It used to be that you could change a passenger rating. Say you had a polite rider, everything went well you gave them a 5. The next rider gets in and tells you there's trash on the floor asking if it's yours. You'd be able to go back and change the rating with a quick message to support stating why you would like it changed. Last weekend I revised a rating and it didn't even ask for a rating. Last night, rating adjustments were no longer an option (see screenshot). Uber changes many things quickly, and seemingly often when pilots fail (like the recent additional DF that were taken away quickly). Here's how this one went. Pax rating adjustment with justification > pax rating adjustment without justification > no pax rating adjustments I gave a 5 star rating to someone with a service animal. The sand was not immediately visible (night), but it was on the seats. Not clumps just a general dusting on the seat and seatback. I have a dustbuster and couldn't get it all out. I used my hand to brush the rest off. Then my hand smelled like nasty dog the rest of the night even after baby wipes. Sorry I did you guys a disservice on that rating. The takeaway is, don't rate your passengers until you are confident in your rating because there is no going back. Check more thoroughly for sand, trash, etc. Bonus tip: they like to put it under your seat where you are less likely to find it until later.