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If Pax causes damage inside car and they don't approve it then not covered

ACCiNEED

Member
Had a group of pax after bar hours, and two pax got into altercation while driving on freeway and pulled over to shoulder while the other pax held him down, then got off first exit and had them get out, only to start fighting between two pax again. So the pax broke off a cord in USB port and damaged center console USB slot and dealer quote to repair was $205. Filed pictures with Uber within minutes of this happening and filled out insurance claim also through UBER. The response I received back was

"Thank you for submitting your inquiry. To process damage fees on behalf of riders, Uber requires the consent of the rider. We have reviewed and presented the information provided to the rider on your trip and are unable to charge them. I'm afraid we are unable to fulfill your request for reimbursement.

We appreciate your valued partnership and thank you for your continued professionalism."

So since pax said no they are off hook and I am no having to pay out of pocket. It could have been worse, could have caused more damage or lost control of car due to pax jumping over seat attacking other pax. What else can I do and if they get sick not an issue but when they break something not covered.
 

Micmac

Well-Known Member
Had a group of pax after bar hours, and two pax got into altercation while driving on freeway and pulled over to shoulder while the other pax held him down, then got off first exit and had them get out, only to start fighting between two pax again. So the pax broke off a cord in USB port and damaged center console USB slot and dealer quote to repair was $205. Filed pictures with Uber within minutes of this happening and filled out insurance claim also through UBER. The response I received back was

"Thank you for submitting your inquiry. To process damage fees on behalf of riders, Uber requires the consent of the rider. We have reviewed and presented the information provided to the rider on your trip and are unable to charge them. I'm afraid we are unable to fulfill your request for reimbursement.

We appreciate your valued partnership and thank you for your continued professionalism."

So since pax said no they are off hook and I am no having to pay out of pocket. It could have been worse, could have caused more damage or lost control of car due to pax jumping over seat attacking other pax. What else can I do and if they get sick not an issue but when they break something not covered.
Drag Uber a$$ and Pax to small claim court . Set and watch . It will be fun
 

itsablackmarket

Well-Known Member
What you do is stop driving at bar hours. Let those losers drive home drunk and kill themselves, and disable Uber's stupid guilt tripping texts about how they need us to get home.
 

Nagodesi

Well-Known Member
Had a group of pax after bar hours, and two pax got into altercation while driving on freeway and pulled over to shoulder while the other pax held him down, then got off first exit and had them get out, only to start fighting between two pax again. So the pax broke off a cord in USB port and damaged center console USB slot and dealer quote to repair was $205. Filed pictures with Uber within minutes of this happening and filled out insurance claim also through UBER. The response I received back was

"Thank you for submitting your inquiry. To process damage fees on behalf of riders, Uber requires the consent of the rider. We have reviewed and presented the information provided to the rider on your trip and are unable to charge them. I'm afraid we are unable to fulfill your request for reimbursement.

We appreciate your valued partnership and thank you for your continued professionalism."

So since pax said no they are off hook and I am no having to pay out of pocket. It could have been worse, could have caused more damage or lost control of car due to pax jumping over seat attacking other pax. What else can I do and if they get sick not an issue but when they break something not covered.
I'd tell Uber to F*&k 0ff at that point..
 

heyscotttt

New Member
I was just going to suggest you send a letter to UBER requesting the information on the PAX for a small claims case if that's the case but looks like you already did. Let us know what happens as I am very curious.
 

Another Uber Driver

Well-Known Member
Moderator
The same thing happens if the ralph in the cab. You take a photograph of the mess. You forward it to Uber. Uber acknowledges it. Uber checks with user. User denies it. You get nothing and have a permafunk in your car. Customers rate you low for a smelly car. Uber de-activates you. Your car still smells.
 

Jose_A

Well-Known Member
Last time I had to submit a damage claim (for vomit), I made it a point to photograph the vomit covered pax to make it harder for uber to claim I either got the wrong one or am just looking for an easy payday at someone else's expense.
 
