I accepted a Villanova ride 15 minutes away today. The entrance to where this girl was at was blocked by security and they wouldn't let me through. She tried directing me over the phone to a different entrance but the street she told me to turn down didn't exist. I felt bad but cancelled on her and got the trip to the University of Delaware right after. Biggest fare so far. Netted $44.89. The first girl got a $5 charge that I do not believe to be fair as it was out of her control what happened. I emailed support but haven't gotten a response yet. Will they credit her the money?