I wear a nice shirt & tie. I play Beethoven. I open doors for pax. My car is spotless. It would be very nice if we could know who criticized us & why. Just knowing my "professionalism could have been better" doesn't tell me anything. My professionalism is on point. Could this have been from a no-show? I had my first one the other day. They answered my call, but said they had cancelled the request. The request was still active, so I waited (the supposedly mandated) 5 minutes, then marked them a no-show. I drove pretty far out of town for this & didn't feel I should just be stiffed. I'm a little bit miffed over it, I had a dead-on 5-star rating before this.