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I reported a minor trying to get a ride to Uber; Uber responds by threatening me with deactivation

The Gift of Fish

Well-Known Member
When you no show a child, it's a good idea to report it to Uber in case the child files a false report in retaliation. I phoned Uber support to report it, which started the following exchange. Where do they find these people, Morons R Us?

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Hmmm..... I seem to remember Uber sending me an email a few days ago. Now, what was the title. Let's see....

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Yeah uh-huh, they've got my back. Total morons.
 

The Gift of Fish

Well-Known Member
  • Thread Starter Thread Starter
  • #4
No I mean call them back, don’t respond via email.

Come on you know what I meant
No, I think from now on I will only communicate by them by email so that there is a record of everything. For all I know the phone support moron may have logged the support incident as me having reported myself as having transported a child. Who knows.
 

HotUberMess

Well-Known Member
No, I think from now on I will only communicate by them by email so that there is a record of everything. For all I know the phone support moron may have logged the support incident as me having reported myself as having transported a child. Who knows.
Ok, can’t disagree with that.

Have you seen other people mention this exact thing happening? Because I swear I’ve seen this before, someone reports a minor trying to get a ride and Uber rep logs it as driver gave the ride to underage minor.
 

The Gift of Fish

Well-Known Member
  • Thread Starter Thread Starter
  • #6
Ok, can’t disagree with that.

Have you seen other people mention this exact thing happening? Because I swear I’ve seen this before, someone reports a minor trying to get a ride and Uber rep logs it as driver gave the ride to underage minor.
Not that I've seen - Uber flipping it around and accusing a driver of doing what he is reporting is a new one on me. Just goes to show that there is no limit on new ways to come up with gibberish I suppose.
 

HotUberMess

Well-Known Member
No, Uber flipping it around and accusing a driver of doing what he is reporting is a new one on me. Just goes to show that there is no limit on new ways to come up with gibberish I suppose.
I don’t think they purposely flipped it on you, I think their reporting system may not have a preset option for “reporting an underaged rider attempting to get rides”. I think they only have an option for “report underaged rider (being given a ride)”, and the incompetent person you talked to chose that option.

They’re dangerously stupid
 

The Gift of Fish

Well-Known Member
  • Thread Starter Thread Starter
  • #8
I don’t think they purposely flipped it on you, I think their reporting system may not have a preset option for “reporting an underaged rider attempting to get rides”. I think they only have an option for “report underaged rider (being given a ride)”, and the incompetent person you talked to chose that option.

They’re dangerously stupid
Could be. Also, obviously it's not a good idea to have non-English speaking CSRs trying to work with and provide assistance to English speaking drivers.

And, yes, I don't think they do things purposely badly.

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OrlUberOffDriver

Well-Known Member
When you no show a child, it's a good idea to report it to Uber in case the child files a false report in retaliation. I phoned Uber support to report it, which started the following exchange. Where do they find these people, Morons R Us?

View attachment 258456

View attachment 258457

View attachment 258460

View attachment 258463

View attachment 258464

Hmmm..... I seem to remember Uber sending me an email a few days ago. Now, what was the title. Let's see....

View attachment 258466

Yeah uh-huh, they've got my back. Total morons.
Do as FUber does. Threaten to go to ALL media outlets with proof of and their threat of deactivation.
That is the only language FUber understands!
 

Trump Economics

Well-Known Member
When you no show a child, it's a good idea to report it to Uber in case the child files a false report in retaliation. I phoned Uber support to report it, which started the following exchange. Where do they find these people, Morons R Us?

View attachment 258456

View attachment 258457

View attachment 258460

View attachment 258463

View attachment 258464

Hmmm..... I seem to remember Uber sending me an email a few days ago. Now, what was the title. Let's see....

View attachment 258466

Yeah uh-huh, they've got my back. Total morons.
Moral of the story, don’t report an underage kid again. If their parents can’t keep tabs on them, then the parents have to endure the trauma when something bad happens. It’s out of your hands. If you ever get a complaint against you, all you need to say is, “I asked their age, they told me 18, and off we went.” Next.
 

KD_LA

Well-Known Member
Author
When you no show a child, it's a good idea to report it to Uber in case the child files a false report in retaliation. I phoned Uber support to report it, which started the following exchange. Where do they find these people, Morons R Us?

View attachment 258456

View attachment 258457

View attachment 258460

View attachment 258463

View attachment 258464

Hmmm..... I seem to remember Uber sending me an email a few days ago. Now, what was the title. Let's see....

View attachment 258466

Yeah uh-huh, they've got my back. Total morons.
The old "specialized team" trick.

Same thing I went through when I contacted them last week for the same reason... but no worries, they've had lots of Special High Intensity Training.
 

The Gift of Fish

Well-Known Member
  • Thread Starter Thread Starter
  • #13
The old "specialized team" trick.

Same thing I went through when I contacted them last week for the same reason... but no worries, they've had lots of Special High Intensity Training.
Did they threaten to fire you too?

Moral of the story, don’t report an underage kid again. If their parents can’t keep tabs on them, then the parents have to endure the trauma when something bad happens. It’s out of your hands. If you ever get a complaint against you, all you need to say is, “I asked their age, they told me 18, and off we went.” Next.
I always report it. Once, a rejected child filed a false report against me, resulting in a temporary suspension while Uber "investigated". I had already reported the child, so that probably helped get my account turned back on. I offered to supply dashcam video to show that the child was a liar, but they didn't want to see it.
 

KD_LA

Well-Known Member
Author
Did they threaten to fire you too?
No I didn't get that particular "specialized" treatment. Just constant mention of the "specialized team" BS when I called, followed by a trail of increasingly senseless emails back and forth.

STOP
WRITING
EMAILS
AND
CALL
INSTEAD

Has anyone ever had a successful email exchange with support? I can’t remember ever hearing about any and I know I haven’t
Generally no successful (or intelligible, for that matter) exchange of emails with them, but, the only positive is that it is documented for CYA issues. So I'd say a combination of both calls and emails.
 

SuzeCB

Well-Known Member
If at second you don't succeed with email or phone, get thine posterior to a GLH!

Phone and app/email support are NOT Uber employees and are located on the other side of the world. They have no concept whatsoever about what goes on over here.

You know what they say about doing the same thing over and over and over, expecting a different result, don't you?
 
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