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My Rules, To Protect My Uber/Lyft Rating:

Discussion in 'Ratings' started by painfreepc, Aug 18, 2015.

  1. painfreepc

    painfreepc Well-Known Member

    Location:
    Fontana, CA
    Driving:
    UberX
    11 Year Driving Taxi in the IE,
    As of 10.26.14 I am now a uberX driver.
    This is My Advice for new Uber/Lyft Drivers (take it or leave it)

    The following rules are not written in stone, relax as needed...
    My Rules, To Increase, Protect your Rating and a few for your personal safety:

    For your safe
    ty
    . Do not knock or walk women to door, boyfriends and husbands may think you are the other guy, If you are looking for a quick beat down, Do this on the wrong night and you will find what you are looking for,
    You are not a taxi driver, you are just some unknown guy in a car..

    Keep windows clean at all times and Always offer the front seat (keep it clear of personal items),

    Greet the client by name if possible, say "Hello john, thank you for using uber/lyft,

    Get out of car if possible, Do this for your heath not just to assistant clients,

    Offer personal assistant, especially to the elderly or people with disabilities,

    My mom uses a walker I have one stared a lot of drivers for not helping my mother,

    Confirm address with passenger,

    Ask if they wish to point the way or use GPS,

    Ask if they have favorite music station or offer direct audio imput, i don't do this anymore,

    Only allow passenger to seat behind you if all other seats are taken,

    as far as i'm concerned this is total disrespect,

    Do not deliver packages, this is bad news for a lot of reasons,

    Do not call clients unless really needed, it's annoying,

    Don't give a drunk man's woman too much attention, This is not a joke - You have been warned..


    My Rules, To Protect My Rating, Not All Money is Good Money,
    Some Times You Cut Your Loses and Uber On:

    The following rules are not written in stone, relax as needed...
    If client does any of the following, cancel:
    3 or more for Uber pool or lyft-line = Cancel, (dont't every relax this rule)

    5 or more for UberX or Lyft = Cancel, (dont't every relax this rule)

    Got to love the client phone calls and texts - Not

    Call or text or gets in car complaining about anything = Cancel,
    Call for any reason but sounds drank or stoned = Cancel, (dont't every relax this rule)
    Call or text, to ask "Where are you?" = Cancel, (i usually relax this this rule, if they don't sound disrespectful)
    Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel,
    Call or text within a few seconds, to say you passed the location = Cancel,
    Call or text about wrong pin location, but don't acknowledge their mistake = Cancel,
    Call more than once to ask your ETA = Cancel,
    Call to ask why your car stoped and it was only for a minute or less = Cancel,
    Call to ask if you are coming = Cancel,
    (i relax this rule, if more then a minute to get out of parking lot)
    Call to ask if you know the area (yes, i've had this call a few times) = Cancel,
    Call to ask if they can pay cash = Cancel,
    Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel,
    Call or text with address and/or directions to their location, that's clearly shown in app = Cancel,

    All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account)
    Asks you to delivery a sealed package = Cancel,
    Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel,
    Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel,
    Having to tell passenger, you can't do this or that = Cancel,
    Passenger with rating (unless high surge) of 4.5 or under = Cancel,
    Not acknowledging any mistake(s) on their part = Cancel,


    My fav,
    Calling to Tell you, you could have been 1 minutes earlier if you had turned on that other street = Cancel,

    Too many to list all, but you get the picture..

    After all that, Just S.T.F.U. and Drive. ("s.t.f.u. and drive" is my transportation motto)
     
    Last edited: Feb 17, 2017
  2. Disgusted Driver

    Disgusted Driver Well-Known Member

    Location:
    Raleigh
    Driving:
    UberSELECT
    Tell you it's their 21st birthday as they are getting in = ride cancel
     
  3. UberHammer

    UberHammer Well-Known Member

    Location:
    Between the saw and nails
    Driving:
    UberSELECT
    Pickup location is wrong = ride cancel (after waiting next to the pin for at least five minutes)
     
  4. pasadenauber

    pasadenauber Active Member

    Location:
    Pasadena
    Driving:
    UberX
    Where are you at and they give a different address cancel
     
  5. painfreepc

    painfreepc Well-Known Member

    Location:
    Fontana, CA
    Driving:
    UberX
    if they immediately acknowledge the mistake, i will pick-up, if not = cancel
     

  6. alln

    alln Active Member

    Location:
    Washington
    Is this a poem
     
  7. ReviTULize

    ReviTULize Well-Known Member

    Location:
    Oklahoma
    Driving:
    UberSELECT
    Ask if their "therapy pet" boa constrictor can come along... Cancel
     
  8. Emp9

    Emp9 Well-Known Member

    Location:
    Fairfax VA
    Driving:
    UberX
    Female tells you she is so horny = ride accepted

