Frustrating/amusing pre-ride Cancellations? (where you made contact?)

Phasmatrope

Active Member
Just curious to hear if anyone here has any particularly frustrating/amusing Cancelation experiences they wanted to share/get off their chest? Hopefully nothing mid-ride--where the person was being difficult/threatening you-- but maybe something where looking back, you probably dodged a bullet?

Was it some entitled jerk who you arrived for and they were insisting on-- or just trying to fool you into-- bringing an open container into your car?

Were they just really passive-aggressive/demanding about it?

One particular example that came to mind for me was a pickup one evening in DTLA. I'd arrived outside of an apartment building to pick up some dude on a one-way street, the pin/location was a bit vague, the driver behind me wasn't letting me over, so I had to drive a few cars past the building once I determined where it was, then hit "Arrive."

Almost immediately I get a call from the pax-- I guess he was watching from outside of his window-- to say that I was not RIGHT out in front of the building. Taken aback, I apologized, but said I was a few cars down. This man whined to me that "it's dangerous outside at night!!" I said well, I could TRY backing up on a one-way street, or circling back around the block if he'd like.

Within the span of like 5 seconds, he hangs up on me, and I get a notice that the ride is Canceled. What a diva, I thought. But in the grand scheme, as annoying as it was, if they were that paranoid/demanding, the ride had it happened probably wouldn't have been any fun either.

How about you??
 

Rickshaw

Well-Known Member
I had a lady who, as soon as she boarded, asked if she can lower the window. Luckily, I had not swipe the Start bar.

The ride was immediately cancelled.

Another incident-

Had a request first ride this morning. Noticed the name and pick up location. I recalled she was a former rider. This was a pax who wore heavy perfume, cussed on the phone, was not deserving of the 4.8 her rating suggested, and did not tip.

My car didn’t move an inch. A few minutes after a text and an unanswered call, my screen displayed a nice Rider Cancelled message.

Then I started my wonderful day.

It pays to have good memory.
 
Last edited:

melusine3

Well-Known Member
I had a lady who, as soon as she boarded, asked if she can lower the window. Luckily, I had not swipe the Start bar.

The ride was immediately cancelled.

Another incident-

Had a request first ride this morning. Noticed the name and pick up location. I recalled she was a former rider. This was a pax who wore heavy perfume, cussed on the phone, was not deserving of the 4.8 her rating suggested, and did not tip.

My car didn’t move an inch. A few minutes after a text and an unanswered call, my screen displayed a nice Rider Cancelled message.

Then I started my wonderful day.

It pays to have good memory.
Lyft ride, longish distance to a well-to-do area of town I don't mind picking up, but the address was ringing BELLS. I recalled it was a woman who rubbed me the wrong way because she was a total back seat driver on a minimum ride to a grocery store and no tip. Redeemed once when I picked her up with her doctor husband and she was actually... nice. Picked her up again to take her with her mother in law to take a meal to husband at hospital. That stinking shit could have spilled in my car, but I held my breath. Wait for husband to come out and get the pot and then took wife and MIL over to a nearby shopping center. Again, no tip after all this business. So, the night I received the call to that address and I even started toward the destination, but the more I thought about it, I thought, naw... and cancelled. Another time I should have cancelled was a ping to a local urgent care and as I drove to it I thought, probably has the flu. I almost cancelled, but proceeded, dreading the potential. Sure enough, he's got the flu and I drove him to a nearby hotel. Two days later, I come down with symptoms. I should have listened to my intuition. I'm sorry, you're sick, but how do you not ask a friend to pick you up instead of spew your germs on some poor grunt making $3 to give you a ride? That's not the first time I've gotten sick, it happens all the time. I'm with another driver who says she's going to start wearing a face mask.
 

Jufkii

Well-Known Member
Just curious to hear if anyone here has any particularly frustrating/amusing Cancelation experiences they wanted to share/get off their chest? Hopefully nothing mid-ride--where the person was being difficult/threatening you-- but maybe something where looking back, you probably dodged a bullet?

Was it some entitled jerk who you arrived for and they were insisting on-- or just trying to fool you into-- bringing an open container into your car?

Were they just really passive-aggressive/demanding about it?

One particular example that came to mind for me was a pickup one evening in DTLA. I'd arrived outside of an apartment building to pick up some dude on a one-way street, the pin/location was a bit vague, the driver behind me wasn't letting me over, so I had to drive a few cars past the building once I determined where it was, then hit "Arrive."

Almost immediately I get a call from the pax-- I guess he was watching from outside of his window-- to say that I was not RIGHT out in front of the building. Taken aback, I apologized, but said I was a few cars down. This man whined to me that "it's dangerous outside at night!!" I said well, I could TRY backing up on a one-way street, or circling back around the block if he'd like.

