Gated Communities - How do you deal with them?

Omega 3

Well-Known Member
Often arrive at gated community. Pax has not texted code. The process of getting the code take take minutes. By the time you get the code more than 5 minutes has passed yet you cannot collect a cancellation fee. How do you people deal with gated communities?
 

Rakos

Well-Known Member
I avoid them like the plague...8>)

Rakos
monkey-on-the-observation.jpg
 

Seth619navy

Well-Known Member
I usually call and if no answer, I cancel. If I get through to them on the phone and they let me in, the highest I'll rate them will be a 3. We shouldn't have to call them in order to get a gate code. A decent passenger would either call/text you right away after you accept the trip or be waiting outside of the gate, ready to go.
 

Z129

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You don't get paid for it and just wasted all that time.

I always get paid.

I deliver food and groceries as well as doing rideshare. With food and grocery deliveries I have to get into gated communities to complete the delivery. With rideshare I have no problem just sitting outside the gate and waiting 5 minutes, collecting the $5 ($4 of it is mine), and moving on.
 

25rides7daysaweek

Well-Known Member
Often arrive at gated community. Pax has not texted code. The process of getting the code take take minutes. By the time you get the code more than 5 minutes has passed yet you cannot collect a cancellation fee. How do you people deal with gated communities?
Shuffle....
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You don't get paid for it and just wasted all that time.
you get paid the no show fee. Sometimes that feels better than a tip!!
 

Omega 3

Well-Known Member
I always get paid.

I deliver food and groceries as well as doing rideshare. With food and grocery deliveries I have to get into gated communities to complete the delivery. With rideshare I have no problem just sitting outside the gate and waiting 5 minutes, collecting the $5 ($4 of it is mine), and moving on.
It is my understanding that the rider timer needs to start before you will get paid. If you wait at the gate entry, the timer does not start because you are often still too far away from the rider.
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Shuffle....
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you get paid the no show fee. Sometimes that feels better than a tip!!
I notice people often say "Shuffle" here. What does that mean?
 

Z129

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It is my understanding that the rider timer needs to start before you will get paid. If you wait at the gate entry, the timer does not start because you are often still too far away from the rider.

Yeah, sometimes you have to bite the bullet and go in. If you're lucky you can follow someone in. If not you can contact the pax via the app and explain to them that yes, the gates have successfully kept you out as intended and that if they want a ride they need to give you a code or run on down to the gate. This isn't rocket science. They have to meet us half way by providing us with the information we need to actually get to them.
 

25rides7daysaweek

Well-Known Member
It is my understanding that the rider timer needs to start before you will get paid. If you wait at the gate entry, the timer does not start because you are often still too far away from the rider.
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I notice people often say "Shuffle" here. What does that mean?
means charge them for no show. It wouldn't apply if you dont get close enough to start your timer though..cancel trip reason rider isn't here
 
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Z129

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I don't really care for the term Shuffle in the context of rideshare. It implies (to me) that we're doing something shady to collect a no show fee. Like waiting around the block after triggering the arrival or much shadier which I won't discuss. But yeah, sometimes it is much more satisfying than an actual ride with a tip.

Here is a weird story about waiting by the gate... I get a late night request at a gated condo community. I pull up. Customer has been alerted. No gate code. Down on the corner there is a guy in a car looking at a some bright screens and occasionally looking up at me. I wait 5 minutes. I leave and go offline and position myself to watch this guy. A few minutes later another Uber pulls up. This driver waits a minute or so and then walks up to the gate and fiddles around with it. Messes with his phone probably texting or calling the pax and then he leaves. This happens twice more. At this point the observer guy leaves. I wait around for about 15 more minutes and no additional Uber vehicles showed up during that time. I think the observer was an Uber employee doing something.
 

EphLux

Well-Known Member
Had my worst passenger in one year recently. Guess where he originated from? That's correct. Gated Community (in New Port Beach, CA).
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Arrive at gate, Call passenger and ask for the code.

If you are still sitting there 5 minutes later cancel and put in for a no-show.
No. I take the loss and "Cancel, Do Not Charge Passenger". Unless it's a 45+ long trip.
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I don't really care for the term Shuffle in the context of rideshare. It implies (to me) that we're doing something shady to collect a no show fee. Like waiting around the block after triggering the arrival or much shadier which I won't discuss. But yeah, sometimes it is much more satisfying than an actual ride with a tip.

Here is a weird story about waiting by the gate... I get a late night request at gated condo community. I pull up. Customer has been alerted. No gate code. Down on the corner there is a guy in a car looking at a some bright screens and occasionally looking up at me. I wait 5 minutes. I leave and go offline and position myself to watch this guy. A few minutes later another Uber pulls up. This driver waits a minute or so and then walks up to the gate and fiddles around with it. Messes with his phone probably texting or calling the pax and then he leaves. This happens twice more. At this point the observer guy leaves. I wait around for about 15 more minutes and no additional Uber vehicles showed up during that time. I think the observer was an Uber employee doing something.
It was an Uber Employee passing out mini bonuses. lol
 

Illini

Well-Known Member
I get repeat requests from a couple gated communities near me. No problem, though, because the gates are ALWAYS open!
And, as you would guess, I have NEVER received a tip from or to a gated community.
 
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