Last week I pulled up to a curb in San Francisco to pick up a passenger like any other in the 6,000 Lyft rides I've done over the last three years. I verified the passengers name before unlocking the door, and suddenly a large dog (unseen previously) on leash preceded the passenger into the car. The large chocolate lab or pit bull mix jumped immediately on to the leather seats in the back before I could say NOOOOOOO. At that point I told the pax to keep the dog on the floor, which he attempted to do during our less than six minute ride into the Tenderloin in SF.
I drove there as fast as I dared, and turned to wave them goodbye as I always do (and good riddance in this case). At this point the dog lunged at my waving arm, sunk his teeth into the back of my hand and ran his nails through my shirt sleeve, creating a significant wound on my forearm that is now infected. PIctures are attached. There are scratches on the leather seats in back as well.
View attachment 323928
Sorry to hear about this misfortune .
Re printed estimate : your insurance adjuster will be able to provide this to you.
Re dog bite : it looks like you’ve found a way to get surge pricing after all. If this ride was in SF you are at an advantage.
Also Lyft mandated that you accept ALL dogs , or be deactivated.
It sounds like this could be the best surge/primetime ride ever!
Good luck n take care !
View attachment 323929
View attachment 323930
Lyft has thus far been incredibly useless addressing this attack. They invited me to submit a claim for my damaged seats only, and then immediately rejected the estimate from the local auto upholstery place in Walnut Creek which has been in business for 50 years. They want me to go to a different place that actually computer-generates every word and number in their estimates. Nobody does this in our area, so I'm stuck with no compensation at all for the damage to my car or my person.
I'm appealing to this forum for any advice on how to handle this attack.
Reporters may contact me via private message. Leave your organization's name and a business contact number.