So I have started recently but my ratings are down to 4.2 already. The only issues I am aware of are slow trips due to rush hour and wrong pickup points where the app shows pickup on different side of the road than the rider. Both of these issues are not in my control but I got a few 1 and 4 stars. It has already resulted in loss of income as this past week I have been driving around for upto an hour before I get a ping. This weeks income so far is less than car's rent. I am driving part time so I can only drive in evening rush hour during week days. I always ask riders if they want to follow their route or if they are happy with me following the GPS. I also tell them as soon as the trip starts that its a rush hour and traffic is slow everywhere but if they know a shortcut I am happy to follow that. Most riders show their understanding and give 5 stars but it only takes one to bring it down below Ubers requirement. The feedback section of app shows a report about understanding of road rules and follow shortest possible routes. I don't think I have a problem with road rules as I am a very experienced driver (I have 15+ years of driving experience and never had a speeding ticket or any fine and never had an accident). I am also good at people dealing as I have a lot of experience with that and I am always polite with riders even if they are rude. So what does it take to keep up the rating in this stupid rating system that leads to loss of income without even telling what went wrong?