New...couple questions

dcjjj12345

New Member
I have had multiple problems with Uber....and ZERO with Lyft.

1. Customer put in wrong pick up location. She entered her drop off as her pick up.
I went to ( drop off) she was not there. She texted me correct address (2 miles. away). When I got to her and opened
App...it said I picked her up 2 miles back. I never opened app and did that. So she was charged for 4 miles instead of 2. I accepted the next ride. When I got to her...same thing...app said i picked her up 3 miles back and I was at her drop off...I never picked her up. Damn thing went off for another ride so I put her in drop off mode and accepted next ride.

Anyone else this happened to? Why it did that?

2. This thing where before you drop off current passenger you sometimes get request for next rider..it interrupts my gps and I have to exit that screen. Most customers freak out if you handle your phone while driving. Can you turn that off?

3. I know you dont accept a ride it counts against you. Along the lines of question 2...other day i was getting request for pick up before I was done with current passengers. Non stop. I wanted to quit because I was done for day...but damn thing kept going. Finally I did not accept one and turned it off. That last one counted agaist me. Any way to prevent that?

4. With lyft...once you arrive at pickup a clock counts down from 5 min. Uber does not have that. Is the rule 5 min but you must keep track? I waited 5 min one time and cxld ride but never saw a cxl fee.

Thanks to everyone in advance who replies.
 

financeguy13

Well-Known Member
1. Never had that happen to me on consecutive trips. I've just had people enter the wrong address. Sometimes I drive to the correct pickup spot (depending on the distance) and sometimes I cancel. They are either a first time Uber user or too drunk to know where they are. Highly recommend canceling the lost drunk if you're doing late nights.

Also make sure you're not starting the trip until the passenger is coming to or in your car. If you start trip at a different spot then they will only be charged for the actual miles you drive them.

2. No way to turn off "stacked" requests coming in while approaching the dropped of your current passenger that I know of. A workaround is to change the destination to another city far away or something so it won't think you're almost available again. Then either change to correct destination at drop off or let it be. The actual drop off spot is where charges end not where the destination is located.

As for handling the phone. If you have it mounted then it shouldn't be a problem to touch the screen quickly while driving passengers. It's no different than looking at the screen for GPS directions. I haven't had anyone complain to me about this. A lot of times I am pretty close to their destination so I switch from Waze back to Uber to get their drop off pin location. So the stacked requests aren't making me switch apps.

3. Yes the stacked requests count against you but don't let it bother you. If you need a break or finished for the day just log off when the requests stop. It's a flaw that needs to be fixed by Uber as drivers don't need to keep driving when they are done, or low on gas, or need to clean up trash etc. There's no way I know of to avoid incoming pings after you end the trip. You just gotta wait it out. Remember that your "acceptance rate" is not something that can get you deactivated if the % is too low. You will get annoying messages from Uber but you can basically disregard them.

4. DFW does not have a cancel fee so there's no need to wait 5 minutes for that reason. I think if you wait 5 mins at the pickup location and then cancel for no show it might not be counted against you as far as "too many cancels" for the week. Not sure but when I've had a few it seemed as though that was the case. A high cancellation rate can get you deactivated though. You'll get a warning after the week is over. So if that happens then make sure your not canceling trips too easily. Of course if it's a no-show then it's a cancel and should be logged in Ubers system and should give you some protection if there was too many cancels for the week.

Since the per minute charges have started at 2 minutes now you will get paid for those extra waiting minutes only if you start the trip.

Hope this all helps. Wish you success out there!
 

Uberisthenewpoor

Well-Known Member
1. Just tell them to cancel or pay you for the two miles. In my experience it has almost always been their error. Sometimes the app will start automatically if you start driving thinking you forgot to press the pick up button.
3. No you can't turn it off, if you are done for the day just let it time out, Uber can't let you go for your acceptance rate so it means nothing, so STOP taking all those base fare trips!
4. With Lyft, call after two minutes, otherwise you won't be able to cancel and collect a cancelation after 5 min because you didn't attempt to contact - texts don't count.
UBER has NO cancellation fee in Dallas. after two minutes cancel and leave. They know better.
 

Uberisthenewpoor

Well-Known Member
As far as getting paid after 2 min, it's only .10¢ a min. Your time should be worth way more to you than that. Don't wait for Uber. I only wait for Lyft, 5 min is either going to get $5 cancel fee or possibly a tip.
 

