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Need advice on being put on "black list"

Discussion in 'Advice' started by Aribari, May 30, 2018.

  1. Aribari

    Aribari

    Location:
    New York
    So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
    That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
    What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.

    WTH???

    Advice or a contact would be so appreciated!
     
  2. SuzeCB

    SuzeCB

    Location:
    NJ
    Driving:
    UberX
    Why did you use airplane mode in the middle of a trip on Uber? Lyft would make sense, as it's the ONLY way to stop any more requests from coming in while you're on a ride, but Uber gives you the option to do that right in the app.
     
    Pax Collector likes this.
  3. AuxCordBoston

    AuxCordBoston

    Location:
    Boston
    Lyft allows you to stop new requests. However if you accepted a line ride then you can’t stop new line riders from being added.
     
    SuzeCB and reg barclay like this.
  4. SuzeCB

    SuzeCB

    Location:
    NJ
    Driving:
    UberX
    True. I wasn't specific enough. Thank you.
     
    reg barclay likes this.
  5. Aribari

    Aribari

    Location:
    New York
    That is the issue, I have never used an airplane mode. Uber claimed as if I did, because they see no reason for me to drive in certain areas, not knowing that the client requested for me to drive him to few stops on the way to his final destination.
     
  6. JMlyftuber

    JMlyftuber

    Location:
    St. Pete
    Driving:
    UberX
    If you go out of cell service would that look like airplane mode to Uber?
     
  7. SpongemanGreg

    SpongemanGreg

    Location:
    Buffalo, NY
    Driving:
    UberX
    Another reason for a duel dash cam. How many reasons are there now at this point?
     
    hosijoe likes this.
  8. Mista T

    Mista T Author

    Location:
    State Penitentiary
    This makes no sense to me. You are paid on that distance you drive, if you do airplane mode then you are cutting your own paycheck. Why would you do that, OR why would they accuse you of that? What are you leaving out?
     
    RockinEZ likes this.
  9. The pax has the ability to add stops in the rider app. ALWAYS make them add the stops to the ride. If they refuse, then tell them you can't make stops unless they are logged in the app.
     
    Woohaa and SuzeCB like this.
  10. Aribari

    Aribari

    Location:
    New York
    I wish I was leaving out something. Clients receive refund from Uber for a ride that took longer than the usual route. They believe the passenger rather than the person who actually does the job. I am sure there are plenty of drivers that drive around the city in order to make up mileage. I have no time for this type of BS, but now I am penalized for what many others tend to do.
     
  11. SuzeCB

    SuzeCB

    Location:
    NJ
    Driving:
    UberX
    Did you take your dashcam footage to a greenlight hub to prove your case that the pax agreed?
     
  12. Poorfreddie

    Poorfreddie

    Location:
    NYC
    Here is the BEST advice your gonna get;
    NEVER, EVER, EVER go out of your way, or do anything nice for sneaky, lying, cheap pax. you will get burned in the end! remember that...PERIOD! if pax want to stop the PAX MUST CHANGE ALL DESTINATIONS FROM THE PAX PHONE ONLY!
    there ya go.
    oh yeah, I have a dash cam. If im in a super good mood I MAY change destination for pax if she looks "hot". But only after I inform her I am recording her audio, then I turn down music, have pax state her name and that she would like me to change destination for her. THEN, you must call the app and immediately let them know you have the audio if they need it. (thats why I only do it for the hotties. Too much work). Not recommended for nube.
     
    Last edited: Jun 13, 2018
  13. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    STRONG fish smell.

    Scam gone wrong?
     
    Last edited: Jun 13, 2018
    Aerodrifting and Poorfreddie like this.

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