SAN FRANCISCO — Uber on Friday said it was working to fix an issue that was preventing its drivers from collecting their earnings.
“We have identified an issue affecting drivers’ visibility into their trip earnings and our Instant Pay feature. Drivers will be paid for all trips and we sincerely regret any inconvenience,” a spokesperson for the San Francisco-based rideshare company told this news organization.
“We are working to quickly resolve the issue,” the spokesperson added. “As always, drivers in California will see their weekly earnings deposited directly into their account for every trip they have taken after being processed on Tuesdays at noon.”
It wasn’t immediately clear what caused the issue or when it began, as the spokesperson declined to comment further, but some drivers reported that they hadn’t been able to cash out for more than 24 hours.
Drivers took to Twitter to express their frustration.
“@Uber when are you guys paying the drivers?” @silvanaeagle said in a tweet to @Uber_Support on Friday afternoon. “SF Bay Area drivers don’t really like to work for free!”
“Our team is working on fixing this issue as soon as possible,” @Uber_Support said in a reply. “Although the trip or fare may not appear on your statement, you will still be paid as normal for any trips taken during this period. Thank you so much for your patience.”
In a reply to a different driver, @Uber_Support said in most cases Instant Pay would return to normal in a few hours.