A rider gave Me a low rating, & told Uber that I "Was running out of gas during the trip". Uber emailed Me with the usual "five-star partners find that getting these issues fixed help keep their ratings high". (I'm a 4.95 rated driver BTW) I responded telling them that didn't happen & perhaps that rider got mixed up. They Emailed back & said "Sorry to hear about this trip.For us to reactivate your vehicle,please send photos that will show that your vehicle is in good working condition". OK. First off, I didn't run out of gas. Wasn't even low during that trip. I know the trip it had to be. It was a Pool that Morning. I know because after I took a break, I topped off. Which it only took $19, so that lets you know it wasn't even close to empty. It's a Hertz rental (Midsize) & was probably about 3/8 when I topped off. Next, how could i run out of gas, refuel, & get the rider to her destination by the estimated time? Maybe I had little Elves in the trunk & they refueled Me at the light? Then, exactly what would these photos I was supposed to send be showing? A gas receipt? The gas hand? Me holding a gas can? I responded again & told them that rider was flatout lying.Then I thought about it. The car has that Auto-start/stop feature. (Or whatever it's called) The engine shuts off when you come to a complete stop, like at a light. I guess she has never experienced that function in a vehicle, & thought i was "running out of gas". Although how many times do you get to run out of gas before refueling? 1 I thought? What do I know though? (Btw My vehicle was never "deactivated" by them, in order to have to be reactivated. They responded saying it wasn't an accusation blah blah blah, & basically I'm good unless a "pattern" develops. I responded 1 last time & told them what it must have been, & that they please make that rider aware of this function in vehicles, so they don't give anymore Drivers a bad rating for something that's the rider fault for not knowing.