You may want to Bookmark or save this post for future reference. I have tried to consolidate this information, which has previously appeared many times in this forum.
Uber has blocked most of the old ways including, most email addresses and most phone numbers. Uber believes that the most frequently asked common questions have already been answered. Similar answers are available to you both in-App (Account Help) and online at:
First, try simple solutions that make sense in your particular situation. They are generally faster than contacting Uber, who will ask if you have already done them anyway.
Email
Uber's preferred way to handle all driver questions, complaints, requests, suggestions, etc. For Fair review, including tolls and other fees, it is best to associate your request with a particular trip in-App. Find "Help" at the bottom of the "Trip Detail".
For general account questions, best to use the driver-App OFFLINE (so not interrupted by ping) to email Uber Support. It is fairly complicated to do this Fortunately I am here to simplify. After Uber Support responds, you may continue the conversation by replying to the email in-App or via your PC email account (which I prefer).
In-Person
Speak to a real, live, human-representative of Uber face-to-face at a Greenlight hub. There should be at least one in every city where Uber has a presence. For the times available and the location(s), google: uber greenlight <your city name>
Phone
800-353-8237(UBER) is Uber's Critical Safety Response Line for Riders, only available in selected cities and is strictly for users who require safety-related assistance. This phone number is actually buried deep within the rider-App.
800-285-9481 is another Uber Critical Safety Line for Riders to report incidents, accidents and the zero-tolerance policy for impaired driving.
800-593-7069 is the Uber Pilot Phone Support Line for Drivers. Do NOT use unless you have a critical safety issue like an accident or altercation. They will NOT deal with non-critical issues like deactivation, fare review, general complaints, etc. WARNING: If too many people abuse this phone number then Uber will block it as they have many times before.
For UberEats only. Help if you have a problem that cannot be solved after trying all the do-it-yourself solutions (above).
Click here for Uber's official support handle, that states it's "here to help!"
Lost items
Riders may
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For additional ways to contact Uber, use in-App Help or google
Warning: Uber may change these procedures anytime, without notice.
Lyft has similar contact procedures. Start in-App or at help.lyft.com
At the bottom of the page is a "Contact Support" button.
IMHO, Lyft's support is, for the moment, more responsive.
More below at "C O N T A C T I N G _ L Y F T".
Please reply if you find this post useful, if I have omitted anything important or made an error.
Uber has blocked most of the old ways including, most email addresses and most phone numbers. Uber believes that the most frequently asked common questions have already been answered. Similar answers are available to you both in-App (Account Help) and online at:
- help.uber.com for riders = passengers = PAX
- help.uber.com/partners for drivers = partners
First, try simple solutions that make sense in your particular situation. They are generally faster than contacting Uber, who will ask if you have already done them anyway.
- For pickup contact the Passenger
- For delivery (UberEats) contact the Recipient or Restaurant.
- Check your car after every completed trip for items left behind (unintentionally or not) and damage.
- Make sure that both Wi-Fi and Airplane-mode are off.
- Move to a location with a better signal strength.
- Restart the driver-application.
- Reboot the phone.
- Relog into the driver-application.
- Double-Check that you have the most recent update to the driver-application.
- Most of the people here at Uberpeople.net are glad to help, when they can. Best to find the most appropriate FORUM for posting your question.
- Email Uber, useful for about 90% of interactions, including fare adjustments, passenger issues, App problems, and deactivation.
- In-person Uber representative, about 9% of interactions, for when you get tired of "canned" replies.
- Phone Uber, under 1% of interactions. Do NOT use unless you have a critical safety issue like an accident or altercation. They will NOT deal with non-critical issues like deactivation, fare review, general complaints, etc. WARNING: If too many people abuse this phone number then Uber will block it as they have many times before.
Uber's preferred way to handle all driver questions, complaints, requests, suggestions, etc. For Fair review, including tolls and other fees, it is best to associate your request with a particular trip in-App. Find "Help" at the bottom of the "Trip Detail".
For general account questions, best to use the driver-App OFFLINE (so not interrupted by ping) to email Uber Support. It is fairly complicated to do this Fortunately I am here to simplify. After Uber Support responds, you may continue the conversation by replying to the email in-App or via your PC email account (which I prefer).
- Account (see image below #1)
- Help (See image below #2)
- Account and Payment (3rd choice listed)
- Changing Account Settings (2nd choice listed)
- I have another account issue (13th choice listed)
In-Person
Speak to a real, live, human-representative of Uber face-to-face at a Greenlight hub. There should be at least one in every city where Uber has a presence. For the times available and the location(s), google: uber greenlight <your city name>
Phone
800-353-8237(UBER) is Uber's Critical Safety Response Line for Riders, only available in selected cities and is strictly for users who require safety-related assistance. This phone number is actually buried deep within the rider-App.
800-285-9481 is another Uber Critical Safety Line for Riders to report incidents, accidents and the zero-tolerance policy for impaired driving.
800-593-7069 is the Uber Pilot Phone Support Line for Drivers. Do NOT use unless you have a critical safety issue like an accident or altercation. They will NOT deal with non-critical issues like deactivation, fare review, general complaints, etc. WARNING: If too many people abuse this phone number then Uber will block it as they have many times before.
For UberEats only. Help if you have a problem that cannot be solved after trying all the do-it-yourself solutions (above).
- 1-800-286-0622 Reported from Connecticut. Must be on delivery
- 1-800-617-0961 Reported from Dallas, TX. Must be on delivery
- Check any Delivery Order Sheet for the best phone number in your area.
Click here for Uber's official support handle, that states it's "here to help!"
Lost items
Riders may
- If the driver has not yet accepted another request then they may be contacted using the temporary number provided if it has not yet expired. Providing your real phone number to the driver will increase the chances of a response.
- Report to Uber using in-App email
- Click here for online help.
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For additional ways to contact Uber, use in-App Help or google
- ways to contact Uber for help
- idrivewithuber contact uber support
- uber rider support
- uber driver support
Warning: Uber may change these procedures anytime, without notice.
Lyft has similar contact procedures. Start in-App or at help.lyft.com
At the bottom of the page is a "Contact Support" button.
IMHO, Lyft's support is, for the moment, more responsive.
More below at "C O N T A C T I N G _ L Y F T".
Please reply if you find this post useful, if I have omitted anything important or made an error.