Lots of Driver Cancels! What's Happening?

OldUncleDave

Well-Known Member
Many, I mean a LOT of pax are complaining about drivers accepting trips, then cancelling. Some have been trying to get home for 3-4 HOURS, with 5-6 drivers cancelling on them, even with the (California) multiplier of 4x and 5x.

Now, some of them I can understand, but my philosophy is, if you accept the trip, you should keep it. Maybe a 5 minute window to cancel, but it is about customer service. You cancel, now I have to deal with a pissed off pax, and try to calm them down, else I get YOUR 1* .

Last night, one of my last trips of the night. 6 mile to pickup, 30 mile trip, drop off was a mile from my house. SWEET!

As soon as I accepted, text message, "Please don't cancel on me! I've been trying to get home for 3 hours!"

She has a 4.90 rating. When I get there, she tells me drivers have been 3 minutes away and cancelled.

Just don't understand the mindset of these drivers!!
 

RideShare_Hustler

Well-Known Member
Many, I mean a LOT of pax are complaining about drivers accepting trips, then cancelling. Some have been trying to get home for 3-4 HOURS, with 5-6 drivers cancelling on them, even with the (California) multiplier of 4x and 5x.

Now, some of them I can understand, but my philosophy is, if you accept the trip, you should keep it. Maybe a 5 minute window to cancel, but it is about customer service. You cancel, now I have to deal with a pissed off pax, and try to calm them down, else I get YOUR 1* .

Last night, one of my last trips of the night. 6 mile to pickup, 30 mile trip, drop off was a mile from my house. SWEET!

As soon as I accepted, text message, "Please don't cancel on me! I've been trying to get home for 3 hours!"

She has a 4.90 rating. When I get there, she tells me drivers have been 3 minutes away and cancelled.

Just don't understand the mindset of these drivers!!

Ive heard the same, drivers are abusing the no mask button even though the pax have masks on, just to not do the ride.
 

Another Uber Driver

Well-Known Member
Moderator
There are numerous possible reasons.

As @bone-aching-work points out, if you like the Lyft offer better, you take it. This is a corollary of something that I used to run across all the time as a cab dispatcher. A driver asks for a call. You give it to him. Three minutes later, he finds something on the street he likes better, so he takes it. He does not always inform the dispatcher, either.

Traffic/driving difficulties that arise suddenly can lead to cancellations. The driver turns down a one way street into a flashy arrow hell, a colliision or a fire. A driver can miss or make an incorrect turn and decide that it is no longer worth it to cover the ping.

Other things are mechanical difficulties, the driver suddenly has to go to the bathroom, decides that he simply would rather do something else.

In some cases, the customer gets shuffled.

One thing that frequently will cause me to cancel is when Uber alters the map and orientation to deceive me into accepting a job that I would not accept. In addition, I will cancel if the time estimate is incorrect. Usually, I can take a glance at the map and figure out where it is, but, not always. Lyft usually shows the address, so I can decide from that if I will cover it. Uber no longer shows the street address.

As the TNCs do not care about the driver, the driver rightly must look out for himself. For this reason, I condone practices such as shuffling and other dishonest practices by the driver.

Despite that, I do shy from/caution against mask shuffles. You might get away with one or two mask shuffles here and there, but, if you cancel-no mask too frequently and there are frequent denials from the customers, Uber/Lyft will take notice
 

SHalester

Well-Known Member
Just don't understand the mindset of these drivers!!
This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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In some cases, the customer gets shuffled.
really wish, at least Uber, would crack down on the 'hard' hide-from-pax shuffles. It would be a easy thing to police. I'm tired of educating pax why they saw their driver ride right past them and pretend they weren't there.....
 

OldUncleDave

Well-Known Member
Many, I mean a LOT of pax are complaining about drivers accepting trips, then cancelling. Some have been trying to get home for 3-4 HOURS, with 5-6 drivers cancelling on them, even with the (California) multiplier of 4x and 5x.

Now, some of them I can understand, but my philosophy is, if you accept the trip, you should keep it. Maybe a 5 minute window to cancel, but it is about customer service. You cancel, now I have to deal with a pissed off pax, and try to calm them down, else I get YOUR 1* .

