I never had a problem until this week. Had 4 early morning rides to EWR & didn't get a rematch. Yesterday I decided to wait in the hold lot & after a 2 hour wait was told to head to the terminals only to be told that there were no requests & to go back to the hold lot.
I dropped off at EWR this morning around 5am and got an immediate rematch going back towards home. I then dropped off another pax at EWR around 6:30am but got no rematch. I watched the Queue lot fluctuate up & down in the meantime so it was obvious they were pulling from it but ignoring me so I left after approx. 15 minutes. Not worth my time hanging around there anymore, and I will never sit in that lot...
Exact same thing happened to me--dropped off, got a rematch, and found they were going to the Marriott near World Trade Center. And because of the supposed distance, it didn't pop up as a Long Trip. Took me over an hour to get in through the Holland Tunnel and deal with traffic. At least the ride back to NJ was relatively quick and no tolls.
I would be happy to drive people home from the airport pretty much anywhere in NJ, but hate going into NYC for these trips. At least NYC destinations should flag the Long Trip notification.
I think NYC destinations should be their own toggleable trip category, similar to Deliveries. There are times when I might not want NYC trips, and other times where I want only NYC trips, such as when I need to go there anyway and don't want to pay the toll out of pocket.
However we all know who Uber would rather make the passengers wait two minutes less, even if it means sending a driver an hour out of his way with an empty trip back.