Had something happen last night that didn't sit real well with me, So I dug deeper.... Last night, I had a pick-up request for UberX at the Ace Hotel in Palm Springs. I arrive, and turned on my illuminated trade-dress. I have one of those UBER logos that illuminates. Not because I wanna be a GEEK, but in Palm Springs -- there are very few street lights. So, the residents can enjoy the desert nights -- stars, mountains, etc... Picking up can be hindered. So, I got one of these signs, and I text the PAX i'm the car with the brightly lit Uber symbol. Works Great -- even in well lit busy streets. An SUV pulls up, and drops off a group of girls. The driver gets out of the car and comes over to my car and says "Hi, I'm Gary, I work for UBER" (Very pleasant and professional) -- and proceeds to tell me my lit UBER symbol needs to go. He's all official and makes it sound like he works for UBER as an Exec or someone besides a driver. He tells me if "Zane" was out here and saw my sign I would be written up and likely terminate my contract. He's sharply dressed, clean shaven, So, I'm treading lightly. I told him I'd stop using it. He indicated he had been passing out the emblems all night, and was out of them--or he would give me one. I asked him if he had a business card (he seems helpful enough--thought having his contact info may be useful down the road), and this appeared to catch him off guard. And he said no, not with him. THIS DIDN'T SIT WELL WITH ME. You're out representing UBER as an EXEC, and you have no business cards. I was stressed about this the rest of the night. Was he? Wasn't he? Am I in trouble? Am I going to go home and find an email saying "YOU'RE CONTRACT IS TERMINATED?" This morning, I wrote in to UberSupport -- and asked to confirm who GARY was. Told them the situation that had happened, told them why I had the illuminated sign in the first place., and assured them I wouldn't use it any more. LITERALLY within 10 minutes, my phone rang from an 800 number. A man named Christian, from UBER was calling. He was obviously in a call center, and he was located in Phoenix (during the conversation he told me he was in Phoenix). He had a supervisor standing at his shoulder and he was repeating my conversation to the supervisor, and the supervisors comments back to me. Bottom line -- THERE IS NO GARY THAT IS ANYTHING MORE THAN A DRIVER! -- He was able to look at all of my records with UBER, and we discussed the emblem, and indicated it was completely acceptable. He did comment that in some jurisdictions lit or flashing lights are illegal to have in the window while driving. I don't drive with it turned on--so that isn't an issue. It's purely a pick-up tool for me. I inquired about a feed back issue that was on my report this week, and he read too me some of the comments from my feed back -- and told me my feed back is impressive and I have absolutely nothing to worry about with what I am doing, or the procedures I've adapted. I asked him to email me a follow up to my conversation with him so I have a record of him telling me the emblem was acceptable. I have to tell you -- I was very impressed with the way he reached out. The fact a supervisor was brought in to this that they took this "Impersonator" issue seriously. And they are going to follow up and track down "GARY" -- I really hope that is the guys real name -- it shouldn't be to hard to find "GARY" that was operating as a driver in Palm Springs last night from their records. MY REASON FOR WRITING THIS IS TO BRING IT TO THE ATTENTION OF ANYONE READING THIS -- If someone claims to be anything more than an UBER driver -- call them on it and follow up with UBER. Don't be a dick to him -- you just never know if he is who he says he is. Probably wouldn't hurt to jot down his license plate. I certainly will be doing that in the future. And Gary -- if your in this forum and reading this -- Good luck keeping your contract with them. Supervisor was rather heated and I'm sure this isn't going to just be 'noted' somewhere. Christian said they will get to the bottom of this. Oh, and YES -- I most certainly stored that 800 number. I don't know if it will accept incoming calls or whether it will actually lead anywhere helpful -- but next time I have a big enough issue, I'll try and call it and see! Feeling a bit liberated after talking to Christian -- THANK YOU CHRISTIAN!