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LOWER STAR RATING? WHY???

Discussion in 'Complaints' started by black dynamite, Sep 11, 2015.

  1. I'm not really driving too much because it's Aug. and Sept. but last week I had 6 rides, all rated 5 stars. Yet my average star rating went DOWN!!! Along with tips on how to improve like: Starting/Ending Trips On Time, City Knowledge and Professionalism. What da bleeeeeeeeep!!!! Anybody ever had that crap happen to them??? I e-mailed UBER for an explanation aaaaaaaand..... you guessed it! Canned, robotic response!!
     
  2. The fact that you care means they've already won.
     
    Kalee likes this.
  3. I heard if your rating goes down too low, they can terminate you
     
  4. Backdash

    Backdash

    Location:
    what
    upload_2015-9-11_20-46-40.jpeg
     
  5. PhoenicianBlind

    PhoenicianBlind

    Location:
    Phoenix
    Driving:
    Lyft
    I have a thought on the lowering rating. Is it possible that 5 stars ratings that were made like 101 days ago are dropping off and you're seeing a slight hit from that?
     
  6. PhoenicianBlind

    PhoenicianBlind

    Location:
    Phoenix
    Driving:
    Lyft
    I don't know the actual measurement metrics for how many most recent reviews are weighed, using 100 days as an example
     
  7. XUberMike

    XUberMike

    Location:
    Sweet So Cal
    Driving:
    UberX
    It's simple you lost more 5 stars then you gained
     

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