Four hours in, Uber texted me and told me to drop off passengers then ended the trip early?

timdb

New Member
The trip was from 10AM - 2:32:pM today, Uber ended the trip around 2:01PM after texting me telling me to drop the passengers off in a safe location. The safest location was 14 miles ahead.

I want to get paid for those 14 miles, is Uber likely to grant me wish?

Was their card declined?

Anyone ever experience this before?
 

Fauxknight

Well-Known Member
Uber likes to end trips after 4 hours. To get paid for those extra miles send in a request to have it billed from pick up to destination...only problem is if you had multiple stops or lots of traffic the route check won't take that into account timewise and the new bill could be lower than what actually went through.

Also, gratz on the over 4 hour trip.
 

CommanderXL

Well-Known Member
The trip was from 10AM - 2:32:pM today, Uber ended the trip around 2:01PM after texting me telling me to drop the passengers off in a safe location. The safest location was 14 miles ahead.

I want to get paid for those 14 miles, is Uber likely to grant me wish?

Was their card declined?

Anyone ever experience this before?
I just went through the exact same thing. Here's what I learned: There IS a 4-hour time limit and Uber WILL end (not cancel) the trip after that time. It has nothing to do with the passenger or their payment method (as I also feared). Secondary to that, trips with a large fare need to be approved by someone and can take a few pay periods to show up on your pay statement. My trip was a week ago last Friday and I see it on my pay statement for this week.

There is a thread about it. I will look it up and post a link on this one for you.
 

CommanderXL

Well-Known Member
Incidentally, my trip was ended only a few blocks away from the drop off location so I took my passengers all the way and didn't even bother trying to get paid for it. If it was 14 miles I definitely would have though. If you haven't emailed support yet you should, and let them know the trip was farther.

And by the way, when I emailed support they responded that there was NO time limit. But I went to a support meeting they had in Tampa and spoke with the local guys who said there IS a 4-hour limit and it's there to prevent DRIVER FRAUD! Apparently some drivers have used stolen credit cards to create fake accounts and then charged really long rides on it. So, as long as there was no fraud on your part, Uber will pay you, as they should.
 

timdb

New Member
  • Thread Starter Thread Starter
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I just went through the exact same thing. Here's what I learned: There IS a 4-hour time limit and Uber WILL end (not cancel) the trip after that time. It has nothing to do with the passenger or their payment method (as I also feared). Secondary to that, trips with a large fare need to be approved by someone and can take a few pay periods to show up on your pay statement. My trip was a week ago last Friday and I see it on my pay statement for this week.

There is a thread about it. I will look it up and post a link on this one for you.
Thank you! Do you know if the passenger can request another trip with me after the four hours? He wanted to go another $100 miles
 

CommanderXL

Well-Known Member
Thank you! Do you know if the passenger can request another trip with me after the four hours? He wanted to go another $100 miles
According to the Tampa support guy, YES. He told me that if it happens again (not very likely, lol) to just have the passenger request another ride after the last one was ended. I would suggest you tell the passenger what I said about the policy being there to prevent driver fraud so as to not make your passenger think it has anything to do with them or their account. Otherwise, the situation could make them feel awkward.
 
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Fauxknight

Well-Known Member
According to the Rampa support guy, YES. He told me that if it happens again (not very likely, lol) to just have the passenger request another ride after the last one was ended. I would suggest you tell the passenger what I said about the policy being there to prevent driver fraud so as to not make your passenger think it has anything to do with them or their account. Otherwise, the situation could make them feel awkward.
That would require you to still be in your service area, on a one way trip I end up outside our service area in less than an hour, no way could I pick up another trip after already traveling 4 hours out. If you are in an area that allows you to receive another trip request, I guess go for it, personally I'd just have a CSR adjust the trip since I know that wouldn't be possible.
 

itsablackmarket

Well-Known Member
Incidentally, my trip was ended only a few blocks away from the drop off location so I took my passengers all the way and didn't even bother trying to get paid for it. If it was 14 miles I definitely would have though. If you haven't emailed support yet you should, and let them know the trip was farther.

And by the way, when I emailed support they responded that there was NO time limit. But I went to a support meeting they had in Tampa and spoke with the local guys who said there IS a 4-hour limit and it's there to prevent DRIVER FRAUD! Apparently some drivers have used stolen credit cards to create fake accounts and then charged really long rides on it. So, as long as there was no fraud on your part, Uber will pay you, as they should.
it would be great if they told us about this four hour limit rather than expecting us to drop someone off in the middle of no where.
 

Fuzzyelvis

Well-Known Member
According to the Tampa support guy, YES. He told me that if it happens again (not very likely, lol) to just have the passenger request another ride after the last one was ended. I would suggest you tell the passenger what I said about the policy being there to prevent driver fraud so as to not make your passenger think it has anything to do with them or their account. Otherwise, the situation could make them feel awkward.
If you've been driving 4 hours and it's not in the same area (ie. 200 miles in one direction as opposed to around town) the rider may not be able to request you as you won't be in an area where YOU can take requests. So in that case better to email uber after the fact.
 

Taxi Driver in Arizona

Well-Known Member
My company puts all applicants through a half day of in-classroom training, and a half day ride-along with a driver trainer. Even after that I was totally unprepared for a lot of situations. I can't understand why Uber doesn't at least do a mentor ride like Lyft does.
 

ATX 22

Well-Known Member
My company puts all applicants through a half day of in-classroom training, and a half day ride-along with a driver trainer. Even after that I was totally unprepared for a lot of situations. I can't understand why Uber doesn't at least do a mentor ride like Lyft does.
Everything I've learned has been out on the streets or stuff I found in this forum. Uber's training is simply about using the app. Lyft's mentor ride is less training than it is someone putting eyes on car and driver. You get rated by the mentor and you rate them back. My mentor was really nice, but he was the 3rd person assigned. I didn't worry about that, we were both pretty relaxed, he started with uber and was doing lyft only now after doing both for a while. I told him I was going to be doing both, he did say that the lyft rides were usually longer. So far in 2 nights running lyft I have 5 total lyft rides, three $5 minimums and one $22 ride. 3 of the 5 rides have had a tip added. Running both is about the only way to not have lots of dead time, and sometimes even that doesn't help.
 
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