Lyft not accepting subcompact - Honda Insight

Fuges

Active Member
Wha? I traded in my Mini Countryman and picked up a 2019 Honda Insight (this isn't a discussion about a new car - I have my rationale) and I decided that I would also try driving for Lyft. Not sure why as it's pretty steady with Uber but I just thought it would give me additional flexibility.

I went to sign up and the Insight was rejected as a subcompact car. Wha?!?! They also tell me that Prius' are also not eligible. How is it possible that a 2019 Honda Insight is not eligible to drive pax in enough comfort??? For what they pay they then would expect me to drive an Accord? This is ridiculous. I guess I don't really care other than the irritability factor. I understand they're probably making the determination from the previous Insight designs, but I would think Lyft has a position whose job it is to know this stuff. For sure they'll eventually change this - but it also goes to show that support doesn't think for themselves. I even sent a picture of the car to them. This car fits 5 very comfortably.

Screenshot_20190421-131006.png
Screenshot_20190421-131006.png
Screenshot_20190421-130352.png
Screenshot_20190421-130858.png
 

mrpjfresh

Well-Known Member
First gen Insights from the turn of the century were 2-door subs that were incredibly ugly looking (anyone remember the partially hidden rear wheels?). Lyft simply hasn't caught up to the fact the new Insights are 4-door sedans. There are probably many markets where you can still add a vehicle from 2000-05 or whenever that generation ceased production. Of course, it doesn't help either that Honda entirely redesigned the model yet kept the name.

Either way, escalate this issue with pictures or go to a hub if possible and literally show them the new model. They'd likely be overjoyed you want to drive a new 2019 for what they pay!

Edit: the person you spoke with was obviously an idiot or lacked a mastery of the English language. The Prius *C* is what was discontinued not the entire Prius line. If Lyft aged out all Prius drivers off platform, they'd lose half their drivers in Seattle alone! Lol.
 

Merc7186

Well-Known Member
You say that it fits 5 comfortably but have you ever sat in the middle of the back seat with a person in each side???

Not comfortable.

If I order a ride and see a Prius and its more than just me in the car, I will shuffle the driver until I get a car that wasnt meant for little people.
 

Fuges

Active Member
  • Thread Starter Thread Starter
  • #5
You say that it fits 5 comfortably but have you ever sat in the middle of the back seat with a person in each side???

Not comfortable.

If I order a ride and see a Prius and its more than just me in the car, I will shuffle the driver until I get a car that wasnt meant for little people.
It fits five averaged-sized people just fine. If there are 4 in one ride and the order X they will be expecting it to be not luxurious - same with pool.

I don't know your size so maybe you're larger than average. A six foot passenger can easily sit behind me and I'm 6'1. If Uber didn't allow this size of vehicle they wouldn't haven't many drivers on the road.
Post automatically merged:

HA! "Toyota Prius" LOL

That's like 90% of their entire driver force :roflmao:

Drive for Uber instead and see if they got their shit together to recognize the new model of your car as a mid size sedan.
Right? Being in product tech for my entire career before semi-retiring, this type of stuff just winds me up. It's such a fail, but what what really gets me is the dismissiveness of the support person. Here the person has an opportunity to fix something and follows a script instead. I realize she can't make the change but she should respond with something like "I am not allowed blah blah blah blah blah but I see this car looks suitable and I will mention it to my supervisor blah blah blah".

I'm doing my best to follow up and just let it lie. I don't really care as Uber is generally busy enough but it's the principle of it. Maybe I just miss my career. Ha
 
Last edited:

Merc7186

Well-Known Member
It fits five averaged-sized people just fine. If there are 4 in one ride and the order X they will be expecting it to be not luxurious - same with pool.
This is your issue. People order X and Pools AND expect luxury. You have too much faith in humanity...get rid of said faith then you wont be disappointed with the results.
 

Atom guy

Well-Known Member
Lyft's list is out of date and includes many cars that DON'T EVEN EXIST (Hyundai Accent Hybrid...). So obviously they put the Insight on the list based on the old 2 door 1990's body style, which is much smaller than the new sedan which is really just a Civic with different sheetmetal. Good luck finding a sentient human at Lyft to explain that to.
Post automatically merged:

First gen Insights from the turn of the century were 2-door subs that were incredibly ugly looking (anyone remember the partially hidden rear wheels?). Lyft simply hasn't caught up to the fact the new Insights are 4-door sedans. There are probably many markets where you can still add a vehicle from 2000-05 or whenever that generation ceased production. Of course, it doesn't help either that Honda entirely redesigned the model yet kept the name.

Either way, escalate this issue with pictures or go to a hub if possible and literally show them the new model. They'd likely be overjoyed you want to drive a new 2019 for what they pay!

Edit: the person you spoke with was obviously an idiot or lacked a mastery of the English language. The Prius *C* is what was discontinued not the entire Prius line. If Lyft aged out all Prius drivers off platform, they'd lose half their drivers in Seattle alone! Lol.
This list was obviously created by some intern with ZERO knowledge of cars. It's so bad and inaccurate, it's laughable.
 
Last edited:

Ssgcraig

Well-Known Member
Uber and Lyft are phasing out the smaller cars, they are not comfortable to ride in. I saw a while ago something stating it was going to happen.
 

tohunt4me

Well-Known Member
Wha? I traded in my Mini Countryman and picked up a 2019 Honda Insight (this isn't a discussion about a new car - I have my rationale) and I decided that I would also try driving for Lyft. Not sure why as it's pretty steady with Uber but I just thought it would give me additional flexibility.

