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Need advice on being put on "black list"

Aribari

New Member
So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.

WTH???

Advice or a contact would be so appreciated!
 

SuzeCB

Well-Known Member
So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.

WTH???

Advice or a contact would be so appreciated!
Why did you use airplane mode in the middle of a trip on Uber? Lyft would make sense, as it's the ONLY way to stop any more requests from coming in while you're on a ride, but Uber gives you the option to do that right in the app.
 

AuxCordBoston

Well-Known Member
Why did you use airplane mode in the middle of a trip on Uber? Lyft would make sense, as it's the ONLY way to stop any more requests from coming in while you're on a ride, but Uber gives you the option to do that right in the app.
Lyft allows you to stop new requests. However if you accepted a line ride then you can’t stop new line riders from being added.
 

Aribari

New Member
  • Thread Starter Thread Starter
  • #5
That is the issue, I have never used an airplane mode. Uber claimed as if I did, because they see no reason for me to drive in certain areas, not knowing that the client requested for me to drive him to few stops on the way to his final destination.
 

Mista T

Well-Known Member
Author
This makes no sense to me. You are paid on that distance you drive, if you do airplane mode then you are cutting your own paycheck. Why would you do that, OR why would they accuse you of that? What are you leaving out?
 

Clothahump

Well-Known Member
That is the issue, I have never used an airplane mode. Uber claimed as if I did, because they see no reason for me to drive in certain areas, not knowing that the client requested for me to drive him to few stops on the way to his final destination.
The pax has the ability to add stops in the rider app. ALWAYS make them add the stops to the ride. If they refuse, then tell them you can't make stops unless they are logged in the app.
 

Aribari

New Member
  • Thread Starter Thread Starter
  • #10
This makes no sense to me. You are paid on that distance you drive, if you do airplane mode then you are cutting your own paycheck. Why would you do that, OR why would they accuse you of that? What are you leaving out?
I wish I was leaving out something. Clients receive refund from Uber for a ride that took longer than the usual route. They believe the passenger rather than the person who actually does the job. I am sure there are plenty of drivers that drive around the city in order to make up mileage. I have no time for this type of BS, but now I am penalized for what many others tend to do.
 

SuzeCB

Well-Known Member
I wish I was leaving out something. Clients receive refund from Uber for a ride that took longer than the usual route. They believe the passenger rather than the person who actually does the job. I am sure there are plenty of drivers that drive around the city in order to make up mileage. I have no time for this type of BS, but now I am penalized for what many others tend to do.
Did you take your dashcam footage to a greenlight hub to prove your case that the pax agreed?
 

Poorfreddie

Active Member
So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.

WTH???

Advice or a contact would be so appreciated!
Here is the BEST advice your gonna get;
NEVER, EVER, EVER go out of your way, or do anything nice for sneaky, lying, cheap pax. you will get burned in the end! remember that...PERIOD! if pax want to stop the PAX MUST CHANGE ALL DESTINATIONS FROM THE PAX PHONE ONLY!
there ya go.
oh yeah, I have a dash cam. If im in a super good mood I MAY change destination for pax if she looks "hot". But only after I inform her I am recording her audio, then I turn down music, have pax state her name and that she would like me to change destination for her. THEN, you must call the app and immediately let them know you have the audio if they need it. (thats why I only do it for the hotties. Too much work). Not recommended for nube.
 
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