Within the span of like 5 seconds, he hangs up on me, and I get a notice that the ride is Canceled. What a diva, I thought. But in the grand scheme, as annoying as it was, if they were that paranoid/demanding, the ride had it happened probably wouldn't have been any fun either.

How about you??
Last week a first time user called while I was en route asking how to cancel the ride . She actually didn't need a ride for another 2 hours. Just testing to see how this Uber app thing worked. That pissed me off. Was a nice 2.7 surge request on an otherwise surgeless day. Then she told me that now that she knows how to get a hold of me, to be at her place at 11:00 sharp when she does need a ride. ???. Mentioned it will be a busy errand day for her, and she'll be making 5 different stops if I don't mind. Put her quickly in my black book of addresses to never pickup from again .
 
Last edited:

Uber Crack

Well-Known Member
Author
I was on my way to a casino but had to do a detour because of construction. The pax calls and says exactly this, "What the F*** are you doing?"
Cancel
No one talks to me like that and gets a ride. Funny thing, the casino is way out in the boondocks so he probably had to wait another 20-30 for the next uber. :biggrin:
 

UberLaLa

Well-Known Member
Over the years, I have had a number of cancels on my way to pick up. The high surge, Select/Premier ones ouch the most. In that those are the best paying and rarer to come by.

However, this one (which happened just a few days ago) it's my quintessential missed a bullet Cancel.

Whenever I get a Select or Premier ping that is over 6 minutes away, I call or text them to let them know I am on my way. Want them to hear a live person telling them everything is going to be okay...nice Uber driver on his way to make things all better. Have never had one of these rides cancel following our personal communication call :wink:

Last Friday night, having called it a 'slow night' - was driving home on the freeway and I get a 45+ Select ping 4 minutes away. I'm like hells yeah...this will make my slow night a nicer night. I don't call, they are right next to the freeway off ramp that is just an 1/8th mile ahead of me. I'll probably get to them in 3 minutes rather than 4.

As I am exiting, they CANCEL. :frown: A 45+ Select around midnight in the area I was in, is a $100-$150 pay-day. I actually said passengers name out loud...Oh, Heather....really? really?

As I am finishing the round-about of the off-ramp, I tap my navigation screen to reset it to Home. And, I notice the pickup is at the Chase bank just across the intersection. Curiosity got the best of me and I follow Lil Miss Cancel's navigation across the intersection, rather than turn right towards home.

Remember, it's midnight, so not a soul around, but the navigation does show passenger was standing behind the bank, by the bank parking lot. So I turn into the parking lot. As I slowly round the back corner of the bank, I see Heather...

Early 30's - a bit disheveled (dressed okay, but cloths a bit mussed) standing about 3 feet from the ATM, barefoot with her purse and shoes on the cement next to her. She is alone and staring off into space, deep into a heated conversation on her cell phone. Angry tears stream down her cheeks. I drive right past her, but she never so much as notices me, she is that into her pissed off rage...

As I get back on the freeway, I can't help but smile like this girl that literally missed a bullet!

 

MattMo81

Well-Known Member
I accepted a request from a bar in Center City Philadelphia a couple weeks ago on a Friday night. It took me almost 10 minutes to get to the pickup location due to bumper to bumper traffic. I pulled up and waited 2 about 2 minutes before I sent a text. “I’m parked outside whatever bar when your ready” the female pax replied “Cancelled”. Rather than taking the time to reply that she actually didn’t cancel the trip, and is wasting my time, I waited until the 5 minutes was up and no-showed her. At least I got the $3.75 instead of her actually cancelling the ride while I was stuck in traffic on the way to pick her up.
 

backcountryrez

Well-Known Member
I don't have one where the rider cancelled on me after I made contact, but I have one where I cancelled on the rider.

Me: "Hi, PAX. I am enroute, but am stopping shortly to put gas in my car. Don't be worried if my car stays "still" on the app."
PAX: "Okay, but could you hurry it up? I'm already late as it is."
Me: "Sure thing. The Lyft will be there as soon as possible.:

Proceed to instant CANCEL.

Sorry, your tardiness and lack of time management skills is not any of my concern.
 

RynoHawk

Well-Known Member
I spoke of this a little bit in another thread, but one time I had a pickup at a downtown bar. I get to the location and I find the young lady who ordered the ride saying they're going to a part of town about twenty minutes away. She then waves to a group of women saying "this is our ride" and another young lady and three "me-maws" walk up. As they start getting into the back, me-maws first. I ask how many people are in their group. They do a quick count and say five. I say I cannot take five people my limit is four. One of the me-maws says "Oh, you won't let us stack up?" I say no and the account holder says "dammit, your the 4th driver to refuse to take us!" I tell her she needs to order an XL. She tells me "F you!" and slams the door. I pull out into the traffic waiting for the timer to count down but she does me a favor and cancels herself.