They will not give personal info, unless the Police tells them to do so. You are @@@@ed, next time electroshock them both and take whatever valueables they have - watches, jewels, money, credit cards(pay for smth somewhere and order a bunch ot usless stuff online just to @@@@ with them). Every man for himself - this is Uber.
 

Jose_A

Well-Known Member
File a claim in small claims court. Get a warrant from the judge, and for heaven's sake, record your rides!
 

ACCiNEED

Member
  • Thread Starter Thread Starter
  • #15
So they wont charge pax, wont give me the name of pax they suggest going forward to contact the police while they are still in my car, which wont at all put me now in danger. Let me tell pax as I am driving down freeway, stop fighting back there, and I am going to pull this car over now and see if ay damage and if so then you are going to sit in car and wait for police to come on a Friday at 2am to give me a police report which still wont repair what you all damaged.
Thankfully was only USB port and something more expensive. Do this was the response I got and I replied back that wanted a supervisor to call me about this, cause your solution on calling cops will just causes this situation to get worse.

"Thank you for the email. I totally understand your frustration. Damage fees are a little different from Cleaning fees and they do require permission from the rider in order to charge them.
Unfortunately, I'm not able to give you their information per our privacy policy. In instances like this, it's best to contact the local authorities to report the incident while they're still in your vehicle.
I truly apologize for the inconvenience.
Uber Support"


I also asked would the police report help me in getting reimbursed for this repair? So now waiting on call or email rom hopefully someone up the chain at UBER
 

Einstein

Active Member
I also asked would the police report help me in getting reimbursed for this repair? So now waiting on call or email rom hopefully someone up the chain at UBER
Uber won't reimburse you. They're basically telling you to pursue this in small claims court. The cops can't do anything for you either. You're out of luck.
This is part of the cost of doing business. But Uber always covers Their costs with the SRF....
What a shame.
 

UberMensch2015

Well-Known Member
Contact your local news. They love these types of stories, gives them great tv to go down to local office and demand answers and get stonewalled. It places them as the heroes against the big bad company.
 

Michael - Cleveland

Well-Known Member
Moderator
Just sent request for PAX info and stated then will proceed with small claims court filing. Will see what response is I am sure they wont give me pax name and info.
If you do want file in small claims, you;'ll have to name Uber and "person to be named later through discovery" - or something like that. Uber will not give you the pax info without a subpoena.
 

Michael - Cleveland

Well-Known Member
Moderator
Had a group of pax after bar hours, and two pax got into altercation while driving on freeway and pulled over to shoulder while the other pax held him down, then got off first exit and had them get out, only to start fighting between two pax again. So the pax broke off a cord in USB port and damaged center console USB slot and dealer quote to repair was $205. Filed pictures with Uber within minutes of this happening and filled out insurance claim also through UBER. The response I received back was

"Thank you for submitting your inquiry. To process damage fees on behalf of riders, Uber requires the consent of the rider. We have reviewed and presented the information provided to the rider on your trip and are unable to charge them. I'm afraid we are unable to fulfill your request for reimbursement.

We appreciate your valued partnership and thank you for your continued professionalism."

So since pax said no they are off hook and I am no having to pay out of pocket. It could have been worse, could have caused more damage or lost control of car due to pax jumping over seat attacking other pax. What else can I do and if they get sick not an issue but when they break something not covered.
Just keep emailing Uber requesting the reimbursement - and ask the CSR to escalate the issue to the advanced team... but keep in mind that if it is an insurance claim rather than a pax damage claim, you'll be on the hook anyway since there's a $1,000 deductible.

I'd be surprised if you didn't get reimbursed after making enough noise. Just be persistent, polite, and professional - refusing to take no for an answer.
 

ACCiNEED

Member
  • Thread Starter Thread Starter
  • #20
Yes I have already asked for it to be escalated and also trying to understand why a police report would be beneficial and also how it is the suggested way from UBER to handle this which in my mind would have made it 10x worse, and focus more attention on me instead of the two pax that were fighting. THANKS FOR INFO appreciate the tips and will not take NO for answer.
 
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