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I am a new uber driver got suspended

Discussion in 'Ratings' started by Lawrence Levitt, Jan 11, 2016.

  1. WBdriving

    WBdriving Active Member

    Location:
    West Brookfield, Mass
    Driving:
    UberXL
    Well isn't that nice of them to offer the pax to rate the driver on Uber's pricing and policies. Again they agreed to Uber's terms and conditions and yet somehow the driver is the one that gets held responsible for it. o_O
     
    Sgt_PaxHauler and wk1102 like this.
  2. toyotarola

    toyotarola Member

    Location:
    Reno, NV
    Driving:
    UberX
    For everyone bashing the OP, this is a numbers issue. He only has 30 rated trips to build an average with, that will swing ridiculously with every less-than-perfect trip, which we know can be anything not even related to us. Now, new drivers in my market have been terrible at routing (even with the nav) and had dirty cars and talked too much, so it's possible there's an unaddressed issue here. But cut some slack, this could easily be chalked up to variance (ie luck).
     
  3. Randal

    Randal New Member

    Location:
    Augusta, GA
    Driving:
    UberX
    You know...I have been driving with Uber now for about 10 months. I drive in Augusta, GA. I clean my car thoroughly every two weeks and lightly weekly. I keep up with brakes and oil and anything else it needs to work hard. I drive part time only and use a vehicle that is considered a "spare". I do not offer water or snacks. What I do offer is a clean, safe ride in a well maintained vehicle that is not ugly or uncomfortable to ride in. I help with groceries or luggage or anything else that is required to assist passengers in getting in and out of my vehicle. I follow my GPS and always ask passengers if the planned route is good for them. What I have presented thus far, is, in my opinion, what I would expect from a taxi.....even more! For the low rates we get paid...for the little money I see as profit after my costs, I think I do an awful lot. YET: I have seen my rating dive to 4.71 and now recently is climbing again. I have done over 750 trips. I have currently 4.72. Uber just recently made me inactive while they review my updated security check. I change license to my current state.( I am military, my home state license expired so I go a new GA license). I have current registration and use GEICO commercial rideshare insurance.
    I have come to realize: UBER really does not care about quality of drivers. They only care about income. They will survey these forums and mess around with drivers and do what ever they have to do to prevent driver organization and realization of the FACT: A SIGNIFICANT PART OF THEIR BUSINESS MODEL IS TO TAP THE LARGE SEA OF AVAILABLE DRIVERS AND GAIN INCOME FROM THEM. THEY WILL MILK THE VAST ALMOST INFINITE SEA OF NAIVE DRIVERS FOR ALL THESE PEOPLE ARE WORTH. THEY KNOW THE GRAVY TRAIN WILL END ONE DAY. BUT NOT SOON ENOUGH TO STOP THEM FROM MAKING ALL THEY CAN OFF PEOPLE'S DESIRE TO GET MONEY DOING WHAT THEY CAN EASILY DO. Do NOT be fooled. You are being taken advantage of. Things will change, but not soon enough. This is the biggest mass exploitation of people I have ever heard of since slavery. I do not care if they ban me forever for what I say. I will retire next year and I will find another way to make pocket money. NO MATTER: I will learn all I can and keep my focus to help in bringing forth change for this "IN PLAIN SIGHT" exploitation of people. I know and see that initiatives are already being taken for change. But I fear it will be too long before this rubbish is shut down...and it will not be a fast process.
    DO THE MATH. EVEN IN A FAST MARKET, YOU ARE BEING EXPLOITED. RESEARCH...YOU WILL SEE.
     
    Gordiano and X-X_Driver like this.
  4. fiyawalker

    fiyawalker Active Member

    Location:
    Durham, NC
    Driving:
    UberSELECT
    Uber set you up for failure then make you pay for a class!! Lolol. How stupid can we be?? THERE IS NO UBER WITHOUT DRIVERS!! Once you understand simple principles of economics (supply and demand) you will then begin to realize that if you stop driving and give as much bad publicity as uber gives good, the tide will turn. There can be much benefit in a sacrifice if selfishness and personal needs don't interfere.
     
