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Mentally handicapped pax

ZenUber

Well-Known Member
Got a request on Uber. When I was almost there, I got a text saying I had to go into the lobby and ask for Chen Chen. I was going to text back saying no I don’t, I don’t leave the car. But when I pulled up the guy was standing at the door and came over to the car. He was obviously mentally handicapped. He could barely speak. I asked him to confirm his name, and he made A sound that sounded like his name. I read off the destination address, and he made a sound of affirmation. He made some vocalizations and other noises during the ride, but otherwise was no problem. He recognized the destination and got out of the car and walked in.

Looking back, I realized I did not confirm the age. It’s very hard to tell. Are mentally handicapped considered to be the same as an unescorted minor, no matter what the age? Has anybody run into this? Does anybody know what Uber’s policy is?
 

TemptingFate

Well-Known Member
I once had a drunk mental disability case with Tourette's syndrome who kept blurting expletives, "Mfer! Gangster mfer! I'm a gangster!" and chanting, "All my friends are dead! All my friends are dead!" over and over. He would yell out the window at people real and imagined and told me he needed to take a piss. When I was looking for a place to pull over he told me to run over some pedestrians.
The paxholes make me question my own sanity driving for Uber.
 

theMezz

Well-Known Member
Got a request on Uber. When I was almost there, I got a text saying I had to go into the lobby and ask for Chen Chen. I was going to text back saying no I don’t, I don’t leave the car. But when I pulled up the guy was standing at the door and came over to the car. He was obviously mentally handicapped. He could barely speak. I asked him to confirm his name, and he made A sound that sounded like his name. I read off the destination address, and he made a sound of affirmation. He made some vocalizations and other noises during the ride, but otherwise was no problem. He recognized the destination and got out of the car and walked in.

Looking back, I realized I did not confirm the age. It’s very hard to tell. Are mentally handicapped considered to be the same as an unescorted minor, no matter what the age? Has anybody run into this? Does anybody know what Uber’s policy is?
Sometimes you have to make your policy.

Just think if you took him somewhere, dropped him off and he became somehow injured. You'd be the bad guy ! (to say the least!)
 

MHR

Well-Known Member
Moderator
Looking back, I realized I did not confirm the age. It’s very hard to tell. Are mentally handicapped considered to be the same as an unescorted minor, no matter what the age? Has anybody run into this? Does anybody know what Uber’s policy is?
If you wanted to get into the legalities of the situation, it would depend if the handicapped person was under guardianship or not.

A person under guardianship has been deemed incapable of making their own decisions and therefore cannot enter into legally binding contracts.
 

rkozy

Well-Known Member
What happens when you're halfway through a ride and the pax tells you he is actually 16 years old?

I picked him up at a local Wal-Mart yesterday. He was wearing a Wal-Mart uniform and looked/talked older than a 16-year-old. I figured him to be 19 or 20. We are chatting up a good conversation on the way there, and he drops the "I'm 16 years old" bombshell in the middle of our conversation. I said nothing, and proceeded to drive him to his destination.

Why aren't Uber and Lyft requiring an actual verifiable credit card for people to open an account? I signed up to be a driver, not a bouncer at some adult book store.
 

25rides7daysaweek

Well-Known Member
I once had a drunk mental disability case with Tourette's syndrome who kept blurting expletives, "Mfer! Gangster mfer! I'm a gangster!" and chanting, "All my friends are dead! All my friends are dead!" over and over. He would yell out the window at people real and imagined and told me he needed to take a piss. When I was looking for a place to pull over he told me to run over some pedestrians.
The paxholes make me question my own sanity driving for Uber.
He made YOU look sane didnt he?
 

ZenUber

Well-Known Member
  • Thread Starter Thread Starter
  • #9
If you wanted to get into the legalities of the situation, it would depend if the handicapped person was under guardianship or not.

A person under guardianship has been deemed incapable of making their own decisions and therefore cannot enter into legally binding contracts.
I would assume this particular guy was under guardianship. I don’t think he should’ve been traveling alone. I delivered him to a nail salon. I’m assuming that’s where his mother works. I would like to think I could give these rides. But there’s no telling what might happen if they freak out.
 

pizzaladee

Well-Known Member
What happens when you're halfway through a ride and the pax tells you he is actually 16 years old?

I picked him up at a local Wal-Mart yesterday. He was wearing a Wal-Mart uniform and looked/talked older than a 16-year-old. I figured him to be 19 or 20. We are chatting up a good conversation on the way there, and he drops the "I'm 16 years old" bombshell in the middle of our conversation. I said nothing, and proceeded to drive him to his destination.

Why aren't Uber and Lyft requiring an actual verifiable credit card for people to open an account? I signed up to be a driver, not a bouncer at some adult book store.
Same happened to me. Picked up at a bar, female who worked there. I never questioned her age as she looked over 18. During the conversation it comes out that she’s 16 and in foster care.
 

rkozy

Well-Known Member
Same happened to me. Picked up at a bar, female who worked there. I never questioned her age as she looked over 18. During the conversation it comes out that she’s 16 and in foster care.
Are we just supposed to kick them out of the car upon learning this? That seems harsh, and actually might put the kid in a very dangerous situation.

It should be 100% incumbent on Uber and Lyft to make sure whoever has a rider account is cleared to use it. This is nuts. We shouldn't have to be in the business of checking IDs. I'm not running a g-damn liquor store.
 

ZenUber

Well-Known Member
  • Thread Starter Thread Starter
  • #13
You know the mentally challenged pax got out of the car and thought to himself as you were driving away..."Stupid U/L driver"
Ha. You’re probably right.
Post automatically merged:

Are we just supposed to kick them out of the car upon learning this? That seems harsh, and actually might put the kid in a very dangerous situation.

It should be 100% incumbent on Uber and Lyft to make sure whoever has a rider account is cleared to use it. This is nuts. We shouldn't have to be in the business of checking IDs. I'm not running a g-damn liquor store.
In this particular case, someone requested the ride for him. I took him from one place of business, to another place of business. I could have left him at the pickup point and he would have been with people/someone. I took him from one custodian to another custodian. But during the ride, I guess I was expected to be his temporary custodian.
 

Taxi2Uber

Well-Known Member
Why aren't Uber and Lyft requiring an actual verifiable credit card for people to open an account? I signed up to be a driver, not a bouncer at some adult book store.
It should be 100% incumbent on Uber and Lyft to make sure whoever has a rider account is cleared to use it. This is nuts. We shouldn't have to be in the business of checking IDs. I'm not running a g-damn liquor store.
dammit im a_tn.JPG
 

ariel5466

Well-Known Member
If you wanted to get into the legalities of the situation, it would depend if the handicapped person was under guardianship or not.

A person under guardianship has been deemed incapable of making their own decisions and therefore cannot enter into legally binding contracts.
How would we know whether or not they're under guardianship?

This situation is tricky. I'm not sure what I'd do.
 

MHR

Well-Known Member
Moderator
How would we know whether or not they're under guardianship?

This situation is tricky. I'm not sure what I'd do.
That’s just it, you don’t.

Technically, if the ride was ordered by the guardian of said pax then everything is copacetic. The guardian is in charge of the decision making and therefore decided their ward needed to take an Uber.

All these situations end with us using our best, split second judgement.

A pax being under guardianship and you not knowing is not a situation I would lose any sleep over. :smiles:
 
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