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Newbie with question about ratings.

Discussion in 'Advice' started by Drivestyle, Jun 11, 2018.

  1. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    Greetings, fellow drivers. I just started driving Uber in Las Vegas about 4 days ago and just got approval to start driving with Lyft. Out of 36 trips or so I have a rating of 4.29. I got 13 5 stars, 2 1 stars and one 2 star and one 4 star. But I understand you need a 4.6 average to keep driving.

    For a few passengers, I know I took a wrong turn or it took me a long time to find the Uber pick up spot at the Las Vegas casinos (it's confusing when you are new.) And all the construction by the US I15-NV 95 seems to confuse the navigation. And one passenger started throwing F bombs at me, which I did not handle with calm reserve so I figure that explains the low ratings.

    Since then, I'm doing what I can to keep the ratings higher. I put Jolly Ranchers and Starbursts in the car for riders. I go out of my way to to help if a passenger needs to adjust the trip, etc.

    Anyway, any advice would be most appreciated. Thanks a lot.
     
  2. Rakos

    Rakos Well-Known Member

    Location:
    Tampa Bay
    Driving:
    UberXL
    Get rid of the candy....quickly...

    bad idea...8>O

    You have a little lee way...

    During your first 100 rides...

    Do a bit of research on ratings...

    Search for uber rideshare bible...

    Lots of good info...

    Pax will be a$$e$ especially there in LV...

    Try to be more careful who you pick up...

    You'll get the hang of it...

    Good luck...!

    Rakos
     
  3. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    What's wrong with candy? I never put chocolate, just things that are easy to clean.

    Also not sure whom not to pick up. Only thing I figured out in Vegas is, no matter how close a rider is, if you have to change directions on the strip, it isn't worth it. It will take you forever to get there and they may give you a bad rating for having to wait.

    But anyway, thanks a lot for the advice. I will search for the bible.
     
    Rakos likes this.
  4. ntcindetroit

    ntcindetroit Active Member

    Location:
    US
    We'd think it's a secret weapon they can use against any drivers and riders at their own will. It's just a number they used to justify their action as there is no law to require anyone to pass a qualification before they rate riders or drivers.
     
    Drivestyle likes this.
  5. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    Has anyone heard of drivers having been dropped for having under 4.6 rating? And if yes, after how many rides?
     
  6. reg barclay

    reg barclay Moderator Moderator

    Location:
    rockland/westchester NY, new jersey
    Driving:
    UberX
    I haven't heard of it happening for a couple of years, but that doesn't mean it doesn't happen anymore. I think I heard in the past that they gave until around 50 rides before they took action.

    I think many drivers make small mistakes at the start that can generate a few bad ratings, so hopefully your rating should pick up as you learn the ropes.

    IMHO all you need is to have a reasonably clean car, drive safely, greet riders when they enter and leave, be reasonably polite and make sure you or your car don't smell (I'm not implying that you do). I think this is enough to get decent ratings. IMHO there's no need to entertain riders or offer refreshments. In fact, I don't know about other places, but where I drive I think these things could be awkward and maybe even lead to lower ratings.

    Additionally, avoiding low rated riders will probably result in you receiving less low ratings.
     
    Drivestyle likes this.
  7. OrlUberOffDriver

    OrlUberOffDriver Well-Known Member

    Location:
    O'Town
    Driving:
    UberSELECT
    So, you say:
    RakosRakos gives good “bombs”

    Then you say:
    So, in essence you don’t want help!

    Well, I will give some, LEARN your pick up points, LEARN your city inside & out, ask riders if they have a route preference (not that you will take it) but it shift the navigation issues on their side.
    Do not accelerate hard!
    Do not slam on the brakes!
    Do not tail gate!
    USE your directionals
    Think ahead and be in the correct lane.
    Last but not least NO road rage!
     
    Drivestyle and Rakos like this.
  8. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    Thanks Reg, I will check ratings before tapping the phone. Up till now I've been doing it out of reflex.

    Thanks OUOD. I meant no disrespect to Rakos. I was just curious as to the reasons. I guess candy makes a mess, or riders in a diet get mad or something. I will definitely learn Vegas inside out. I just hope to do it before I get more 1 star ratings.

    I admit the sudden breaking might be a factor, and it's probably a function of not knowing the city and being unsure of the direction.
     
    Rakos likes this.
  9. Cableguynoe

    Cableguynoe Well-Known Member

    Location:
    Monterey Bay
    Listen to the monkey.
    Ditch the candy.

    Their grown a$$ adults that need a ride.
    Take a ride as a passenger. You need to see things from there perspective.

    Now.. if you’re picking up at middle schools, keep the candy.
     
    jgiun1, New2This, Mista T and 3 others like this.
  10. Coachman

    Coachman Well-Known Member

    Location:
    DFW
    Driving:
    UberX
    A couple years back we regularly had drivers here posting that they were being suspended or deactivated for dropping below 4.6. I haven't seen that kind of post for quite some time. I think Uber has lowered the standards. But I honestly don't know. The rule of thumb was generally they don't act until you reach about 100 trips or so.
     