    tohunt4me and X-X_Driver like this.
  5. DelaJoe

    DelaJoe Well-Known Member

    Location:
    Delaware
    Driving:
    UberX
    You are 4.7 which is an average rider on the Uber platform. Passengers are looking for something extra to give you 5 stars...otherwise you will get 4s if you don't offer frills. I have seat warmers which are nice in the cold months. I did have Sirius radio and they seem to like that. I also have charging plugs for all the phones and an Aux cord. I have a nice ride with lots of leg room. I don't do water. I don't open doors. I don't do groceries or luggage. I pop the trunk. If I get a ping from a grocery store I cancel it. If you work in "nice" areas you will get nice customers. If you work in "bad" areas you are going to get troublemakers and low ratings. I am a 4.8 and others on here are 4.9.

    You are driving people in a "spare" vehicle which sounds like an old car. Maybe the car make loud noises. Maybe the suspension is terrible. I don't know. But there is a reason you are at 4.7. I was there too. Then I figured out some things. You got to watch where you drive and who you pickup. You will figure it out.
     

  6. Randal

    Randal New Member

    Location:
    Augusta, GA
    Driving:
    UberX
    DeltaJoe...you miss the point. It is not a matter of what it takes to "tickle" riders into giving 5 stars. What I offer is an more than adequate for a satisfactory ride to a destination. My point is: Uber set up it's rating system to exploit private citizens into giving more product than the payments warrant. My "spare" car is clean and reliable. VERY CLEAN. I get comments all the time about how nice and roomy it is, how clean it is and how it must be fairly new. It is paid for yes...it is 4 years old yes. So for minimum payment it, along with the pleasant service I provide should be more than adequate. Now I am not going to beat up my new vehicles for below average pay. Now if YOU or OTHERS want to...that is up to you. But why set up a system that encourages adequate services to be not good enough? I understand a rusty, noisy, smelly car and rude driver warranting a less than acceptable rating and eventually elimination. Uber is exploiting a vast pool of drivers. I will observe so long as I can, but driving occasionally. And if Uber decides to tell me to "take a hike". So be it...however I do have some friends that occasionally drive as well. I will check on things and continue to monitor the situation. The mistakes I see drivers that are disgruntled make: They want to petition Uber and demand better conditions or rates. This is a hopeless endeavor. Uber will not give in to any demands from it's cash cows. What needs to happen is regulation. It will come. But I think many will expend their resources before it happens. You are correct about the bad areas tho....I call them "scrub runs". This is to the point where I find that driving let's me see dynamics I find quite interesting.
     
  7. DelaJoe

    DelaJoe Well-Known Member

    Location:
    Delaware
    Driving:
    UberX
    Had 2 questionable rides today. First one I took to a payday loan store but I was cool and he gave me 5 stars. The 2nd ride was to popeyes drive thru and then to sears. She said thanks but didn't rate me. I need to get my cancel rate down from the weekend so I am doing these questionable rides. $12 total and that paid for my lunch today and a few dollars more. I try to be cool and engage in conversation but I can quickly tell if people want to converse or not.
     
  8. Randal

    Randal New Member

    Location:
    Augusta, GA
    Driving:
    UberX
    Yes I handle pax the same way. BTW: Since we are having a conversation here let me tell you a little about me. I am a 22 year military veteran. Of course I am in a leadership position. I deal with trainees of various age and education levels. What I am trying to say is I am very patient and can read people fairly well. No, I am not that sour military leader yelling and screaming to get results. I am spent a lot of time being subordinate and also being a leader. So I believe I know how to treat people fairly and exercise patience. I am talkative, yet can fully appreciate when people need to be left alone. I view my passengers as people that have needs I don't know anything about. So I give a greeting, ask if the planned route is ok and then proceed. If the passenger wants to talk, they sure do let me know. Most do, some don't. Getting back to what I was saying: The Uber system is geared toward exploiting drivers. You are held to an unreasonably high standard, yet you do not get even fair compensation. If a plumber came and fixed your sink. Would you be able to pay him less simply because he did not paint the cabinet they sink was sitting on
     
  9. me2

    me2 Active Member

    Location:
    Ann Arbor mi
    Don't be a &%$@!* ok life is hard enough for people and drivers with out you straying from topic just so you can make someone bad day worce
     
