PAX claims driver asked for cash says Uber

Anyone else had Uber claim a PAX complained the driver wanted cash payment for the trip. It happened to me. Was gobsmacked and told Uber so. Uber responded by “reminding “ me about the rules. Is this a scam by the Rider as a way to get Uber to credit the fare cost or is Uber trying to make you anxious. What other reasons can there be when you know you have never asked for cash or even discussed cash with a Rider?
 

soontobeautomated

Well-Known Member
Two weeks ago I had three riders in a weekend asking me if the app is back up and running. When I asked for more details, it was obvious that there are heaps of dodgy ANTS telling the passenger that the app is not working properly, asking the passenger to cancel the trip, then pay by cash. There is no option for passengers to report this, and I expect this issue to only get worse and more widespread.

Last night I had passengers AGAIN report to me that the previous two drivers called passengers at the airport green priority pick up area and asked where they were going to. The passenger advised and the driver said they are on their way. Immediately upon hanging up, the drivers cancelled as the job was to the East. I then got the job at surge rates. Obviously drivers are hanging out for a 50km job.

The standards and actions of many ANTS is no better than a lot of taxi drivers. Expect us to earn the same reputation as taxis once most frequent riders get this sort of treatment a few times.
 

Solarman

Well-Known Member
The standards and actions of many ANTS is no better than a lot of taxi drivers. Expect us to earn the same reputation as taxis once most frequent riders get this sort of treatment a few times.
As the years of Uber in Australia pass us by and the number of trips increase at an alarming rate, there will ALWAYS be 'drivers' who bend and break the law and agreement. It's the ugly side of human nature. Pax can indeed report these selfish people to Uber.
 

soontobeautomated

Well-Known Member
As the years of Uber in Australia pass us by and the number of trips increase at an alarming rate, there will ALWAYS be 'drivers' who bend and break the law and agreement. It's the ugly side of human nature. Pax can indeed report these selfish people to Uber.

Its probably possible. But if the ride is cancelled, there is no trip to report is there?
 

soontobeautomated

Well-Known Member
Off the topic but is the surge also happening to AP pickup in Sydney? Never in Melbourne.

I got two non-surge pings that I declined. The whole area was a sea of red at the time. The third ping was at surge rates within a min of the other two. So might be an issue with surge trips at the airport. It has happened to me before too.
 

ST DYMPHNA son

Well-Known Member
As the years of Uber in Australia pass us by and the number of trips increase at an alarming rate, there will ALWAYS be 'drivers' who bend and break the law and agreement. It's the ugly side of human nature. Pax can indeed report these selfish people to Uber.
drivers have a good teacher,what is uber in trouble in London for??? :biggrin::biggrin::biggrin::biggrin::biggrin:
there is good,old saying,"don't point your finger at anyone as the three fingers pointing back at you"
 

lespaul

Active Member
Anyone else had Uber claim a PAX complained the driver wanted cash payment for the trip. It happened to me. Was gobsmacked and told Uber so. Uber responded by “reminding “ me about the rules. Is this a scam by the Rider as a way to get Uber to credit the fare cost or is Uber trying to make you anxious. What other reasons can there be when you know you have never asked for cash or even discussed cash with a Rider?
I think its a simple case of the rider used your trip to report the driver that asked for cash. Uber aren't that clever in reading between the lines but have erred on the side of caution by giving you a slight wrap on the knuckles just in case. It sucks that libel can be so rampant on this platform.

I can't raise general issues with Uber so I have to pick a trip to raise it in-app - otherwise it's impossible to get a conversation going. But I'm careful not to implicate the rider in any way. Your rider wasn't so careful.
 

Waingro

Well-Known Member
I have an interesting story
Yesterday I completed my last ride before heading off to watch the footy and logged out for the day.
As I completed my last ride and finishing it and closing the app down, I was approached by 3 middle-class guys asking me if they could hop in and get a lift to Star Casino, I was in Zetland. I did not let them even begin the conversation about cashies and suggested to them they order a Uber as there are a few around.
They were polite about it and I looked over while leaving and looked like they ordered a new ride. However they did have a go...
My reason why the Uber Decal will cause problems is that pis#@d off PAX will just try to get into the car once they see the Decal and have a go. Unfortunately some Ants will find out quickly that it is the end of their Uber Career.
 

uber_driver

Well-Known Member
Two weeks ago I had three riders in a weekend asking me if the app is back up and running. When I asked for more details, it was obvious that there are heaps of dodgy ANTS telling the passenger that the app is not working properly, asking the passenger to cancel the trip, then pay by cash. There is no option for passengers to report this, and I expect this issue to only get worse and more widespread.