I went to sign up and the Insight was rejected as a subcompact car. Wha?!?! They also tell me that Prius' are also not eligible. How is it possible that a 2019 Honda Insight is not eligible to drive pax in enough comfort??? For what they pay they then would expect me to drive an Accord? This is ridiculous. I guess I don't really care other than the irritability factor. I understand they're probably making the determination from the previous Insight designs, but I would think Lyft has a position whose job it is to know this stuff. For sure they'll eventually change this - but it also goes to show that support doesn't think for themselves. I even sent a picture of the car to them. This car fits 5 very comfortably.

View attachment 313738 View attachment 313738 View attachment 313739 View attachment 313741
Seems like LYFT IS ESPECIALLY AGAINST HYBRIDS !

Lyft Hates Green !
 

Syn

Well-Known Member
Seems like LYFT IS ESPECIALLY AGAINST HYBRIDS !

Lyft Hates Green !
Most of "hybrids" on their list don't exist and never existed. Prius C is only one that actually existed. Accent hybrid, Fiesta hybrid, Sonic hybrid, etc never existed.
Post automatically merged:

Lyft is really being dumb. They will accept 10 years old Civics and Corollas, but won't accept new Versa which is larger, offers better comfort and has better safety features.
 

Fuges

Active Member
  • Thread Starter Thread Starter
  • #11
Lyft's list is out of date and includes many cars that DON'T EVEN EXIST (Hyundai Accent Hybrid...). So obviously they put the Insight on the list based on the old 2 door 1990's body style, which is much smaller than the new sedan which is really just a Civic with different sheetmetal. Good luck finding a sentient human at Lyft to explain that to.
Post automatically merged:



This list was obviously created by some intern with ZERO knowledge of cars. It's so bad and inaccurate, it's laughable.
Lol. I know! But it's baffling to me that a company like Lyft in the business of cars doesn't have a full-time role to accurately manage this. Think about how much money they leave on the table? If I was an investor with Lyft I would be irritated by this.
Post automatically merged:

Seems like LYFT IS ESPECIALLY AGAINST HYBRIDS !

Lyft Hates Green !
Ha! Bad Earth Day company!
Post automatically merged:

Uber and Lyft are phasing out the smaller cars, they are not comfortable to ride in. I saw a while ago something stating it was going to happen.
You are missing the point - the Inisght is NOT a "smaller car". It's quite spacious, actually. Very comfortable.
 

JimKE

Well-Known Member
Uber and Lyft are phasing out the smaller cars, they are not comfortable to ride in. I saw a while ago something stating it was going to happen.
They have to make room for the 13 year-old Crown Vics that used to be taxis...after they were too worn out to be police cars!
 

OldBay

Well-Known Member
Uber and Lyft are phasing out the smaller cars, they are not comfortable to ride in. I saw a while ago something stating it was going to happen.
Let's be completely honest. NONE of these small cars safely seat 5 people, they are just too narrow. They should get rid of subcompacts.
 

ovc_ovc

New Member
Really? I can't help but keep wondering what the fuss is about to be honest. I have only done about 160 rides for Lyft and 300 or so for Uber. I have only thrice had 4 ppl in my car, and one party was actually a couple with two small children.
The other was yes four college students.
The third was a father, two teenage sons and their buddy.

(I had 2 more incidents where 5 students called UberX and I said NO, in one case I canceled the ride and in anotyher 3 of them went and 2 remained to wait for another UberX.)
So overall out of almost 500 rides I had 3 instances of having to actually transport 4 people.
Is this really as big a problem?

Let's be completely honest. NONE of these small cars safely seat 5 people, they are just too narrow. They should get rid of subcompacts.
 
  • Like
Reactions: Syn

Zaarc

Well-Known Member
They must be thinking of the old insights, and if so they would be right. But the 2019 is larger than a civic. I drive a 2019 insight for uber and it is wonderful. Over 5pmpg and plenty of room. I get a lot of compliments on it. I hope lyft straightens out their list before I get deactivated from Uber and need to switch.
 

Westerner

Well-Known Member
There's also people's stuff. l've picked people up at the airport who complained they had to cancel with a car right before me that didn't have room for their luggage. I have a Jeep Patriot, a small SUV but it can still comfortably seat 4 plus the driver AND there's still room for people's luggage. Airport runs are a huge part of my business. A subcompact simply wouldn't work.
 

Ssgcraig

Well-Known Member
Let's be completely honest. NONE of these small cars safely seat 5 people, they are just too narrow. They should get rid of subcompacts.
Agreed, or make a class of rides where two is the max.
Post automatically merged:

Really? I can't help but keep wondering what the fuss is about to be honest. I have only done about 160 rides for Lyft and 300 or so for Uber. I have only thrice had 4 ppl in my car, and one party was actually a couple with two small children.
The other was yes four college students.
The third was a father, two teenage sons and their buddy.

(I had 2 more incidents where 5 students called UberX and I said NO, in one case I canceled the ride and in anotyher 3 of them went and 2 remained to wait for another UberX.)
So overall out of almost 500 rides I had 3 instances of having to actually transport 4 people.
Is this really as big a problem?
I get 4 people all the time.
Post automatically merged:

There's also people's stuff. l've picked people up at the airport who complained they had to cancel with a car right before me that didn't have room for their luggage. I have a Jeep Patriot, a small SUV but it can still comfortably seat 4 plus the driver AND there's still room for people's luggage. Airport runs are a huge part of my business. A subcompact simply wouldn't work.
Which is why if you have a civic you shouldn't be doing airport runs. Also, the PAX can see the car that is coming to pick them up, if it's not going to fit, shuffle or order an XL.
 
Top