Today, I sent a passenger to the hotel. He told me to wait for him because he was going to the airport. After he got in my car again, he created a long ride, but for 4 consecutive times, uber has always assigned him to others. Finally, he said: forget the uber and give you cash. I remember that I haven't got a long ride for a long time. At night, I told my wife and try to make a long ride with Uber, Uber still took the ride request to other driver. I didn't get the ping. I want to know why this is happening.