he posted the screenshot. What more do you want?
In his defense I actually picked up some decent surge fares early am on Monday (the only day I drove). $140 for 2.5 hours before traffic got bad. My favorite was a select fare that I declined around 7:00am. I turned select off and got it as an XL for 3x surge. The pax should have just picked black car as it would have been cheaper...
Post the trip log.
He left out important information. Taking into account that the average payout each ride is around $8, his trips were not all X or he had 1 or 2 long distance fares.
None of his trips were surge.