Uberdummy

Well-Known Member
Wrong address? CANCEL. Pax isn't waiting as you pull up or doesn't have his ass in your car 2 minutes after you arrive? CANCEL........in other words anything that makes you wait costs you money so CANCEL!
 

dcjjj12345

New Member
  • Thread Starter Thread Starter
  • #7
Ok...thanks for the advice everyone....one last question....someone mentioned not taking base fares.....
I would assume u mean short trips. When i get a ping it only shows pick up address or miles to rider....not destination. Can u see destination before accepting rider? If so how? If not...then i am assuming u accept ride but even when i do that i still cant see destination.....
Simply....how can u determine if it is a base...aka...short ride?
 

HotRodriguez75

Well-Known Member
I have had multiple problems with Uber....and ZERO with Lyft.

1. Customer put in wrong pick up location. She entered her drop off as her pick up.
I went to ( drop off) she was not there. She texted me correct address (2 miles. away). When I got to her and opened
App...it said I picked her up 2 miles back. I never opened app and did that. So she was charged for 4 miles instead of 2. I accepted the next ride. When I got to her...same thing...app said i picked her up 3 miles back and I was at her drop off...I never picked her up. Damn thing went off for another ride so I put her in drop off mode and accepted next ride.

Anyone else this happened to? Why it did that?
  • Ask the rider to cancel and request another driver with the correct address. This type of driver behavior re-enforces the rider thinking that us Uber drivers will jump through hoops to pick them up. You may have gotten the request at the corrected address but you wouldn't be asking this question. If she argues, just let her know that you are on your way, cancel/rider no show.
2. This thing where before you drop off current passenger you sometimes get request for next rider..it interrupts my gps and I have to exit that screen. Most customers freak out if you handle your phone while driving. Can you turn that off?
  • Nope, Uber does care about your safety or the passengers.
  • The bigger safety issue is you driving handling your phone. Do not drive until you buy a phone mount.
  • When I do not want a stacked request, I get the destination in my GPS and then change the destination to 'Djibouti' trick out the system. I do let the rider know what I am doing so they are not alarmed when it changes on there phone.
3. I know you dont accept a ride it counts against you. Along the lines of question 2...other day i was getting request for pick up before I was done with current passengers. Non stop. I wanted to quit because I was done for day...but damn thing kept going. Finally I did not accept one and turned it off. That last one counted agaist me. Any way to prevent that?
  • See bullet point to prevent it. If all else fails, just logoff and go home.
  • Don't worry about your acceptance. You are a independent contractor and with the recent lawsuit, Uber changed it's stance on acceptance. However, they will send you nastygrams that are meant to scare you into accepting every ride. On that note, canceling is becoming the big no no as it degrades the service. Not accepting a ride is transparent to a rider since it just rolls onto the next driver.
4. With lyft...once you arrive at pickup a clock counts down from 5 min. Uber does not have that. Is the rule 5 min but you must keep track? I waited 5 min one time and cxld ride but never saw a cxl fee.
  • As far as Uber, contact rider immediately if there toes are not on the curb. Depending on if the rider answers and lets you know they are a little late, wait 2-3 minutes and move on. If it's slow and you are just burning time, wait as long as you want. However, no cancel fees for Uber.
I think everyone will agree, learn when to be online. Don't be that Uber driver that is online when it is surging or there are minimal cars in the area. You will get a request however, the seasoned drivers will be parked cussing you out for being online. Use the rider app to see how many cars are around you (need to really zoom in) and if it is surging. And wait for a higher surge rather than being online taking base fare. Example: no surge you get paid $10. 3X surge you get paid $30 for the same wear and tear on your car.

Driving around aimlessly is no bueno for your car or bottom line. Try the drop-off and park method. Check the rider app and move if needed.
 

dcjjj12345

New Member
  • Thread Starter Thread Starter
  • #10
1. Never had that happen to me on consecutive trips. I've just had people enter the wrong address. Sometimes I drive to the correct pickup spot (depending on the distance) and sometimes I cancel. They are either a first time Uber user or too drunk to know where they are. Highly recommend canceling the lost drunk if you're doing late nights.

Also make sure you're not starting the trip until the passenger is coming to or in your car. If you start trip at a different spot then they will only be charged for the actual miles you drive them.

2. No way to turn off "stacked" requests coming in while approaching the dropped of your current passenger that I know of. A workaround is to change the destination to another city far away or something so it won't think you're almost available again. Then either change to correct destination at drop off or let it be. The actual drop off spot is where charges end not where the destination is located.

As for handling the phone. If you have it mounted then it shouldn't be a problem to touch the screen quickly while driving passengers. It's no different than looking at the screen for GPS directions. I haven't had anyone complain to me about this. A lot of times I am pretty close to their destination so I switch from Waze back to Uber to get their drop off pin location. So the stacked requests aren't making me switch apps.

