It’s pretty simple: I do absolutely nothing but clean my car, and say nothing to my pax except “hello, how are you today?”, and maintain a 4.97.I never thought I would see the day we would have to defend a 4.85 rating. I will give you the math one last time. 2.5 rating = 50%, 4.85 rating = 97%, your 4.97 rating = 99%. Go ahead and pat yourself on the back for reaching 99% vs. 97%. Since you didn't get the perfect 5 did you piss off the .3% of customers? No because people will down vote for anything they see fit. This is just plain silly talk. No veteran driver would make such foolish claims.
A trained-to-Drive monkey could do this.
4.85 means you are doing something on a regular basis enough that makes your pax want to take the extra effort to down rate you. Defend it all you want, but 4.85 means you’re either a terrible driver, your car is filthy, you smell terrible, you’re creepy with your conversation, your music is obnoxious, your car is in serious disrepair, or you’re mean to your pax.
I can’t help you solve any of those. It’s up to you and anyone else who’s a 4.85 to suck it up and figure it out for yourselves.