    Last edited: Jun 11, 2018
    Drivestyle likes this.
  11. Uber_Yota_916

    Uber_Yota_916 Well-Known Member

    Location:
    Sacramento
    Attempting to buy the pax's admiration will blow up in your face. They smell weakness like a shark senses blood in the water. They will down rate you for it. No water, no candy and no mints.

    Also stop worrying about ratings.

    Keep your car interior clean and wash the exterior as needed.
     
    jgiun1, New2This, SuzeCB and 2 others like this.
  12. Cklw

    Cklw Well-Known Member

    Location:
    Las vegas
    I drive in Vegas, pick up spots are pretty straight forward, the app will take you to pick up spot automatically. I would suggest on while offline go to each casinos spot, to learn there location.

    As for the 95/15, just watch your signs and you will be fine. Stay out of the far left lane when going sb 15 or you will end up getting off on Charleston.

    And get rid of the candy, asking for a dirty car complaint if you don’t get the wrappers before next ride.

    Don’t accept line or pool, and no picking up any pax below 4.85.
     
    Drivestyle, Cableguynoe and Rakos like this.
  13. Rakos

    Rakos Well-Known Member

    Location:
    Tampa Bay
    Driving:
    UberXL
    Ok guys...monkey mistake....

    I had no idea that this was a gif...

    Dropping "bombs"....8>O

    Oh well...8>)

    Rakos
    black-spider-monkey-ga.jpg
    PS. Thank you Mods...8>)
     
    jgiun1, Cklw, Drivestyle and 2 others like this.
  14. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    Candy is gone. Thanks to all for great advise.

    Cole, I will drive around the places that give me the most trouble, especially the 95/15 interchange with all the construction until they are familiar. Navigation is usless there, except as you say, to look for the exit and not follow the blue line.

    I will also start driving with lyft now, which I figure let's me have another 50 to 100 rides to learn the ropes and make more newbie mistakes without a serious consequence.

    Thanks again for all the information. It is a great help.
     
    reg barclay and Rakos like this.
  15. SuzeCB

    SuzeCB Well-Known Member

    Location:
    NJ
    Driving:
    UberX
    The only time I carried candy was around the holidays. That's it. Halloween and December. Showed myself to be in the spirit.

    Oh, and you know those cheap plastic necklaces? Gave them out working a police Polar Plunge to benefit Autism. Told them I have a son with it (I do) and thanked their drunk butts for doing the dunk. Made and tips that day.

    More than anything, watch your driving. Use your cruise control to make sure you stay at the speed limit. Use Waze for your GPS. It's usually the most up-to-date because it's updated constantly by other users on the same road you are.

    Safety first, then comfort. Don't sweat absolute luxury unless you're driving Black or SUV.

    Good luck.
     
    jgiun1, Rakos and Drivestyle like this.
  16. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    Thanks, Suze. I have Waze on my phone but didn't think to use it. I will try it now. Fortunately, I'm getting more familiar with the new construction. Right now I just drive 8 to 10 hours on weekends and just an hour or 2 on weeknights if the mood hits me. Otherwise between uber and my day job burnout will become a problem.
     
    jgiun1 and canwin like this.
  17. Julescase

    Julescase Well-Known Member

    Location:
    Los Angeles
    Ditch the candy, never apologize or act like you did anything wrong - just act like you're always in control and confident in your skills and that will rub off on your riders. If you pass an exit, don't say anything - just let the GPS re-route and follow it. Riders will just think you are going a better way that you know about because you know the roads.

    You might be giving off a vibe of being stressed or insecure in your current abilities if you're getting poor ratings; keep those thoughts and feelings of insecurity in check and hold your head high. Act like you know your ****.

    If you present a confident, cool and calm demeanor, riders will believe that you're confident, cool and calm. It's all in the presentation.

    Candy, water, treats, blah blahblah, are more of an annoying thing to passengers than anything else. I can't tell you how many times my pax have told me that they find it obnoxious when a driver offers them water, food or candy....they just want a ride from Point A to Point B. Don't spend your hard-earned dollars on anything extra for your passengers. It comes across as desperate and a bit pathetic (this is verbatim from my riders - no exaggeration).

    Good luck!

    Just act confident - you don't need to apologize for little mistakes and don't offer to get refunds for passengers- they're not paying anything extra when you make these tiny mistakes so why should they be refunded money? Don't even put ideas like that in their head and no one will be the wiser.
     
    jgiun1 and Drivestyle like this.
  18. Drivestyle

    Drivestyle New Member

    Location:
    Las Vegas
    An excellent reply, thanks Julescase. The candy is now at home. My ratings are up to 4.45 now at 39 rides and climbing. On the weekend when I put in another 12 to 16 hours driving, I know I'll be ready.
     
    jgiun1 likes this.
  19. Uboo

    Uboo New Member

    Location:
    San Diego
    I stopped checking my rating after this old lady accidentally gave me a 1. Some people only give 4’s no matter what. My advice...break the habit of checking your rating, you will be happier;)
     
    Mista T, jgiun1 and Drivestyle like this.
  20. Cableguynoe

    Cableguynoe Well-Known Member

    Location:
    Monterey Bay
    I find it keeps things exciting for me
     
    Rakos likes this.

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