3. Yes the stacked requests count against you but don't let it bother you. If you need a break or finished for the day just log off when the requests stop. It's a flaw that needs to be fixed by Uber as drivers don't need to keep driving when they are done, or low on gas, or need to clean up trash etc. There's no way I know of to avoid incoming pings after you end the trip. You just gotta wait it out. Remember that your "acceptance rate" is not something that can get you deactivated if the % is too low. You will get annoying messages from Uber but you can basically disregard them.

4. DFW does not have a cancel fee so there's no need to wait 5 minutes for that reason. I think if you wait 5 mins at the pickup location and then cancel for no show it might not be counted against you as far as "too many cancels" for the week. Not sure but when I've had a few it seemed as though that was the case. A high cancellation rate can get you deactivated though. You'll get a warning after the week is over. So if that happens then make sure your not canceling trips too easily. Of course if it's a no-show then it's a cancel and should be logged in Ubers system and should give you some protection if there was too many cancels for the week.

Since the per minute charges have started at 2 minutes now you will get paid for those extra waiting minutes only if you start the trip.

Hope this all helps. Wish you success out there!
Thank you!!!
 

dcjjj12345

New Member
  • Thread Starter Thread Starter
  • #11
Damn it's been a while since I was this newb green.

I'd offer you advice but we are competing now.
Not really...I have a full time job...i drive 40 miles one way to work. I only do uber and lyft for tax deduction and extra spending money. I turn on app on way to work ( leave 2 hours early) and on way home after work ( 8pm). Round trip i get 80 miles...roughly 40 bucks off gross income.
I make 20 to 50 bucks a day is all
 

dcjjj12345

New Member
  • Thread Starter Thread Starter
  • #12
I have had multiple problems with Uber....and ZERO with Lyft.

1. Customer put in wrong pick up location. She entered her drop off as her pick up.
I went to ( drop off) she was not there. She texted me correct address (2 miles. away). When I got to her and opened
App...it said I picked her up 2 miles back. I never opened app and did that. So she was charged for 4 miles instead of 2. I accepted the next ride. When I got to her...same thing...app said i picked her up 3 miles back and I was at her drop off...I never picked her up. Damn thing went off for another ride so I put her in drop off mode and accepted next ride.

Anyone else this happened to? Why it did that?
  • Ask the rider to cancel and request another driver with the correct address. This type of driver behavior re-enforces the rider thinking that us Uber drivers will jump through hoops to pick them up. You may have gotten the request at the corrected address but you wouldn't be asking this question. If she argues, just let her know that you are on your way, cancel/rider no show.
2. This thing where before you drop off current passenger you sometimes get request for next rider..it interrupts my gps and I have to exit that screen. Most customers freak out if you handle your phone while driving. Can you turn that off?
  • Nope, Uber does care about your safety or the passengers.
  • The bigger safety issue is you driving handling your phone. Do not drive until you buy a phone mount.
  • When I do not want a stacked request, I get the destination in my GPS and then change the destination to 'Djibouti' trick out the system. I do let the rider know what I am doing so they are not alarmed when it changes on there phone.
3. I know you dont accept a ride it counts against you. Along the lines of question 2...other day i was getting request for pick up before I was done with current passengers. Non stop. I wanted to quit because I was done for day...but damn thing kept going. Finally I did not accept one and turned it off. That last one counted agaist me. Any way to prevent that?
  • See bullet point to prevent it. If all else fails, just logoff and go home.
  • Don't worry about your acceptance. You are a independent contractor and with the recent lawsuit, Uber changed it's stance on acceptance. However, they will send you nastygrams that are meant to scare you into accepting every ride. On that note, canceling is becoming the big no no as it degrades the service. Not accepting a ride is transparent to a rider since it just rolls onto the next driver.
4. With lyft...once you arrive at pickup a clock counts down from 5 min. Uber does not have that. Is the rule 5 min but you must keep track? I waited 5 min one time and cxld ride but never saw a cxl fee.
  • As far as Uber, contact rider immediately if there toes are not on the curb. Depending on if the rider answers and lets you know they are a little late, wait 2-3 minutes and move on. If it's slow and you are just burning time, wait as long as you want. However, no cancel fees for Uber.
I think everyone will agree, learn when to be online. Don't be that Uber driver that is online when it is surging or there are minimal cars in the area. You will get a request however, the seasoned drivers will be parked cussing you out for being online. Use the rider app to see how many cars are around you (need to really zoom in) and if it is surging. And wait for a higher surge rather than being online taking base fare. Example: no surge you get paid $10. 3X surge you get paid $30 for the same wear and tear on your car.

Driving around aimlessly is no bueno for your car or bottom line. Try the drop-off and park method. Check the rider app and move if needed.
Thank you so much.!!
 
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