It used to be you would politely take and finish the ride and then afterwards call and inform support that it was an XL ride and they would have just the fair. Now what they want us to do is either cancel the ride ourselves or ask the rider to cancel the ride and then rebook it. I let them know that I think anything that they do that puts extra friction between the drivers and Riders is a bad thing. The agent assured me that in a case like this where you have them cancel or the driver cancels and then they rebook the ride if they give you a low rating for that Lyft will eliminated from your average. She also said that they will remove the cancellation from your cancellation rate if the driver cancels. So I said okay. So now I have to go through this whole thing about canceling and rebooking the ride and then I still have to call up and have you do these things. It sounds like we're going backwards not forwards.