Worked last night and I had a Pax in Downtown, arrived at the club and the App displayed the "Rider has been alerted".... They took close to 10 minutes to show up...
What should I do next time to cancel safely? Do I have to hit the confirm button and then wait 5 min and then cancel?
Worked last night and I had a Pax in Downtown, arrived at the club and the App displayed the "Rider has been alerted".... They took close to 10 minutes to show up...
What should I do next time to cancel safely? Do I have to hit the confirm button and then wait 5 min and then cancel?
Hi the confirmed you have arrived. Wait 5 minutes, slowly drive off and cancel at the 6 minute mark to be safe. Uber will not pay the cancel fee if you cancel at 4:59.
Setup your stop watch app in your phone and start it is soon as the screen changes. I've set set mine at 4:30 seconds. cause it could be 30 seconds, by the time i'm actually in front of the location. I don't do this for everyone. Depends on the location and there rating.
And since we don't get cancel fees, if you're in a busy surge or concert/sporting event, I only wait a couple minutes. Especially if I get no response from a text.
Pax have been charged cancel fees in Houston, but drivers get nothing. Members here have confirmed and even tested themselves. I called Uber out on it last night and they flat out deny it. Every now and then you can complain and get the right rep via email and get a fee, but maybe 1 in 10, is guess.
The real problem is when riders don't come out and you cancel, Uber holds it against you then kicks you off for 20 minutes. They are treating drivers like employees without any employee benefits
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
Uber Drivers Forum
7.7M posts
191.9K members
Since 2014
A forum dedicated to Uber drivers and enthusiasts. Come join the discussion about taxes, documents, visas, travel, car care, finances, banking, maintenance, reviews, accessories, classifieds, and more!