So, I had a rider today who claimed to be a Safety & Security Investigator with Uber. The ride took place a very long distance from San Francisco. He was visiting from SF. Based on our conversation unrelated to his position, I believe him. When I told him how I protect myself from false accusations, he agreed that it is about the only thing that you can do to protect yourself. I make sure to 1 star, report in the app, AND call in to report ALL riders with whom I have ANY issues. Stick to the facts in your reports (I picked them up at a bar, they reeked of alcohol, they had difficulty walking, they were belligerent, they left a mess (take pictures), they threatened me, too many riders, no child car seats, police were called, etc) You need to be able to substantiate your claims (see next suggestion). Have a dash cam and enough memory cards to keep footage for several days Always be prepared to defend yourself from false accusations. You will be deactivated until the investigation is completed. There is no way around it. You need to defend yourself quickly and with determination. While you are deactivated, you need a backup plan if this is your "full-time" gig. Sign up and keep your account current with as many other rideshare & delivery services as you can manage. Use them each at least once a month to insure your account will stay active.