Last night I had passengers AGAIN report to me that the previous two drivers called passengers at the airport green priority pick up area and asked where they were going to. The passenger advised and the driver said they are on their way. Immediately upon hanging up, the drivers cancelled as the job was to the East. I then got the job at surge rates. Obviously drivers are hanging out for a 50km job.

The standards and actions of many ANTS is no better than a lot of taxi drivers. Expect us to earn the same reputation as taxis once most frequent riders get this sort of treatment a few times.

could it be possible that drivers do these things because uber doesnt treat their drivers right?

just a thought
 

ST DYMPHNA son

Well-Known Member
uber did not ask me if I want to earn more by being paid less.Some people being happy with my service asked me if I could help them next time they need a lift,usually to the airport or back home.
No problem,I have ABN and I can issue a docket.Normally payment goes via direct deposit,I do trust people,might take a few day before money is in the bank but up to now 100% success rate,my private clients.
Before uber people used taxis,so I don't see any conflict of interest that I met those people while ubering as they asked me for help,after all as uber says being "flexible" is advantage to the drivers
 

ubermatt88

Member
I actually had a similar instance on the central coast last night, I finished driving and went offline, was fatigued and couldnt safely drive home, I requested an uber and when the driver was 2 mins away, he messaged me asking where i was heading? (its worth mentioning, i had booked on a 2.0x surge rate), I reported him for asking, and as i was reporting him, he called and asked the same question, then said i had to pay a $10 pickup fee before he would pick me up, I refused to tell him where i was going as its not part of the community guidelines.
I am waiting to hear back from uber about this driver.
 

soontobeautomated

Well-Known Member
I always tell passengers that get called before a pick up to next time verbally advise the driver that they are going to somewhere 60km+ more away. So from the airport, tell the driver that calls you are going to Emu Plains. Once the driver arrives and starts the trip, tell the driver that there was a change of plan and you updated the address. Any issues, report them. In fact, report them just for calling to ask your address.

I know most passengers won't report such drivers. But if just a few do, all the better.

Slagging off my fellow ants unfortunately is becoming a regular topic in my car - and not by choice. But I don't hold back when the topic is raised.
 

ST DYMPHNA son

Well-Known Member
I always tell passengers that get called before a pick up to next time verbally advise the driver that they are going to somewhere 60km+ more away. So from the airport, tell the driver that calls you are going to Emu Plains. Once the driver arrives and starts the trip, tell the driver that there was a change of plan and you updated the address. Any issues, report them. In fact, report them just for calling to ask your address.

I know most passengers won't report such drivers. But if just a few do, all the better.

Slagging off my fellow ants unfortunately is becoming a regular topic in my car - and not by choice. But I don't hold back when the topic is raised.
I understand your point of view,but it is uber making mess,after all we are an independent contractors,we should have some control,and "natural selection" would take it's course,some drivers would take any job on offer,other won't,the difference would be in the money earned.
How it is structured now is not beneficial to anyone.
P.S I do agree with you that ringing is not right thing to do.If accepted then carry to the completion of the job
 

soontobeautomated

Well-Known Member
I understand your point of view,but it is uber making mess,after all we are an independent contractors,we should have some control,and "natural selection" would take it's course,some drivers would take any job on offer,other won't,the difference would be in the money earned.
How it is structured now is not beneficial to anyone.

I see your point too. I have confirmed with Uber that as an independent contractor we can cancel customers upon seeing the customer WITHOUT PENALITY. I asked the question because I have had trips on set desitnation 40 mins in the opposite direction to where I was headed. I have yet to cancel just upon seeing the destination, but if I did it would be due to need, not greed.

The more passengers see ANTs as being the same as taxi drivers, the worse it will be for everyone. I don't see anything wrong with me telling the passengers why ANT standards are droppping either.
 

uber_driver

Well-Known Member
Yes and so they should. Doesn't mean everyone is selfish.

Driver calls rider at airport and cancels on a trip to Wolli Creek, knowing full well the next Uber driver will have to do this trip. That is very selfish behaviour. Not something I would do or even consider.

i understand its bad when drivers call to ask where the pax are going
at the same time I also understand it would be frustrating for them when they get a job to mascot, Alexandria or botany and shit from airport after waiting for an hour
to me I think everyone is entitled to run their "business" their way
drivers are just contractors and they have right to choose the job they want to complete
so if people feel they can play the system, go for the gold
I don't do it and never will
but to condemn them will make me no better than entitled eastern suburbs riders

although I do think uber should introduce something like taxi do
if the fare is too close, it would be quiet good to get the priority back again
so this way these "call and cancel" incidents would be reduced
they can simply just complete the job and get back at the front of the queue if the job was too close
 
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