I got a cancellation (and probably an upset person) because I couldn't find the address. Galaxy (my phone) told me to turn right on a street and then turn left. The left put me at a locked gate way behind a business. There was a security shack but nobody there. I kept going around and around and I then heard the cancellation (it makes a real bad angry type sound on the phone by the way). What else could I have done? That earned me a negative rating on my very first day. It was in an industrial area where there are lots of warehouses. Should I avoid those areas and stick to neighborhoods? That was totally embarrassing for that to happen on my very first day. I feel bad for the man who requested the ride. Is there a way to avoid this in the future? Thanks. New and just learning how to do things. It has been interesting.