state of california, but 4 years of 4.9+ service should speak to how I roll.
If your account gets reactivated. Then my advice would be to forget about calling people out on their BS. As tempting as it is, it can only invite such reports. IMO the best way is to grin and bear such stuff, then rate accordingly after they leave the car.
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #46
Grateful for everyone’s replies & feedback! Either you were extremely helpful or entertaining to me.

Still need to get Lyft going in the meantime.

At the end of the day, we’re independent contractors getting deactivated because I hurt someone’s feelings is absolutely absurd given my history with uber. I was there and operating well within my rights. No profanity, no racism, or anything offensive was said other then, “I don’t drive around rude & entitled passengers”, after explaining how the application worked (in the most calm & collected way ever). Call it anger, I call it not letting people treat me like shiz & then rewarding them with a service. Not to mention, from my experience, letting emotionally or mentally unstable people in the car after they’ve been triggered isn’t the best idea. I guess this one got me either way.
 

FormerTaxiDriver♧

Well-Known Member
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
Just find a new hobby.
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #48
Just find a new hobby.
More than a hobby. Uber was a steady $750-1k a week I counted on. I live in SAC & drive weekends in SF. My other job is very slow right now and I just don’t have work. I’m interviewing for a nice salary position with an organization in another city right now, it’s a 2 month process & I was hoping to be done with uber by October anyways, just wasn’t expecting it to end so abruptly.
 

EM1

Active Member
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
Always cancel at first hint of attitude or entitlement. Don't let Paxils w attitude into your car.
 

Soldiering

Well-Known Member
Pax can make up shit anytime, but this is probably where you gave her her ammo.
Post automatically merged:

This is also why I don't enguage with any negative communication with pax. Be the good guy, and zip it. Make a report with support.
Why argue with pax? Most are ignorant entitled dummies. I never argue with them. In over 8k rides I've only removed 3 pax from my 🚗. Good luck bud.
 

KenLV

Well-Known Member
So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s.
I don't understand.

You've been on this forum for nearly 4 years.

You've got a good number of rides under your belt.

But you went and did this anyhow?

Too late for Uber, but since you're going to do Lyft...

You should have never found her.

You should have either gone to the pin and waited it out or just cancelled and moved on.

Before you even arrived at her actual location, you had decided you weren't picking her up.

So why bother?

Was it for the feeling of satisfaction telling her off?

Was it worth it?

Still, you MIGHT have saved yourself if...

Whenever you have ANY conflict with a pax - no matter how minor - IMMEDIATELY contact Lyft/Uber support and get YOUR SIDE on the record first.

(Ideally call through the safety line - they don't know me, as far as they know I'm 5'2" and 120 lbs, or maybe I'm just a @@@@@ and pax "make me feel unsafe"😱 at the drop of a hat! :wink: Plus, that's the support area they are most likely going to get to - remember, they are contacting Uber/Lyft to @@@@ you over, they are going to exaggerate EVERYTHING.)

I had this last night: after 3 minutes a woman emerges from the bar smoking a cigarette carrying a drink. She then stands at the bar door for almost another minute smoking. When she finally came to my CLOSED window - still smoking, I motioned to put out the smoke, she does, I open my window and confirm the name and inform her that she can't bring her drink. She claims it's Iced Tea (I don't believe her, it's in a cocktail glass, but I'm not going to argue that point with her...). "Sorry, still can't bring it - it's filled to the rim with no lid. It'll end up on my seats and floor (she's drunk)." She starts to argue. "Have a good night." Roll up the window, drive away. Pulled around the building, waited the last few seconds, cancelled the ride "rider behavior", and immediately sent in my report.

Had my "We appreciate that you are maintaining your professional behavior in such situations as well. / We hope that you’ll continue to let us know when riders misbehave on your trips." email within minutes. I know they didn't actually read my complaint, but it's on my file and I've got it documented.

When I got home I downloaded the weekend's dashcam footage like I always do.

I have every single incident that has ever occurred documented - including Uber/Lyft's responses. Hell, even my phone calls with them are recorded since I call them from inside my car.

Lastly: Get a @@@@ing dashcam!
 
Last edited:

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #54
I don't understand.

You've been on this forum for nearly 4 years.

You've got a good number of rides under your belt.

But you went and did this anyhow?

Too late for Uber, but since you're going to do Lyft...

You should have never found her.

You should have either gone to the pin and waited it out or just cancelled and moved on.

Before you even arrived at her actual location, you had decided you weren't picking her up.

So why bother?

Was it for the feeling of satisfaction telling her off?

Was it worth it?

Still, you MIGHT have saved yourself if...

Whenever you have ANY conflict with a pax - no matter how minor - IMMEDIATELY contact Lyft/Uber support and get YOUR SIDE on the record first.

(Ideally call through the safety line - they don't know me, as far as they know I'm 5'2" and 120 lbs, or maybe I'm just a @@@@@ and pax "make me feel unsafe"😱 at the drop of a hat! :wink: Plus, that's the support area they are most likely going to get to - remember, they are contacting Uber/Lyft to @@@@ you over, they are going to exaggerate EVERYTHING.)

