If Uber deactivates you, they almost always send an email saying you have a chance to explain (see below). You cannot call Uber, although Uber will occasionally request a phone number and best time to call you. Check the email account that Uber uses for your monthly statements and other correspondence immediately. If you cannot find it then check your spam folder. The email has an innocuous subject and may look something like this:
___
If you do not find such a message then immediately email Uber (in-App is best, but use PC if in-App email not working) requesting an explanation for your deactivation and how your account may be restored quickly. Include both a contact phone number and the best times to reach you.
If you do find such a message then reply immediately, as instructed (above the designated line), providing a short, reasonable explanation. If you are not confident of both the specific trip/rider at issue and the specific complaint then ask for more details about the specifics of the complaint BEFORE replying with an explanation.
Remember, Uber wants to have as many drivers on the road as possible. If you provide a good reason then they will reactivate you.
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Subject: A message from Uber
From: Uber Support <contact_LongHexNumber@email-support.uber.com>
To: You
Message body
/// Please enter your reply above this line. Replies below this line will not be received. \\\
A MESSAGE FROM UBER
Hi Your-Name,
My name is XXXXXX and I am with the Uber Support Team. We wanted to follow up with you regarding a report we received from a rider that ...
Your account is currently on hold pending an investigation into this report.
Please reach out with any questions.
Continue this conversation by replying to this email or going to help in your Uber app.
___From: Uber Support <contact_LongHexNumber@email-support.uber.com>
To: You
Message body
/// Please enter your reply above this line. Replies below this line will not be received. \\\
A MESSAGE FROM UBER
Hi Your-Name,
My name is XXXXXX and I am with the Uber Support Team. We wanted to follow up with you regarding a report we received from a rider that ...
Your account is currently on hold pending an investigation into this report.
Please reach out with any questions.
Continue this conversation by replying to this email or going to help in your Uber app.
If you do not find such a message then immediately email Uber (in-App is best, but use PC if in-App email not working) requesting an explanation for your deactivation and how your account may be restored quickly. Include both a contact phone number and the best times to reach you.
If you do find such a message then reply immediately, as instructed (above the designated line), providing a short, reasonable explanation. If you are not confident of both the specific trip/rider at issue and the specific complaint then ask for more details about the specifics of the complaint BEFORE replying with an explanation.
- Do not say more than is necessary to explain.
- Do not admit to any other questionable behavior on any other trip.
Remember, Uber wants to have as many drivers on the road as possible. If you provide a good reason then they will reactivate you.