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Much easier for riders to know their rating

Jack Malarkey

Well-Known Member
Uber is introducing a change in all places where it operates to make it much easier for riders to know their rating. The rider will now see their rating right under their name in the app's menu.

Here is the relevant part of their statement (https://newsroom.uber.com/ratingsupdate/):

Encouraging Better Rider Behavior

Drivers do their best to make Uber enjoyable and safe for their riders, and we expect that riders do the same for drivers. But many riders forget that their driver is also rating them, too, and things like eating in the car, slamming the door, or trying to pile in more people than seatbelts can impact whether it’s a 5-star experience for drivers.

To give riders more visibility into how drivers are rating them, we’re making rider ratings much more accessible in the app. Now, a rider’s rating will be displayed right under their name in the app’s menu. We hope this update will remind riders that mutual respect is an important part of our Community Guidelines.

(This change is already reflected in my rider app.)
 
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Jack Malarkey

Well-Known Member
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  • #2
And this is the explanation of the rider ratings system they receive via the app if they opt to read more:

Understanding your rating

Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.

How your rating is calculated

Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.

Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.

Short wait times.

Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.

Courtesy.

Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.

Safety.

Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.

Why your rating matters

Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber.

Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
 

BlackNight

Active Member
So they will more easily see their rating drop when we rate low. I always wonder how much retaliatory rating goes on. We will see if our ratings drop under the new setup.
 

Jack Malarkey

Well-Known Member
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  • #4
So far, I haven't received any email or message in my rider app that this change has been made.

Riders still need to go into the app's menu to find their rating and many, or at least some, wouldn't have reason to do this.

It will now be much easier for us as drivers to describe to enquiring riders how to find their rating.

I think the overall reaction will be an improvement in rider behaviour as most of us respond positively to rating numbers.

There may be some increase in retaliatory ratings, something we'll just need to accept in some cases where we have good reason to give a rider a lower rating.

If that in turn reduces the number of low ratings by drivers of riders for spurious reasons such as travelling short distances or having luggage or requesting from a suburban train station or shopping centre (as you can read in the sub-forums for some other cities), that can only be a good thing.
 
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Jack Malarkey

Well-Known Member
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  • #5
Today there is a message in the passenger app drawing attention to how passengers can now readily find their rating.

The headings of the message are 'Uber community' and 'Now showing your rider rating, right in the app itself'.

The message itself reads:

'Ratings strengthen our community and help everyone get the most from Uber. Find your rating in the app menu under your name'.

And there in the message itself on prominent display is the passenger's rating where no-one can miss it.
 
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