Hey,
I've been meaning to sign up and post this issue for a while now but out of all the furious anger and long hours I do it hasn't been possible.
I quit my main job around six months ago to focus on UberEats full time. My previous job/s were very abusive and I found solace with UberEats as I was averaging around £9-£10/hr after my expenses if I worked a full 10 hours and I was more then happy with that. At the end of each day I would take home money for my rent, bills, food and expenses and still have some change left over to save up.
Around two months ago an odd occurrence appeared and that was that all of the jobs in the area suddenly, in one swoop, dried up! There was no influx of new drivers, as all of the local ones are regulars, there was no dip in shop orders, as the orders kept coming, HOWEVER we where simply NOT receiving them!
At one point I was online for 6 straight hours and had only picked up one single job. This was unheard of. Due to all the idling all the regular drivers had more then enough time to stop and have long extended chats (for hours on end.)
Eventually one of the riders said that he keeps spotting one driver, who appeared a month or so ago constantly picking up jobs one after the other without fail. Then other riders chimed in and said they also spotted that SAME driver and couldn't understand why this was happening, thinking it was the app that was faulty.
Now, we have all seen people being sneaky with two phones using two separate accounts and none of us really cared as we were still taking home a very reasonable sum of money. We have also seen the odd GPS hacker but they tend to get banned very quickly so no harm done there either. However this is a whole other story, it has become so unbearable that many of the regular riders have quit after years of working the platform as they couldn't make rent at the end of the month.
As a final ditch attempt to remedy this, we began observing this thieving cheating ba***rd as he would come and go NON STOP collecting over 5 deliveries and hour. Before we can even flinch he had returned to collect the next order, it was unbelievable. At this point all of us had reported him to Uber with pictures of his plates and they did NOTHING! We received a copy and paste email in response.
Over a month of this abuse I averaged £215 in one week with 70 hours of online activity! (YES YOU READ THAT CORRECTLY!) Finally after two months we couldn't take it anymore and decided to confront him face to face. I took one glance at his phone and saw he had made £178 for the days earnings and it was only 6PM!!! WHAT THE HELL?!?!? I almost lost my mind!
After realising he had no escape from the situation he finds himself in, he admitted his game and quickly offered us the blocking and hacking tools he is using for a whopping £1000 cash! GGRGHH!!! He admitted to using some kind of script that blocks us from receiving jobs and then using GPS hacking smartly to always jump the queue and be first in line when the orders arrive! WHAT?!
Like that wasn't bad enough, he said he runs a crew in different areas with the same script/software setup, and then tried to without any shame recruit us to work for him for a 20% cut! I AM NOT MAKING THIS UP! He then said there is no point in reporting him to Uber as he has been doing this for years, laughed in our faces, and carried on!
At first I thought he was using data blocking in the area but this can not be possible as we are all using our phones for YouTube etc. So we complained to Uber, they did nothing. We complained to the stores managers, they did nothing. I am absolutely flabbergasted that nothing has been done about this after COUNTLESS emails and reports he is still on the road!
Guys, what exactly is it we can do? All the help we can get is appreciated. Uber seems to not care AT ALL, we seemed to have hit a brick wall head on with this. This has become absolutely CRITICAL. I know for a fact I will struggle to cover this months expenses, this is without a doubt.
sorry for the rant. I'm just exhausted mentally and physically. I hope you guys understand.
I've been meaning to sign up and post this issue for a while now but out of all the furious anger and long hours I do it hasn't been possible.
I quit my main job around six months ago to focus on UberEats full time. My previous job/s were very abusive and I found solace with UberEats as I was averaging around £9-£10/hr after my expenses if I worked a full 10 hours and I was more then happy with that. At the end of each day I would take home money for my rent, bills, food and expenses and still have some change left over to save up.
Around two months ago an odd occurrence appeared and that was that all of the jobs in the area suddenly, in one swoop, dried up! There was no influx of new drivers, as all of the local ones are regulars, there was no dip in shop orders, as the orders kept coming, HOWEVER we where simply NOT receiving them!
At one point I was online for 6 straight hours and had only picked up one single job. This was unheard of. Due to all the idling all the regular drivers had more then enough time to stop and have long extended chats (for hours on end.)
Eventually one of the riders said that he keeps spotting one driver, who appeared a month or so ago constantly picking up jobs one after the other without fail. Then other riders chimed in and said they also spotted that SAME driver and couldn't understand why this was happening, thinking it was the app that was faulty.
Now, we have all seen people being sneaky with two phones using two separate accounts and none of us really cared as we were still taking home a very reasonable sum of money. We have also seen the odd GPS hacker but they tend to get banned very quickly so no harm done there either. However this is a whole other story, it has become so unbearable that many of the regular riders have quit after years of working the platform as they couldn't make rent at the end of the month.
As a final ditch attempt to remedy this, we began observing this thieving cheating ba***rd as he would come and go NON STOP collecting over 5 deliveries and hour. Before we can even flinch he had returned to collect the next order, it was unbelievable. At this point all of us had reported him to Uber with pictures of his plates and they did NOTHING! We received a copy and paste email in response.
Over a month of this abuse I averaged £215 in one week with 70 hours of online activity! (YES YOU READ THAT CORRECTLY!) Finally after two months we couldn't take it anymore and decided to confront him face to face. I took one glance at his phone and saw he had made £178 for the days earnings and it was only 6PM!!! WHAT THE HELL?!?!? I almost lost my mind!
After realising he had no escape from the situation he finds himself in, he admitted his game and quickly offered us the blocking and hacking tools he is using for a whopping £1000 cash! GGRGHH!!! He admitted to using some kind of script that blocks us from receiving jobs and then using GPS hacking smartly to always jump the queue and be first in line when the orders arrive! WHAT?!
Like that wasn't bad enough, he said he runs a crew in different areas with the same script/software setup, and then tried to without any shame recruit us to work for him for a 20% cut! I AM NOT MAKING THIS UP! He then said there is no point in reporting him to Uber as he has been doing this for years, laughed in our faces, and carried on!
At first I thought he was using data blocking in the area but this can not be possible as we are all using our phones for YouTube etc. So we complained to Uber, they did nothing. We complained to the stores managers, they did nothing. I am absolutely flabbergasted that nothing has been done about this after COUNTLESS emails and reports he is still on the road!
Guys, what exactly is it we can do? All the help we can get is appreciated. Uber seems to not care AT ALL, we seemed to have hit a brick wall head on with this. This has become absolutely CRITICAL. I know for a fact I will struggle to cover this months expenses, this is without a doubt.
sorry for the rant. I'm just exhausted mentally and physically. I hope you guys understand.