Today, 7/26/17, I received an email this morning from Lyft's Critical Response Line at 8:09 am. The email states that they had "received a report alleging I seemed to be intoxicated or were in possession of a substance while driving." What type of substance? For the record, I do not even drink alcohol and certainly do not use illegal substances. Because of this false claim, I have been deactivated from the platform while they investigate the allegation. Strangely, my last Lyft ride was on 7/25/17 at 6:45am. If it is so critical, why did it take more than 24 hours for me to get the deactivation email? For reference, I currently have a perfect 5.0 star rating with Uber (41 rides) and until this allegation, I had a 5.0 star rating with Lyft (I have only been using the Lyft platform for 6 days - 18 rides). I now have a 4.64 star rating with Lyft. With that said, I know I am new to the rideshare community, but I take pride in what I do. I make sure I have mints, gum, water and a very clean car. I also ask the rider what genre of music they would like and also verify the air temperature is fine. If I sense they do not want to chat, I stay quiet and vice versa. I have sent 4 emails in response to this deactivation and I have not had one reply from Lyft. I know I have seen similar reports online about this. Any new ideas to get this expedited so I can get back on the platform? Also, what is the recourse for the rider making the false claim??