I just assume ube knows they suck and don't care.I am 99% convinced that the support people are slaves beaten and working for rice bowls... in order to be productive they have to just find a simple out to mark a ticket complete... so they just pick a few random go to items to complete and end a ticket when they become difficult or time consuming... or they can't understand it. They don't give a crap. I have been nice... I will be nice, but they are getting 1's if I sense any mishandling or poor work ethics. Uber needs to know they suck if they suck.