Not paid surge price?

Hman478

New Member
I am a new driver,
I picked up a passenger last night while there was a surge. Even the confirmation circle that pops up on your phone for a ride request was orange. I was not paid the extra surge fee even though my trip before and after (I picked up from the same bar within 10 mins and surge did not change) I was. I started a few dispute with uber and even provided pictures showing the surge area. However they still keep telling me I am wrong. Has anyone had any thing like this happen? If so what did you do to resolve the problem.
Thanks!
 
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