    Blackcab likes this.
  10. me2

    me2 Active Member

    Location:
    Ann Arbor mi
    You may want to try driving for lift for a while they pay better plus tips. It sucks that uber is messing around with you like this I wish I could offer you better advice. Maybe If you contact them and explain you have yet to do 500 hundred rides for a more balanced review of you ability maybe they'll listen. Also if you do start driving again ask riders questions like is the temp good or are you comfortable when they answer tell them .... just want to make sure you have a good ride. Some cheap things that might help are power cords Apple and micro get the 6 feet ones. I tend to get away with talking about the ratings system tactually talk about how uber sees 5 stars as just getting the job done rather than giving miraculous above and beyond service. Usually I have these Conversation with other that work in customer service. It takes either a real ******* or the worst of rides to get lower than a 4 after than. No idea if this may help you but I hope it dose. Best of luck
     
    tohunt4me likes this.
  11. DelaJoe

    DelaJoe Well-Known Member

    Location:
    Delaware
    Driving:
    UberX
    So I had 2 rides today and my 5-star count went up by 2 but my rating went down from 4.79 to 4.78. So obviously either someone today rated me a non-5 or someone from the weekend. I will never know but if I had to guess it was one of my 2 questionable rides today. Now I accepted 2 out of 2 rides yet my statistics on acceptance and cancel did not change. I wish Uber would tell you what riders rated you 5 stars and which ones gave you sub 5 ratings.

    I know if I continue to do the questionable rides that my rating will steadily drop. If I work in better areas...middle class and affluent sections..my ratings will steadily climb. So I have to weigh keeping my rating up versus taking questionable versus maintaining high acceptance rates and low cancel rates. Some drivers on here have 4.9+ ratings but they are driving in "nice" areas with "nice" people all of the time.

    You can be the nicest person in the world but if you work in a low or lower middle class area it is very difficult to keep ratings up because the passengers are a complete mess. Taking people to a payday loan store or a popeyes is very different than taking a business professional to the airport or a father and son to a football game. The first group is living life on the edge and will ***** about every little thing and the cost of the ride. The 2nd group is respectful and will even leave you a nice tip along with 5 stars.

    I don't want to sound racist but this is class of society. There are certain areas of the country where you just get a better class of people. Then there are tough areas where most of the people are poor. I think if Uber did a study of economic background of their passengers and the ratings they give out you would see a disparity. The top drivers in my area are 4.85 .. so 4.78 is pretty good. These 4.9+ drivers would not be able to maintain their ratings if they drive some of my passengers around.
     
  12. fiyawalker

    fiyawalker Active Member

    Location:
    Durham, NC
    Driving:
    UberSELECT
    I will not do a single thing extra at these low rate! When my rating drops too low to do UberSelect I done! I will not ever do UberX there's no money in it. Uber will continue to do what they are allowed to do until you stop it! Remember, YOU are uber! There's is no Uber without drivers. Show them that!
     
    tohunt4me likes this.
  13. fiyawalker

    fiyawalker Active Member

    Location:
    Durham, NC
    Driving:
    UberSELECT
    Do you think ratings are what draw people to use Uber? NO! It's cheap a$$ rates! Do you think the competition (cab drivers) give a [expletive] about what you think of them? And yet people STILL opt to use them. The rating system is BS. Do you think that Uber will compensate for a low rating because of the price of the ride, a glitch in the app, etc? Many of your ratings are due to the pax dislike about fares or something else beyond your control. I started giving ALL pax a 1 star no matter what. That's when I noticed my rating quickly drop from 4.87 to 4.80 after have 4.87 for 9 months. Here's what you didn't know. Many paxs --especially those from Bollyville--will not rate you until they go online a see the rating you gave them. DA Uber makes the driver rate immediately but not the pax! How $hitty is that?? They had the brains and balls to revolutionize an industry but NOT work out the nuances that cause good drivers to become disillusioned, dissatisfied, and ultimately deactivated!
     
    tohunt4me likes this.
  14. Sgt_PaxHauler

    Sgt_PaxHauler Active Member

    Location:
    Austin, TX - Boost Region #5
    Driving:
    UberX
    Here in Austin, Fasten & FARE both use a thumbs up/thumbs down rating system, so that drivers don't get 4-starred to deactivation. UberEats, in fact has a thumbs down-thumbs up rating system separate from the star system for pax rides. I find it to be much fairer to the driver, while allowing the rider(or delivery customer) feedback on truly poor drivers.
     