I had this last night: after 3 minutes a woman emerges from the bar smoking a cigarette carrying a drink. She then stands at the bar door for almost another minute smoking. When she finally came to my CLOSED window - still smoking, I motioned to put out the smoke, she does, I open my window and confirm the name and inform her that she can't bring her drink. She claims it's Iced Tea (I don't believe her, it's in a cocktail glass, but i'm not going to argue that point with her...). "Sorry, still can't bring it - it's filled to the rim with no lid. It'll end up on my seats and floor (she's drunk)." She starts to argue. "Have a good night." Roll up the window, drive away. Pulled around the building and immediately sent in my report.

Had my "We appreciate that you are maintaining your professional behavior in such situations as well. / We hope that you’ll continue to let us know when riders misbehave on your trips." email within minutes. I know they didn't actually read my complaint, but it's on my file and I've got it documented.

When I got home I downloaded the weekend's dashcam footage like I always do.

I have every single incident that has ever occurred documented - including Uber/Lyft's responses. Hell, even my phone calls with them are recorded since I call them from inside my car.

Lastly: Get a @@@@ing dashcam!

Thats a great story man. Thanks for sharing, definitely had hundreds of these incidents!
 

KenLV

Well-Known Member
I just received this in an email from Uber:
A rider mentioned that an argument on a recent trip with you made them feel uncomfortable.

We wanted to share this feedback with you and emphasize the importance of remaining respectful while using the Driver app. As explained in our Community Guidelines, Uber does not tolerate inappropriate and abusive language or gestures from anyone using the app.

We do not take action on the status of your account unless the issues raised are serious or repeat offenses. However, we take the safety of riders and partners seriously. Please note that multiple reports of problematic behavior may result in a review of your account status.


Here is my response:
I did not get into any such arguments with any passengers. I had a pleasant night and nothing happened. I did have one male passenger that requested I stop at a 7-11. Unfortunately I had already accepted my next ride and could not stop. I explained that to him and nothing more was said. I could tell by the way he exited the vehicle that he was unhappy and would probably 1 star me. I have a front and rear camera that records everything including audio. I would like to share that ride with you or if that is not the ride, I will gladly share whichever ride you want.
I take the safety of riders seriously. I also take false accusations seriously and you should look at the rider having problematic behavior and review their account status.


Is this how repeat offenses start?
Yes.
 

SteveAvery

Active Member
  • Thread Starter Thread Starter
  • #56
Which is absolutely crazy and exactly how my 'incidents' started. Simply saying 'No' and apologizing to a PAX for not being able to accommodate them = them getting triggered and making up some stupid story to get a free ride or reimbursement. Unreal.
 

KenLV

Well-Known Member
Which is absolutely crazy and exactly how my 'incidents' started. Simply saying 'No' and apologizing to a PAX for not being able to accommodate them = them getting triggered and making up some stupid story to get a free ride or reimbursement. Unreal.
Which I guess is why so many drivers don't say "No.".

IMO, it's the first thing you need to learn.

Nightly, I say "No." a bunch of times - last night (Sunday), in the span of 6 hours I said no to 3 groups with alcohol (two finished them/tossed them - one group tipped, and the 3rd cancelled (they had just bought these large frozen concoctions on Fremont - $5 cancel fee vs. $80-90+ worth of drinks)), a group trying to "squeeze in" 7 people on an XL, and 1 group that wanted to go through a drive through. (PLUS the smoker from above LOL)

I had no ratings changes, noted each one in a report to Uber, and got tipped from the large group that split into two.

Usually, it's all in how you say "No.".

Still, there are times when no matter what, you're @@@@ed.

A while back I had a group of 6 come up to my car - each with a slice of pizza and a drink. I politely explained that they couldn't bring open food/drink into my car. But no worries, I'd cancel and ask that they not be charged. 1 paxhole in the group decided that was unacceptable and started cursing: "No, no. @@@@ that. You paid for this ride. He HAS TO take us." Rolled up the window and drove away.
 

TheDevilisaParttimer

Well-Known Member
Pax can make up shit anytime, but this is probably where you gave her her ammo.
Post automatically merged:

This is also why I don't enguage with any negative communication with pax. Be the good guy, and zip it. Make a report with support.
Probably said he canceled on her because of a protected class status, race, or something along those lines.
 

Yulli Yung

Well-Known Member
I’m a very fair and reasonable driver.
4 years and always 4.9+.
I put up with a lot but there is a line of respect that gets breached every now and then. I had a ridiculously entitled and rude passenger who kept giving me attitude about the pickup, who crossed that line, so I cancelled the ride, before the trip even started. She called uber and compained, probably made up some crazy story and now my accounts done for. I’ve had a few incidents where I’ve called people out on their bs, but I haven’t done anything un-safe, illegal, or even immoral.

This lady was expecting me to know where she was at this casino (with multiple entrances), she kept saying, “You should know my name and where I am!”, I said, “Ma,am, you clearly don’t understand how this application works in its entirety, that is why I am calling you to figure out what entrance you are at”. She kept going on, super rude, super annoying, super intoxicated, demanding & just obnoxious. So I pulled up to her and told her to find another drive because I don’t drive around rude and entitled PAX’s. Drove off & cancelled.

Now I’m deactivated? Even though I have 4,500 great trips, that’s funny.

Any luck fighting something like this? What about filing for unemployment?
How in the world can you have a 4.9+ rating and have multiple reports against you with only 4000 rides? Assuming 50% of those 4000 rides rated you that means that you were rated only 2000 times. Something does not add up here!
 
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