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Is it a warning letter?

zmarcoz1

New Member
Yesterday, I picked up a group of 4 in front of a hotel.
They were couples and two kids.
I did not realize that it was 4 people. I thought it was couples and a 10 years old kid.
After I started the trip, I found there was a 5 years old kid.
I am in California, so the 5 years old need car seat.
I told the Chinese lady, and she asked me to cancel the trip ten thousands times in one minutes (crazy woman).
Since the trip had been started, I cannot cancel using the regular way .
I "completed" the trip in the app, It showed that I could cancel, but It did not have the option that NO car seat.
So I picked, customer did not show up.
It charged them $5 from Uber and I received $4. She was crazy when she was out of my car.

An hour later, Uber updated my earning, from $4 to $0
I called them and explained. I told them I want to get the $4 back.

The agent said she has updated it and send me a "guideline"
I needed to read the "guideline" before I could online again.
It was about "respect people", "follow the law", and (I forgot the last one)
At the end, I did not receive the $4

Here are my questions.
1. Is the "guideline" a kind of warning letter? (Did anyone receive it before? please share the experience) . Will Uber deactivate my account? Will Uber wash out this record after 500 trips?
2. I recalled that if I choose "No car seat", I will not get any pay even if I have arrived the pick up location. Am I right?
3. Any suggestion of handle those crazy people? They kept like to complain and complain. It hurt my mood.
 

ariel5466

Well-Known Member
If I see a kid that looks under 8 (the law in VA) I don't even let them in my car. If it's an obviously small child, I say they need a car seat. If I can't tell if the kid is old enough or not, I ask how old they are. I never start a ride or even let them into my car unless the kid is old enough or they have a car seat/booster seat as required. When I get the inevitable "but the other drivers do it" I calmly explain that those other drivers are breaking the law, and I'm not going to. Then drive around the corner, wait 5 minutes, ignore their messages, and cancel as "no car seat" and collect. Doing this I've never had an issue.
But my question for you is, how did you mistake a 5 year old for a 10 year old?
 

peteyvavs

Well-Known Member
Yesterday, I picked up a group of 4 in front of a hotel.
They were couples and two kids.
I did not realize that it was 4 people. I thought it was couples and a 10 years old kid.
After I started the trip, I found there was a 5 years old kid.
I am in California, so the 5 years old need car seat.
I told the Chinese lady, and she asked me to cancel the trip ten thousands times in one minutes (crazy woman).
Since the trip had been started, I cannot cancel using the regular way .
I "completed" the trip in the app, It showed that I could cancel, but It did not have the option that NO car seat.
So I picked, customer did not show up.
It charged them $5 from Uber and I received $4. She was crazy when she was out of my car.

An hour later, Uber updated my earning, from $4 to $0
I called them and explained. I told them I want to get the $4 back.

The agent said she has updated it and send me a "guideline"
I needed to read the "guideline" before I could online again.
It was about "respect people", "follow the law", and (I forgot the last one)
At the end, I did not receive the $4

Here are my questions.
1. Is the "guideline" a kind of warning letter? (Did anyone receive it before? please share the experience) . Will Uber deactivate my account? Will Uber wash out this record after 500 trips?
2. I recalled that if I choose "No car seat", I will not get any pay even if I have arrived the pick up location. Am I right?
3. Any suggestion of handle those crazy people? They kept like to complain and complain. It hurt my mood.
I would reply to Uber you had done exactly what the guidelines state and you followed the law, tell them that they are NOT following their own guidelines and TOS and you earned the cancellation fee and removal of the negative rating.
Uber is violating their own guidelines in their own e mail.
 

BigRedDriver

Well-Known Member
I would reply to Uber you had done exactly what the guidelines state and you followed the law, tell them that they are NOT following their own guidelines and TOS and you earned the cancellation fee and removal of the negative rating.
Uber is violating their own guidelines in their own e mail.
I’d take it to the green light hub with the dashcam footage. If they can’t resolve it? Off to the closest media outlet.
 

25rides7daysaweek

Well-Known Member
Yesterday, I picked up a group of 4 in front of a hotel.
They were couples and two kids.
I did not realize that it was 4 people. I thought it was couples and a 10 years old kid.
After I started the trip, I found there was a 5 years old kid.
I am in California, so the 5 years old need car seat.
I told the Chinese lady, and she asked me to cancel the trip ten thousands times in one minutes (crazy woman).
Since the trip had been started, I cannot cancel using the regular way .
I "completed" the trip in the app, It showed that I could cancel, but It did not have the option that NO car seat.
So I picked, customer did not show up.
It charged them $5 from Uber and I received $4. She was crazy when she was out of my car.

An hour later, Uber updated my earning, from $4 to $0
I called them and explained. I told them I want to get the $4 back.

