I Wish Uber would fix the rider pickup problems!!

bulli-2516

Active Member
I have constantly complained about Riders who use the PIN to point to their pickup location & NOT checking. So much time is wasted trying to find the rider, being sent to the wrong address or even the wrong street in some cases. Why should they not be made to enter an actual pickup address or even better a business or trading name. I understand that Google maps is not perfect BUT by adding an actual pickup address I feel would reduce the number of errors substantially!

How is it possible that they still allow riders to book a ride without entering a destination address?? Approx 5% of my riders do not enter a destination address!

I think I would like to see it made compulsory for riders to RATE their driver. I have seen the percentage of rated trips fall from 70% to 40% in the last 12 months. Why is it not just as important for Uber to learn about Divers as it is for them to learn about Riders?

I live in Wollongong and drive in Sydney.. like a lot of Wollongong drivers I choose to drive in Sydney. The fact is that earnings from Wollongong trips are MUCH MUCH lower than Sydney [approx. 50%] and Wollongong riders are not happy about the lack of Uber cars on the streets. This problem will not be fixed until Uber make it worthwhile for south coast drivers to stay on the south coast.

I hope someone is listening!
 

54sept

Active Member
Yes agree, should have to enter address each time. Most dont check to see what address has come up.
 

MGS

Active Member
Riders need to smarten up too. I would, even before coming a driver, never set a pickup location that was in a difficult spot. Riders need more education.
 

ubermatt88

Member
How is it possible that they still allow riders to book a ride without entering a destination address?? Approx 5% of my riders do not enter a destination address!
It might just be me, but in the app and on my profile I have the hard of hearing box ticked, and its supposed to make the rider enter a destination prior to pickup.
That being said, it really is a pain in the ass when someone books you and the pin shows a lane way. This often happens on the coast, Ive gotten pretty good at recognising the different clubs based on address only. Some riders I have found do actually use the search function rather than pin-point, which helps alot! The other times i notice it is when im booked in a residential area and the pinpoint shows 1-3 xyz street, which house is it?? it cant be both
 

Prestige Bears

Well-Known Member
How long ago was it did Uber change away from using Google ?

I picked up a Google employee yesterday from Darling Island offices and her pin dropped in wrong spot......she said it's a shame they shifted away from Google Maps
 

LindaV

Member
I try & educate every rider with a dodgy address (who I actually locate and don't no-show).

I show them the rubbish address on my App and tell them that if they type in the address, or business/club/whatever name versus Pin dropping, the driver will always get told the right address. No more canceled jobs, canceled fees and delays. Most of them are unaware of the Pin issues.
 

JCS26

Well-Known Member
I try & educate every rider with a dodgy address (who I actually locate and don't no-show).

I show them the rubbish address on my App and tell them that if they type in the address, or business/club/whatever name versus Pin dropping, the driver will always get told the right address. No more canceled jobs, canceled fees and delays. Most of them are unaware of the Pin issues.

This

I also educate them that if the pickup address is wrong then send the driver an SMS perhaps to make it better for both parties :smiles:
 

touberornottouber

Well-Known Member
I said it before but I think there should be an additional charge which 100% goes to the driver. This should be charged in tiers ranging from $1 to $5 depending on how far off the rider is with the pin. There is no excuse now that the rider can change the pin. In addition so that they just don't cancel instead all the time there needs to be a fee for canceling after say 1 minute and not just 5 minutes.
 

bulli-2516

Active Member
I dont waste any time looking for riders.. I drive to the pin, wait 5m 01seconds, and cancel for a no-show unless i see them making their way to the car.
However!... it's not in our (drivers) interest to wait 5 mins then cancel without attempting to locate the rider first.. 90% of the time you can locate the rider, it's just the extra time it takes

But if your cancelled too many trips. U get trouble too. Above 10% cancelation rate
If you cancel after the 5 mins has expired and list it as a rider no show you won't be penalised