Last night, one of my last trips of the night. 6 mile to pickup, 30 mile trip, drop off was a mile from my house. SWEET!

As soon as I accepted, text message, "Please don't cancel on me! I've been trying to get home for 3 hours!"

She has a 4.90 rating. When I get there, she tells me drivers have been 3 minutes away and cancelled.

Just don't understand the mindset of these drivers!!
Further info on trip...

I was in Banning, pickup was Casino Morongo, about 6 miles freeway.

Driving there, ROAD CONSTRUCTION, Right 2 lanes closed (out of4).

So, we have the right lane bumper to bumper trucks, and left lane bumper to bumper passenger cars.

Have you ever heard of a "Flyover"? This is when they put up concrete barriers to isolate the left lane, making it limited access, in a heavy travel area. Y' know, for safety.

Guess what?? Yep, suddenly, we had a 6 mile concrete wall preventing us from getting off the freeway to get to the casino. 12 miles to get off the freeway, 8 miles back to the pax!

I wasn't the only one. A steady stream of cars were making the detour.

CALTRANS!! Don't you love them??
 

Cvillegordo

Well-Known Member
In my case, I have subsequently canceled trips that I accepted before I was able to get a good look at the details. This happened a couple times today, and I realize how this could be construed as unfair to riders. But when i am concentrating on a busy street or negotiating an interstate off ramp, I don't give anything else my full attention. Perhaps Uber should give us more than five seconds to accept a ping!
 

Ozzyoz

Well-Known Member
Many, I mean a LOT of pax are complaining about drivers accepting trips, then cancelling. Some have been trying to get home for 3-4 HOURS, with 5-6 drivers cancelling on them, even with the (California) multiplier of 4x and 5x.

Now, some of them I can understand, but my philosophy is, if you accept the trip, you should keep it. Maybe a 5 minute window to cancel, but it is about customer service. You cancel, now I have to deal with a pissed off pax, and try to calm them down, else I get YOUR 1* .

Last night, one of my last trips of the night. 6 mile to pickup, 30 mile trip, drop off was a mile from my house. SWEET!

As soon as I accepted, text message, "Please don't cancel on me! I've been trying to get home for 3 hours!"

She has a 4.90 rating. When I get there, she tells me drivers have been 3 minutes away and cancelled.

Just don't understand the mindset of these drivers!!
32 cents a mile that is whats happening M8
 

Immoralized

Well-Known Member
Many, I mean a LOT of pax are complaining about drivers accepting trips, then cancelling. Some have been trying to get home for 3-4 HOURS, with 5-6 drivers cancelling on them, even with the (California) multiplier of 4x and 5x.

Now, some of them I can understand, but my philosophy is, if you accept the trip, you should keep it. Maybe a 5 minute window to cancel, but it is about customer service. You cancel, now I have to deal with a pissed off pax, and try to calm them down, else I get YOUR 1* .

Last night, one of my last trips of the night. 6 mile to pickup, 30 mile trip, drop off was a mile from my house. SWEET!

As soon as I accepted, text message, "Please don't cancel on me! I've been trying to get home for 3 hours!"

She has a 4.90 rating. When I get there, she tells me drivers have been 3 minutes away and cancelled.

Just don't understand the mindset of these drivers!!
Don't worry about what other drivers are doing and just keep doing the best job that you can do and what works for you as everyone is an independent contractor as they like to call each and every driver. It a loophole the drivers are exploiting without any penalties. They are cherry picking the most profitable jobs by accepting a job and canceling it they stay high on the algorithm as Uber/lyft decreases their chances of getting a trip if they get pinged for a job but don't take it.

In the end it backfires on the driver long term as riders will continue to use these rideshare companies but they need to play the long game in the meantime.

DW about the customer all that much either as they are cheap as well. They could just as easily get an upgraded vehicle through the selection and even an XL driver will almost certainly take the ping. They are just as guilty as the drivers that are gaming the system. They want to pay peanuts for the driver and not willing to go up in the menu to pay more to a driver if they don't have to. Rather they prefer to wait as you said 3 to 6 hours for an uberx to rock up. They rather stand on the street that long then pay the difference.