The agent said she has updated it and send me a "guideline"
I needed to read the "guideline" before I could online again.
It was about "respect people", "follow the law", and (I forgot the last one)
At the end, I did not receive the $4

Here are my questions.
1. Is the "guideline" a kind of warning letter? (Did anyone receive it before? please share the experience) . Will Uber deactivate my account? Will Uber wash out this record after 500 trips?
2. I recalled that if I choose "No car seat", I will not get any pay even if I have arrived the pick up location. Am I right?
3. Any suggestion of handle those crazy people? They kept like to complain and complain. It hurt my mood.
They can fire you at any time.
As far as I know safety is the reason
I wouldnt be worried unless you get impaired , personal infraction or some dangerous complaint.
 

Kyanar

Well-Known Member
1. Is the "guideline" a kind of warning letter? (Did anyone receive it before? please share the experience) . Will Uber deactivate my account? Will Uber wash out this record after 500 trips?
It’s likely it left a note on your account, but it’s debatable whether that means anything

2. I recalled that if I choose "No car seat", I will not get any pay even if I have arrived the pick up location. Am I right?
Correct. You selected one of the options that results in a cancellation fee, which is probably what triggered the warning. The only safe option for you on that screen if “No Car Seat” is missing, is “Do not charge rider”. It may be unfair, but that’s the way it is.

3. Any suggestion of handle those crazy people? They kept like to complain and complain. It hurt my mood.
Always cancel and drive away, even if you have to eat a free cancel. They’re guaranteed to be a bad rating and no tip, and just make the rest of your day worse which other riders will be able to pick up on.

I would reply to Uber you had done exactly what the guidelines state and you followed the law, tell them that they are NOT following their own guidelines and TOS and you earned the cancellation fee and removal of the negative rating.
Uber is violating their own guidelines in their own e mail.
Not true. Uber doesn’t charge cancellation fees for “no car seat” - so by their policies he did not earn a cancel fee and “fraudulently” claimed one. If you ask me, Uber needs to change the system so that cancel fees are charged (and paid) for no car seat, give the rider ONE free cancellation on that basis (in case they’re idiots) which Uber pays the driver for, then for every ride that rider ever requests after pop up a prompt “Do you need a car seat? State law requires a car seat for under x year olds. If you have a child under this age and do not supply a car seat, the driver will be unable to continue the ride and you will be charged. Do you wish to continue this ride request?”

Hell, I’d even consider a cancel fee that ramps up every time the customer does it after the first time.
 
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LIsuberman

Active Member
do not ever jump directly to "start the trip" button as the pax approach the car - 1) always ask where you are going before starting trip - 2) make sure everyone is in the car , 3) look at the pax, make sure you have the right pax using the name given by uber, 4) if you need to cancel trip you can at this point - because you never started it 5) then start your trip and verify the end location - start to drive. Do this all the time and you will never have problems
 

Uber Crack

Well-Known Member
Author
Kiss the $4/5 goodbye. Continue with life. Put in one less gallon of gas next fill up. Order a cup of water with your next Taco Bell instead of a Pepsi. You've made the money back up. Meanwhile stop stressing because trying to deal with uber support is not going to get you anywhere. Just focus on you. The person inside. Find your happy zone. :smiles: Breathe in joy, breathe out Uber BS.
 

Fozzie

Well-Known Member
Tell that to the many drivers who were deactivated for cancelling a ride where a "comfort" animal was involved.
If you ever decline taking an emotional support animal, make sure you immediately contact Uber/Lyft and explain that the animal was an emotional support animal and NOT protected under the ADA. Ask the person you speak to to send you an email confirming the conversation. The letters I got generally said:

Follow-Up from Lyft Safety
Hi Fozzie,

Thank you for taking the time to speak with me today about the experience that you had with your passenger, Bill. I'm sorry to hear about this experience and thank you bringing it to our attention.

I also appreciate you taking the time to call in and clarify regarding our Service Animal Policy.

As we discussed, unless the passenger has a service animal, it's entirely up to the driver whether or not to allow the passenger’s animal in the vehicle. We certainly encourage all drivers to do their best to accommodate their riders and their furry friends, but if the animal is a non service animal, it is at your discretion to politely decline the ride.

For more information regarding Non-Service Animals, feel free to visit this link: https://help.lyft.com/hc/en-us/articles/115013080648-Pet-Policy-Non-Service-Animals-

If you have any further questions or concerns, please feel free to reply directly to this email.

Best,
<name removed>

Trust & Safety Specialist
Sunday - Thursday, 5:00 AM - 1:30 PM CST
[Help Center](https://help.lyft.com)
 

mbd

Well-Known Member
I picked up 2 students from a college campus last year
2 looked around 12-13 of age.,,it was Chinese college students, took them to a Bank.
If it was a pick up from a house, I would have asked for a id.
 
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