Frustrated for getting rating dings that make no sense...like driving last week in ice, snow, sub-zero temps. Sorry my car may not have been up to your standard of cleanliness, or that you got salt on your outfit. Sorry I didnt see you on the other side of the 8 foot snow pile. Sorry I didn"t pull into your unplowed apt parking lot because I would have gotten stuck. Sorry for the snow and moisture others may have gotten in the car from their shoes, or their kids clothes. Sorry for driving slow enough to provide a safe trip, though apparently too slow for you. Sorry for your apparent lack of comfort when you and your three, 300 pound friends took a trip in my Chevy Cruz. Order something else next time. Sorry I took your request and you had to wait 20 minutes instead of 9 for your 5 minute trip. Sorry no city buses were running for 2 days and you had to pay the expensive $5 surge pick-up fee. Sorry the rider ahead of you smelled of booze and smoke and ruined your experience. Thanks all for the low ratings. You successfully brought me down from 4.94 to 4.91. Okay rant over.