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Not impressed with Uber support

Papa-R

New Member
I've not even started yet and I'm fed up with their support. I get canned responses that have little to do with my question. I went to check my approval status and found (barely) a message that said my car inspection was missing. Ok, so I upload it and the status changed from "missing" to "pending review". All seems well. I check it later and it's back to "missing". Upload again and it's back to "pending review". That should take care of it. Nope. Check it later and it's "missing" again. Email support. They say all documents are approved except background check. No mention of the state inspection even after I asked them if it was required. I'm still not sure if the inspection is required and I'm afraid to ask again.

Support person provides a link to Checkr to see the status of my background check. It says "state ID missing" even though I sent it to Uber, So I upload that and then ask Uber how long they would have waited to notify that a required document was missing. The response said nothing about my question and only provided the same link to Chekr. <sigh>

This is ridiculous. Is this what I can expect in the future from Uber support?

Incidentally, I also applied to Lyft and the process has been flawless. The one time I contacted support I actually got an answer to my question.

Guess who's going to be my first choice for driving?

Is there a way around this first-level support to people who actually read and reply to the questions we send?
 

Papa-R

New Member
  • Thread Starter Thread Starter
  • #3
Well, that's less than encouraging.....

Your tag line is ironic. The lady who cuts my hair is trying to talk me into going to barber college and going into business with her. Maybe I should reconsider...
 

SuzeCB

Well-Known Member
Oh this is going to be fun, I can see that now. And I thought calling Microsoft tech support was an adventure.
Go to your closest Greenlight Hub. If everything is in order, they can push it through immediately. All but the background check. Their hands are tied on that one unless it comes back squeaky clean. You'll get a copy of that from Checkr as soon as it's done.
 

Stevie The magic Unicorn

Well-Known Member
I've not even started yet and I'm fed up with their support. I get canned responses that have little to do with my question. I went to check my approval status and found (barely) a message that said my car inspection was missing. Ok, so I upload it and the status changed from "missing" to "pending review". All seems well. I check it later and it's back to "missing". Upload again and it's back to "pending review". That should take care of it. Nope. Check it later and it's "missing" again. Email support. They say all documents are approved except background check. No mention of the state inspection even after I asked them if it was required. I'm still not sure if the inspection is required and I'm afraid to ask again.

Support person provides a link to Checkr to see the status of my background check. It says "state ID missing" even though I sent it to Uber, So I upload that and then ask Uber how long they would have waited to notify that a required document was missing. The response said nothing about my question and only provided the same link to Chekr. <sigh>

This is ridiculous. Is this what I can expect in the future from Uber support?

Incidentally, I also applied to Lyft and the process has been flawless. The one time I contacted support I actually got an answer to my question.

Guess who's going to be my first choice for driving?

Is there a way around this first-level support to people who actually read and reply to the questions we send?
Well the general rule of thumb is..

If you ask the same question to uber support 10 times..

3 times they will say the correct info
3 times they will supply incorrect info
4 times they will astound and amaze you

Well, that's less than encouraging.....

Your tag line is ironic. The lady who cuts my hair is trying to talk me into going to barber college and going into business with her. Maybe I should reconsider...
Go to barber college!

Robots won't be taking that over.


Knowing what i know... that's a better idea.
 

Papa-R

New Member
  • Thread Starter Thread Starter
  • #13
This just keeps getting worse. I asked again if I need a vehicle inspection. This time they said yes and sent me a map of inspection locations. In Washington DC. I am setup for Piedmont Triad (Greensboro, NC) 300 miles from Washington. I tried to explain that when I login to the site it says Piedmont Triad next to my name. My welcome email included a map of Piedmont Triad. The support &$&##!@ said I could be "switched" to Piedmont Triad but it would require a new background check that would take 2 to 4 weeks.

WHERE DO THEY FIND THESE PEOPLE?!?!?!?
 

tohunt4me

Well-Known Member
*******
They do not " find" these people.

They TRAIN them !

Rope a Dope resolution.
They exhaust you with mind numbing exercises in futility.

It is all by Design.

The fly in the spiderweb eventually just hopes the spider will hurry up.

Welcome to " Running in Quicksand".
 

hanging in there

Well-Known Member
I've not even started yet and I'm fed up with their support. I get canned responses that have little to do with my question. I went to check my approval status and found (barely) a message that said my car inspection was missing. Ok, so I upload it and the status changed from "missing" to "pending review". All seems well. I check it later and it's back to "missing". Upload again and it's back to "pending review". That should take care of it. Nope. Check it later and it's "missing" again. Email support. They say all documents are approved except background check. No mention of the state inspection even after I asked them if it was required. I'm still not sure if the inspection is required and I'm afraid to ask again.

Support person provides a link to Checkr to see the status of my background check. It says "state ID missing" even though I sent it to Uber, So I upload that and then ask Uber how long they would have waited to notify that a required document was missing. The response said nothing about my question and only provided the same link to Chekr. <sigh>

This is ridiculous. Is this what I can expect in the future from Uber support?

Incidentally, I also applied to Lyft and the process has been flawless. The one time I contacted support I actually got an answer to my question.

Guess who's going to be my first choice for driving?

Is there a way around this first-level support to people who actually read and reply to the questions we send?
You will soon learn that combining the words “Uber” and “support” creates an oxymoron.

Look on the bright side, it will raise your self-esteem the more you try to reason with idiots.

Another potential positive is: since you know you will get different results on most every support call, keep calling until you get the result you want. It works for me.... sometimes.

I have to say, believe it or not, they have actually improved over the years, if only due to the fact that you can now at least call them, and then hang up and try again if it is obvious that person doesn’t have a clue.
 

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