How does not accepting a request create delays? Let's say I am five minutes away and driver B is ten minutes away. If I don't accept the request, it goes to driver B. If I am offline, the request goes to driver B. The passenger doesn't see any delay or any difference. Bad impression of "the community?" The passenger never sees my name or knows anything about me, so I must not be part of "the community." This message from Lyft is about control. Lyft wants us to accept every crappy request because they don't have enough drivers or pax. Here is a tip for you Lyft. It is called cause and effect. I maintained at least 90% acceptance rate for several months and you paid me a 20% bonus. This week, you changed the bonus structure and made it nearly impossible to earn the same dollar amount in bonuses. This week, my acceptance rate dropped below 60% as my priorities changed. Cause = change in bonus structure. Effect = drop in acceptance rate. Actions have consequences.