It might just be me, but in the app and on my profile I have the hard of hearing box ticked, and its supposed to make the rider enter a destination prior to pickup.
That being said, it really is a pain in the ass when someone books you and the pin shows a lane way. This often happens on the coast, Ive gotten pretty good at recognising the different clubs based on address only. Some riders I have found do actually use the search function rather than pin-point, which helps alot! The other times i notice it is when im booked in a residential area and the pinpoint shows 1-3 xyz street, which house is it?? it cant be both
I think these are errors within Google maps, not so much the Uber app

I said it before but I think there should be an additional charge which 100% goes to the driver. This should be charged in tiers ranging from $1 to $5 depending on how far off the rider is with the pin. There is no excuse now that the rider can change the pin. In addition so that they just don't cancel instead all the time there needs to be a fee for canceling after say 1 minute and not just 5 minutes.
Unfortunately, that's the business we are in. Technology is often not perfect and not everyone is tech savvy or there are riders out there that don't use Uber on a regular basis and perhaps are not all that familiar with the system. There is also the problems associated with alcohol.. yo have probably noticed that you have more pickup problems late at night after a few drinks :smiles:

Riders need to smarten up too. I would, even before coming a driver, never set a pickup location that was in a difficult spot. Riders need more education.
Absolutely they do... I wish I had $10 for every rider that stood on a busy city street corner, taxi rank, or no stopping zone expecting to picked up.. some are just brain dead I think

I try & educate every rider with a dodgy address (who I actually locate and don't no-show).

I show them the rubbish address on my App and tell them that if they type in the address, or business/club/whatever name versus Pin dropping, the driver will always get told the right address. No more canceled jobs, canceled fees and delays. Most of them are unaware of the Pin issues.
I think we probably all do that.. however, we don't have the ability to speak to everyone face to face do we?
 

touberornottouber

Well-Known Member
Unfortunately, that's the business we are in. Technology is often not perfect and not everyone is tech savvy or there are riders out there that don't use Uber on a regular basis and perhaps are not all that familiar with the system. There is also the problems associated with alcohol.. yo have probably noticed that you have more pickup problems late at night after a few drinks :smiles:

Why should the driver, who is very probably living in or near poverty, absorb the loss though rather than the billion dollat company Uber who is responsible for said technology? If Uber does not want to charge riders for it then that is fine. They can just pay me out of their pocket.

I say the same thing about refunding the cancel fee when the customer protests. If Uber wants to refund their share then that is fine. But no refunding mine. I earned that by using MY resources.
 

IERide

Well-Known Member
If you cancel for a no-show, it still affects your cancellation rate (at least here it does).
 

IERide

Well-Known Member
Uber cannot & will not blame you for a rider no show.. c'mon common sense must prevail
And yet, they are still listed as a cancellation, and add to my cancellation rate.
Are you saying your no-shows do not affect your cancellation rate?
 

bulli-2516

Active Member
And yet, they are still listed as a cancellation, and add to my cancellation rate.
Are you saying your no-shows do not affect your cancellation rate?
I'm saying don't let it effect you - if your cancellation rate isn't running above zero most of the time you wouldn't be 'normal' however you would be very unlucky or worse a not so good operator if you went up to anything near 10 I would think... in saying that those rates can creep up higher if you were constantly operating in say the CBD of Sydney.. if you're concerned about it ask Uber & I'm sure they will tell you the same. I get pissed off everytime a drunk driver gives me a 3 or 4 instead of a 5 but I have learned to deal with it & stop worrying about it because there is nothing you or I can do about it..

IERide - are you in the US?
 

IERide

Well-Known Member
I am in the U.S.
I asked the question in a different forum-area and they confirmed that no-shows DO show as your overall cancellation rate, but will not count toward getting you warned/deactivated like all other cancellations.
 

bulli-2516

Active Member
I am in the U.S.
I asked the question in a different forum-area and they confirmed that no-shows DO show as your overall cancellation rate, but will not count toward getting you warned/deactivated like all other cancellations.
OK, I'm pretty sure that's what I said...

I am in the U.S.
I asked the question in a different forum-area and they confirmed that no-shows DO show as your overall cancellation rate, but will not count toward getting you warned/deactivated like all other cancellations.
I just took a look at the fares in the district of Hunginton Beach and WOW!
 
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