    Pax says im sorry but this is going to be a long trip = ride accepted

    Rider says do you have change for a $10 i always tip my drivers. = ride accepted

    pax says You must be hungry driving all night , let me buy you some food = ride accepted

    Rider tells you yes its 2.5 surge but my company pays the bill = ride accepted
     
  9. scottbomb

    scottbomb New Member

    Location:
    Austin, TX
    Driving:
    UberX
    These are some of the unintended consequences of the rating system. It's sad because a customer can have a very legitimate reason to do some of those things and then they are left wondering why the driver canceled on them. They could have had every intention to rate a 5 as well (or maybe go for a long ride) but you as a driver will never know. I understand why you list them, but it really screws with the whole system.
    Edit: That said, this still seems like good advice.
     
    Last edited: Aug 24, 2015
  10. Aztek98

    Aztek98 Well-Known Member

    Location:
    Maryland
    I've cancelled maybe 4 rides since Dec 2014 working about 30 hours a week and my rating is 4.83.

    You have a lot of cancels
     
  11. OrlUberOffDriver

    OrlUberOffDriver Well-Known Member

    Location:
    O'Town
    Get to gated community only to find it closed and rider has NOT sent you code to get in = CANCEL
    My "CANCEL" policy = Text to Rider: No one is waiting. Please, Cancel & Request when ready. Thank You.
    I do this with ALL riders.
     
    wonder.grrl, Ziggy and LAuberX like this.
  12. Dana T

    Dana T Member

    Location:
    Connecticut
    Thank you for posting these. But as far as the cancels....are these causes for YOU to cancel or you think the passenger will cancel? Also, I take it we are not to pick up anyone under 18?
     
    cannonball7 likes this.
  13. Uber Ed

    Uber Ed New Member

    Location:
    Charleston SC
    Driving:
    UberXL
    Does anyone know if the rider can rate you before you pick them up and start the trip? In other words if I call them and they have totally screwed up the address or something can I cancel on them without getting rated?
     
  14. painfreepc

    painfreepc Well-Known Member

    Location:
    Fontana, CA
    Driving:
    UberX
    No one can do any rating until start of trip, driver or client,

    just for your information, Did you know if a passenger give you a bad rating by mistake, they can if they wish contact Uber CSR to give you a new rating..
     
  15. Uber Ed

    Uber Ed New Member

    Location:
    Charleston SC
    Driving:
    UberXL
    Thanks for the advice. Yes a customer asked me about that recently if they could change a rating that they gave somebody by mistake
     
  16. Dana T

    Dana T Member

    Location:
    Connecticut
    Why? What's wrong with telling you it's their 21st birthday? Am I missing something here?
     
  17. UberMeansSuper

    UberMeansSuper Well-Known Member

    Location:
    Dallas, TX
    Driving:
    UberX
    • His rules as to why he cancels rides. These are some of the things pax do that annoy us as drivers.
    • Correct. Uber Terms of Service state requestor (person requesting ride via app/account holder) must be at least 18 years old and if minors are coming, someone 18+ has to be in the vehicle with them.

    • Lol well, if they are going to the bar, who cares? lol
    • If they are coming from the bar... get ready for vomit!
     
    cannonball7 and Disgusted Driver like this.
  18. sk MM

    sk MM New Member

    Location:
    Chicago
    Yes, you can cancel and pick "Wrong/Incorrect address" which will pay you. I am not sure you have to wait 5 mins or not. Whenever someone calls and tells address is different then actual, just cancel it. it's not worth of your time, until you know area really well or surge going on.

    If you cancel or rider cancel, rating will not impact. They will not able to rate you and you will not able to rate them. It's like void transaction for rating.
     
    LV_Driver likes this.
  19. sk MM

    sk MM New Member

    Location:
    Chicago
    I am seeing one strange thing recently. Someone else calls for ride remotely and riders are different person and has no account with Uber/Lyft.

    It make sense in some cases where employer gives free ride to their employers like care taker, baby sitter, escort girl. I picked up all 3 kind of person and dropped them at their given destination, not sure what is uber/lyft policy with this kind of rides. It's getting popular for employer as they can get cheap rides compared to taxi for their employees.
     
  20. UberMeansSuper

    UberMeansSuper Well-Known Member

    Location:
    Dallas, TX
    Driving:
    UberX
    I think that is what Uber refers to in their TOS as "third-party usage."

    USER REQUIREMENTS AND CONDUCT.
    The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you.
    I have read here of some drivers that will refuse to pick up if the pax isn't the account holder. I don't think Uber/James River would cover you if the account holder wasn't in the vehicle.
     
    Bpr2 likes this.

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