You just do what best for you and what makes you money.
 
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Immoralized

Well-Known Member
I think sometimes it is a connection issue on the pax and/or driver phone. I've at times pulled up to a passenger and the passenger told me it looked like my car never moved from where I started.
Uber app tracking for riders is unreliable at the best of times. There are truth to the story though some drivers do accept the ping with no intentions of completing the job and they are in fact actually just accepting the trip for the cancellation fee while they work on the other app.

It'll be a few times a week when a rider would say to me my last two drivers were screwing me around. The 1st driver cancelled after ten minutes then the 2nd driver was 5 minutes away then he was driving the opposite direction and was 25 minutes away. Some drivers will game and exploit the system as much as they can to make a few extra dollars if they are allowed to.

Just as you can't be all that surprise when you leave an open can of tuna in front of the cat and it eats the tuna :biggrin:
 
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Who is John Galt?

Well-Known Member
Further info on trip...

I was in Banning, pickup was Casino Morongo, about 6 miles freeway.

Driving there, ROAD CONSTRUCTION, Right 2 lanes closed (out of4).

So, we have the right lane bumper to bumper trucks, and left lane bumper to bumper passenger cars.

Have you ever heard of a "Flyover"? This is when they put up concrete barriers to isolate the left lane, making it limited access, in a heavy travel area. Y' know, for safety.

Guess what?? Yep, suddenly, we had a 6 mile concrete wall preventing us from getting off the freeway to get to the casino. 12 miles to get off the freeway, 8 miles back to the pax!

I wasn't the only one. A steady stream of cars were making the detour.

CALTRANS!! Don't you love them??


So, are you saying you ended up going more than 20 miles to pick up the pax? And you can't understand why other drivers cancelled the trip?

.
 

OldUncleDave

Well-Known Member
So, are you saying you ended up going more than 20 miles to pick up the pax? And you can't understand why other drivers cancelled the trip?

.
The trip was a 6 mile pick up. Yes, road closures and detours added the miles. But, what would have me do?

I had to turn around to get home. Yes, dammit, I should have cancelled that @@@@@ and dead head back home with no pay!! That would shown....er...who? Pax? CalTrans? Uber?

Yeah!! Uber! That'll show Uber! How dare they give me a 6 mile pickup that takes me home and pays me $50!!
 

UberChiefPIT

Well-Known Member
The trip was a 6 mile pick up. Yes, road closures and detours added the miles. But, what would have me do?

I had to turn around to get home. Yes, dammit, I should have cancelled that @@@@@ and dead head back home with no pay!! That would shown....er...who? Pax? CalTrans? Uber?

Yeah!! Uber! That'll show Uber! How dare they give me a 6 mile pickup that takes me home and pays me $50!!
Pics or it didn’t happen (the $50 payment).
 

OldUncleDave

Well-Known Member
Pics or it didn’t happen (the $50 payment).
Ah, c'mon. Really? What are you, A NYTimes fact checker?
She came from a winning casino night, and gave me a $20 cash tip. Would you like a pic of the $20 as well?
 

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Denver Dick

Well-Known Member
I had 2 rides yesterday where the rider was so pissed off at Uber drivers cancelling that they both took it out on me...I don’t care much explaining various legit reasons for this but I knew what was coming...added a 4 and 3 star back to back.... one of them even told me in advance it was coming due to her hate of Uber...I told her my rating can absorb 30 3 stars in a row and I could care less what she does.... lol
 

Immoralized

Well-Known Member
I had 2 rides yesterday where the rider was so pissed off at Uber drivers cancelling that they both took it out on me...I don’t care much explaining various legit reasons for this but I knew what was coming...added a 4 and 3 star back to back.... one of them even told me in advance it was coming due to her hate of Uber...I told her my rating can absorb 30 3 stars in a row and I could care less what she does.... lol
Getting a few more XL trips here with a lot of Uberx drivers in most markets gaming the system and screwing drivers around they are starting to pay a little bit more $$$ and usually it just 1 or 2 riders on the trip. :biggrin: Very happy to take the overflow for more $$$.
 
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