As I was driving away I was thinking, "your me-maws let you use that language in front of them?" and was also surprised that the me-maws were willing to cram into my sedan for a twenty minute ride.
 

Iceagetlc

Well-Known Member
I don't have one where the rider cancelled on me after I made contact, but I have one where I cancelled on the rider.

Me: "Hi, PAX. I am enroute, but am stopping shortly to put gas in my car. Don't be worried if my car stays "still" on the app."
PAX: "Okay, but could you hurry it up? I'm already late as it is."
Me: "Sure thing. The Lyft will be there as soon as possible.:

Proceed to instant CANCEL.

Sorry, your tardiness and lack of time management skills is not any of my concern.
Go offline if you are getting gas.
 

mrpjfresh

Well-Known Member
Get a pickup request at the local strip club. Two guys come out and ask me to wait for their third friend. This big dude comes stumbling out and has trouble getting in. I turn around to look to see if he's really okay or brought anything like beer. He immediately says, " I think this guy has a problem with me". " Excuse me?" " I'll give you a real problem, you (homophobic slur)!" " Nah. I don't have a problem. You guys might though. This ride is cancelled. Please exit the vehicle".

The two others cajoled and tried to offer money while the drunk threatened physical harm. I told them I wasn't asking again and if they didn't cooperate, I'd have to call the police and whoever was the account holder would lose their access to Uber (a bluff but whatever). The two apologized and had to drag out the belligerent drunk friend. I guess he didn't have a nice time at the strip club? Lol. Definitely dodged a bullet or at least a sizable helping of more disrespect. I still reported them to Uber for making threats and Uber actually did follow up to their credit.
 

SaintCl89

Well-Known Member
Get a Plus request 17 minutes away, I say to myself, “self, don’t bother, ehhhh it’s a plus ride ok I’ll go”. So I start heading in that direction. 16 minutes out I get a phone call. Where are you? I’m 16 minutes away. Can you not be 16 minutes away and be here in like 10 minutes. Absolutely, I’m gonna hustle it up. Hang up. Cancel.

I’ve told this one but it never gets old. Thanksgiving Eve i get a ping for a ride 3 minutes away. When I’m 1 minute away I get a call, WHERE ARE YOU? I’m pulling up now. OH, is that you with he wreath on your car??? Yup, is that a problem? No it’s very festive, you are going to park right there and wait for me until I’m done with what I need to do. So I stopped for a second and then started driving away. He was still on the phone yelling at me to stop right there right now. I kept him on the line yelling at me until I was a few blocks away and then hung up. He called two more times and then I cancelled. Just wanted him to see in the app that I was still driving away :-)
 

Chris Verdi

Active Member
I spoke of this a little bit in another thread, but one time I had a pickup at a downtown bar. I get to the location and I find the young lady who ordered the ride saying they're going to a part of town about twenty minutes away. She then waves to a group of women saying "this is our ride" and another young lady and three "me-maws" walk up. As they start getting into the back, me-maws first. I ask how many people are in their group. They do a quick count and say five. I say I cannot take five people my limit is four. One of the me-maws says "Oh, you won't let us stack up?" I say no and the account holder says "dammit, your the 4th driver to refuse to take us!" I tell her she needs to order an XL. She tells me "F you!" and slams the door. I pull out into the traffic waiting for the timer to count down but she does me a favor and cancels herself.

As I was driving away I was thinking, "your me-maws let you use that language in front of them?" and was also surprised that the me-maws were willing to cram into my sedan for a twenty minute ride.
Report em for threats and damage to car
 

Phasmatrope

Active Member
  • Thread Starter Thread Starter
  • #15
[QUOTE="I’ve told this one but it never gets old. Thanksgiving Eve i get a ping for a ride 3 minutes away. When I’m 1 minute away I get a call, WHERE ARE YOU? I’m pulling up now. OH, is that you with he wreath on your car??? Yup, is that a problem? No it’s very festive, you are going to park right there and wait for me until I’m done with what I need to do. So I stopped for a second and then started driving away. He was still on the phone yelling at me to stop right there right now. I kept him on the line yelling at me until I was a few blocks away and then hung up. He called two more times and then I cancelled. Just wanted him to see in the app that I was still driving away :smiles:[/QUOTE]

All great stories!!

Yeah sometimes it makes me wish both apps had an option of "frequently used reasons" or something where you could pre-select why you Canceled... something like, "too many pax," "pax tried to bring open container into car," "pax didn't have child seat/unaccompanied minor," "pax made threat" etc. would be really great (and I mainly say that because, you figure if a pax is pissy because you won't break the law/let them bring an open container into YOUR car, they're probably just going to try again till they find some poor sucker who will, so it's a good idea to red-flag 'em...