  15. DelaJoe

    DelaJoe Well-Known Member

    Location:
    Delaware
    Driving:
    UberX
    We are all on the same playing field. The purpose of the rating system is to weed out the worst drivers and it works. If you take the highest rated drivers in your area and knock off .30 that is going to be pretty much the bottom before you get suspended.

    It is very hard to maintain a super high rating. All it takes is one jerk to give you a 1-star and you will drop several points. Then that 1-star sits with you for the next 500 rides. Once you get 500 rated trips everything becomes a rolling average. Your rating will not move much after that.

    I have no issues with the system but there is a bias. I don't think all people that take Uber are cheap. I had 2 nice fares over the weekend that ended with 20 dollar tips. Then I had another fare at 4x surge. People use Uber for many reasons. They are going drinking. They are drunk. They need a ride into an area where parking is an issue. They dont have a car and need a ride somewhere.
     
  16. Cndragon

    Cndragon Member

    Location:
    South Florida
    Im very new.. only 2 weeks in but have about 130 rides so far and have a 5 star rating. Before this, I was in sales for about 15 years so used to dealing with people for a living. Like I said, Im new, so I definitely still have some greenness to me but here's what I have been doing so far...

    Before every shift, I take my car to the gas station to squeegie the windows, plus I dust and wipe down the interior. I also keep a small brush in the car to clean up the floor boards (man I need a mini vac, but just cant afford it yet so...)

    When someone gets in the car, I ask them how their day is going, if the ac is okay, if they have any music preference. Most people say its fine, but many seem surprised Id ask and thank me for it. I keep the pandora station on Top 40 hits, I hate it (would rather listen to classic rock lol) but its generic enough for most people. After asking them about their day / preferences...I keep quiet. If they want to talk, they will talk to me. When we do talk, I keep the convo on them, 100%. People love to talk about themselves, and will consider any conversation where you are interested in them a good one.

    When I drop them off, I tell them to have a great day / night and maybe reference something from our conversation and tell them it was awesome to meet them. I get a lot of college kids, tourists and business travelers...I take a break while the bars and clubs are closing, but I start back up about an hour after that...lots of rides for the people working the bars / clubs / restaurants who have closed up and heading home.

    Ive got lots more to learn, for sure...but this has been my experience so far.

    ETA: Oh, and be a good driver lol that helps of course. If Im totally unfamiliar with an area and nav is being confusing...I just ask. Everyone so far is happy to tell me where to turn as I get closer to their destination.
     
  17. AuxCordBoston

    AuxCordBoston Well-Known Member

    Location:
    Boston
    It's hard to imagine that you have 130 rides and a 5.0 rating. Please post the proof!
     
    tohunt4me likes this.
  18. Cndragon

    Cndragon Member

    Location:
    South Florida
    Okay you kinda got me... it's 121 rides, not 130...!

    I started Dec 2...here's the review of my two pay periods so far with my ride count at the bottom.

    Screenshot_20161213-140255.png Screenshot_20161213-140319.png Screenshot_20161213-140329.png Screenshot_20161213-140337.png
     
  19. UberMensch2015

    UberMensch2015 Well-Known Member

    Location:
    Houston
    Driving:
    UberSELECT

    Dear god you made 12 bucks an hour before expenses and you're paying 250 a week for the car? Uber is just the absolute worst I'm so glad I don't drive anymore.
     
  20. Cndragon

    Cndragon Member

    Location:
    South Florida
    Yeah...I kind of royally screwed up... I dont like pool so I stopped accepting those once I found out acceptance rate doesnt affect my account. I need 75 rides a week and Uber will pay for the car, but only realized afterwards that I also need a 90% acceptance rate. UGH!

    It'll be $215 from now on (the first payment included some initial fee or another) but Im battling whether accepting pool to have a higher acceptance rate is worth the $215 car credit. Im leaning towards no...cause Id rather pay the $215 than start accepting pool rides again. But...its $215. So Im torn.
     

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