On Uber app, you can only call the help center if you need to get some help or have an issue to resolve. I am wondering if there is way to contact them via email (or chat or text)? The reason is, I want to leave a “paper” (email) trail, a case profile, etc. so I don’t need to repeat the background info each time I contact them. I contacted them once regarding a promotion (or was not paid for one). After calling the help center, the staffer there assured me it will be corrected and I will get paid for the promotion. Rest assured nothing happened. If I want to pursue this case, I have to call them again and repeat the whole process again. If this is done via email, I can just refer to the email trail.