Another Cancelation example that stood out for me: I personally am not a fan of pickups when clubs/sporting events are getting out, because you're competing against 5-6 other rideshares/cabs to squeeze in to people up from the same completely packed curb (and naturally, few if any of them are considerate enough to cross the street/try to get AWAY from the crowd to make it easier for you).

I had one such pickup outside of Staples Center one evening. Some young woman called, both lanes out front are packed, and I'm forced to navigate some one-way streets to get to her-- literally takes like 8 mins. to even pull up to the curb... and I'm still like, 6-7 cars away. I've already been on the phone with her, so I've been giving her updates/essentially a play-by-play, and explained what I'm driving. I select the nearest landmark I can:
"hey XXX! I'm here, behind the limo."
"I don't see you."
"Yeah, to your right, about 2 cars down? There's a limo, I'm right behind it, my blinkers are on."
"Uh yeah, I don't see you."
"You said you were facing XXX? If you look to your right, there's a limo. (pause) This is about as close as I can get for the moment..."
"I don't--"

Having had enough of this person's laziness/complete lack of effort, I just hang up in frustration, Cancel the ride, and drive off, looking for another fare.

Fortunately I get one like 15 seconds later, in about the same spot, I call to try to pinpoint their location. A polite young woman answers, then is suddenly interrupted. I hear a familiar voice:
"You canceled my ride?!"
"Who is this?" But I already know who it is, and frankly, I don't care.
"You canceled my @@@@ing ride!!"
"Well hey, I can Cancel THIS one too, if you like?"
Before she can answer/continue picking and choosing her battles poorly, I hang up, Cancel on her entitled ass a 2nd time... and yes, drive a LITTLE further away before I go Online again.

I mean, I'm still kinda incredulous about it: like, what were you hoping to accomplish, taking the phone from your friend and getting confrontational before I've even picked either of you up?? If you were at all shrewd, you could've just shut your mouth, sat through the ride, and brought it up AS I was dropping you off, and/or taken it out on me in my rating... but thankfully, that didn't happen, and so she had to answer to her friend how she got HER friend Canceled, too.

But yeah, bullet definitely dodged there...
 

Julescase

Well-Known Member
I don't have one where the rider cancelled on me after I made contact, but I have one where I cancelled on the rider.

Me: "Hi, PAX. I am enroute, but am stopping shortly to put gas in my car. Don't be worried if my car stays "still" on the app."
PAX: "Okay, but could you hurry it up? I'm already late as it is."
Me: "Sure thing. The Lyft will be there as soon as possible.:

Proceed to instant CANCEL.

Sorry, your tardiness and lack of time management skills is not any of my concern.

I would leave out the part about getting gas - this tends to annoy pax who think "why is that MY problem, delaying MY ride?" Let them just think traffic is making your ride to their pickup location take a few extra minutes....

As they say "Ignorance is bliss" and "what they don't know won't hurt them." I always go for the Less is More approach myself.
 

NYCFunDriver

Well-Known Member
I spoke of this a little bit in another thread, but one time I had a pickup at a downtown bar. I get to the location and I find the young lady who ordered the ride saying they're going to a part of town about twenty minutes away. She then waves to a group of women saying "this is our ride" and another young lady and three "me-maws" walk up. As they start getting into the back, me-maws first. I ask how many people are in their group. They do a quick count and say five. I say I cannot take five people my limit is four. One of the me-maws says "Oh, you won't let us stack up?" I say no and the account holder says "dammit, your the 4th driver to refuse to take us!" I tell her she needs to order an XL. She tells me "F you!" and slams the door. I pull out into the traffic waiting for the timer to count down but she does me a favor and cancels herself.

As I was driving away I was thinking, "your me-maws let you use that language in front of them?" and was also surprised that the me-maws were willing to cram into my sedan for a twenty minute ride.
I've had the five PAX thing happen to me several times. The answer is always no. Some bribed me with money. The answer is no. It's illegal. Four seatbelts means four PAX max. I could care less how pissed off they get. They play stupid by saying they didn't know. Yeah right you knew. You have to request XL, but they're too cheap to pay the extra fare.

Good call on your part.
 

socallaoc

Active Member
About a month ago just finished a drop off at Disneyland. Get a lyft ping. Hotel on harbor across from Disney, went to make a u turn at katella.

While waiting at the signal pax calls. “Hi, please tell me you’re on you’re way? You’re the third driver assigned to me.” I assure her I’m on my way, just making a u turn and will be there in a few minutes. She thanks me and we disconnect.

Next thing I hear is “lyft pickup changed, rerouting.” I’m now supposed to pick up a different pax 10 min away, so I cancel and log on to uber instead. Not sure if she ever got her lyft or not.
 
Top