so last week a trip with 2 passengers when the passenger seated in the rear asked to make a phone call. I obliged by dialing through the handsfree system in my car to which he then stated his "girl don't like speakerphone". So I disengaged the handsfree and handed him the phone. He then unplugged the charger and opened the door and began exiting the vehicle saying he would be "right back". The other passenger seated in the front then says to "let me go after him and make sure he brings it back" . and just like that the passengers were gone with my smart phone. I made a police report as well as commenting on the rating then calling the LYFT "critical response"line. Was able to pull up the geotracking info for my phone. These guys never entered the house where i dropped them, rather they ran by foot behind the house out on to the street to a park 2 blocks away where the geolocation stopped. It took a week for LYFT to finally address this after deactivating me and only to tell me they will not pay to replace the phone nor charge the passengers damage. So now I have to bear the expense of replacing the phone as well as the loss of income from UBER and LYFT for the days I was unable to work.