The more you try to bend over, the more people will take advantage of you. They take it as a sign of weakness. Stop offering them any free stuff. Forget about the cold water, don't even offer hot water. Always keep your option open for another job. Rating is not the only thing that may deactivate you. False accusations can happen anytime.Hello friends,
I have been driving Uber for 1-week in the St Louis area. I drive a spotlessly clean black SUV with leather seats, with strawberry scent, free ice water, cell phone chargers available, I'm very friendly/courteous, very safe driver, doing everything I can to make people happy, and have received several 5 and 10 dollar tips, as well as numerous smaller tips. But... despite bending over backwards for people, I now have a 4.6 star rating after 50 trips. Here is what happened...
On day 1, a rider gets in and says her boyfriend will be here very soon, he's putting in laundry. So, I didn't click the pickup until he arrived at my car. Then she needed to charge her phone, but I didn't have an iphone charger. I didn't even know iphones use a different charger that android phones. Somebody gave me a 3-star rating that night, and I'm sure it was her. That brought my rating down to 4.85, and Uber sends me a message telling me "Your rating is low." Are you serious? 4.85 is equivalent to 97% on a college exam! That = A+ even at Harvard, but Uber calls it a low rating.
On day 4, I pick up two intoxicated ladies from a million dollar house in Ladue (most affluent part of St Louis). We arrive at the destination and she says "We need to change the destination." They wanted me to drop her off and take the other lady home, which I said I was happy to do, but I didn't know how to change the destination, so they had to request a 2nd Uber and then I took the 2nd lady home. These were only $5.00 trips. Somebody gave me a 1-star rating that night bringing my rating down to 4.6. I wonder who? I have since looked this up on the Uber website, and the rider has to add a 2nd destination, not the driver. (This morning I have printed this out and will keep it in my car from now on to show riders.)
On day 6, my rating had risen from 4.6 to 4.74, until 3 very stinky people got in my car. After accepting free ice water they inform me that they need to do a round trip. I politely explained that I'm a new driver and I don't know how to do that, but I will try. She says "I have seen other Uber drivers do it." I said, "When we get to the destination I will try my best to figure out how to do it." It turned out to be a short $3.00 trip to a convenience store, and of course I couldn't find a way to make the app do a round trip, but I offered to wait while they shop in the convenience store and request another Uber, and I would probably get the request, so they wouldn't have to wait for another driver. I even declined a ride request while standing there in the convenience store telling them this. I noticed they were acting funny, but I didn't think too much of it. A few minutes passed and I still didn't get the request, so I went back into the store and he said somebody else got the request, but he wouldn't look me in the eye. I told them to have a good night and left. Then sure enough, someone gave me a 1-star rating and my score dropped back down to 4.6. I wonder who that was?
Is this normal? It looks to me like this is how it's going to be, every 2 or 3 days someone is going to give me a 1-star rating, because they didn't get every detail exactly as they wanted it, or they didn't get 2 rides for the price of one. The saddest thing is that I have given every rider 5-stars. It makes you sick to your stomach to have someone give you 1-star after you have given them 5-stars and been so polite and courteous to them.
What should I do to change this and am I worrying too much about this rating?
Sorry for the long post, but this is important to me.