How do you cancel a ride if its a No - Show

Muber1

Active Member
Hey Folks,

Worked last night and I had a Pax in Downtown, arrived at the club and the App displayed the "Rider has been alerted".... They took close to 10 minutes to show up...

What should I do next time to cancel safely? Do I have to hit the confirm button and then wait 5 min and then cancel?

Thanks guys!
 

Beur

Well-Known Member
Hey Folks,

Worked last night and I had a Pax in Downtown, arrived at the club and the App displayed the "Rider has been alerted".... They took close to 10 minutes to show up...

What should I do next time to cancel safely? Do I have to hit the confirm button and then wait 5 min and then cancel?

Thanks guys!
Hi the confirmed you have arrived. Wait 5 minutes, slowly drive off and cancel at the 6 minute mark to be safe. Uber will not pay the cancel fee if you cancel at 4:59.

You get the cancel fee minus Ubers 20-25%
 

Muber1

Active Member
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  • #5
Hi the confirmed you have arrived. Wait 5 minutes, slowly drive off and cancel at the 6 minute mark to be safe. Uber will not pay the cancel fee if you cancel at 4:59.

You get the cancel fee minus Ubers 20-25%
Ahh, thanks for clarifying.
So in general when you arrive do you hit confirm or just rely on the app to notify them?
 

Beur

Well-Known Member
Ahh, thanks for clarifying.
So in general when you arrive do you hit confirm or just rely on the app to notify them?
Yep.

If you drive Lyft you have to call the passenger before cancel. Let it ring once and hang up.
 

Amsoil Uber Connect

Well-Known Member
Reply on the app. to notify them.

Setup your stop watch app in your phone and start it is soon as the screen changes. I've set set mine at 4:30 seconds. cause it could be 30 seconds, by the time i'm actually in front of the location. I don't do this for everyone. Depends on the location and there rating.
 

More Cowbell

Well-Known Member
And since we don't get cancel fees, if you're in a busy surge or concert/sporting event, I only wait a couple minutes. Especially if I get no response from a text.
 

Muber1

Active Member
  • Thread Starter Thread Starter
  • #12
And since we don't get cancel fees, if you're in a busy surge or concert/sporting event, I only wait a couple minutes. Especially if I get no response from a text.
Got confused here, do we get a $5 if we cancel due to a no show (5 min wait) or will I eat up the loss?
 

More Cowbell

Well-Known Member
Got confused here, do we get a $5 if we cancel due to a no show (5 min wait) or will I eat up the loss?
We don't get squat. No such thing as cancel fees in Texas. And riders aren't charged either. Even worse, our acceptance rate goes down because driver cancels are counted against acceptance rates.

Yup. Welcome to uber in Texas Muber1. The other posts your reading about timers to collect the $5 cancel fee ain't from around here, they're not locals who know how it works. They dont have to pay big bucks outta their pocket for a TNC license, take a physical & drug test, get fingerprinted & have background checks, buy a fire extinguisher, get your car inspected, or get an airport pick-up decal to drive Uber since Lyft left town 2 years ago. But they get cancel fees, can drive for higher paying Lyft, not us. Houston is just about the worst place to drive Uber.
 

UberCadi

Well-Known Member
Pax have been charged cancel fees in Houston, but drivers get nothing. Members here have confirmed and even tested themselves. I called Uber out on it last night and they flat out deny it. Every now and then you can complain and get the right rep via email and get a fee, but maybe 1 in 10, is guess.
 

Muber1

Active Member
  • Thread Starter Thread Starter
  • #15
I see...it is confusing. I reached out to support and supposedly they no longer changer cancel fees for either side!

upload_2016-8-2_7-18-54.png
 

rubyuber

Member
The real problem is when riders don't come out and you cancel, Uber holds it against you then kicks you off for 20 minutes. They are treating drivers like employees without any employee benefits
 
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